The wrong item (worth about a dollar, at best) arrived from them and I sent a dozen text messages explaining their error, their response was "can't do anything about it". To be clear, they never sent... Voir plus
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Lisez les avis des autres
I worked with Rasmus to close out a 34,000 SF office space, and they were incredible partners from start to finish. Communication was clear, and they handled the heavy lifting—cataloging all furnitu... Voir plus
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I received a prompt reply from Eric. Remediation was offered and accepted. My trust with this company has been fully restored. Thank you for your professional courtesy and recognizing me as a not... Voir plus
L'entreprise a répondu
The auction is experience as a whole was positive. The actual online auction interface is easy to use. I rarely have any difficulty or problems with the web interface Checkout / invo... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Born in 1981, Rasmus Online Auctions was founded to provide asset recovery and auction services to the business community. With the emergence of the digital revolution, Rasmus innovated an online-only solution combining the benefits of traditional liquidation techniques and the efficiency and affordability of online auctions. Today Rasmus is a market leader in internet-only event-based auctions honoring its legacy of innovation and continuing its heritage of high-quality service. Rasmus Auctions has the stuff you need at the price you set.
Coordonnées de contact
Etats-Unis
- www.rasmus.com
4,1
Bien
40 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Responded to Eric's request.
I received a prompt reply from Eric. Remediation was offered and accepted. My trust with this company has been fully restored. Thank you for your professional courtesy and recognizing me as a not just another customer but as a person. Unlike many unreputable companies out there you truly showed that customer service is important.
Back Story:
The description on the previous auction listed 2 metal shelves on casters. Only one of them had caster wheels. Tried to get the issue remediated and was advised that the picture was not as described therefore my fault for not checking better. Not sure I'll be using this site again.
Just responded to Eric's request below. Stay tuned. See message on top.
20 février 2026
Avis spontané
Réponse de Rasmus Auctions
Louie, thank you for the update and for giving Rasmus Auctions the opportunity to address this. We’re glad we were able to connect, review the listing details, and resolve the issue in a way that restored your trust.
Accurate auction listings and fair resolution matter to us, especially when expectations are missed. We appreciate you recognizing the follow-up and customer service, and we take this feedback seriously as we continue improving how items are described and reviewed.
Thank you again for working with us.
PLEASE BE WARNED THAT IF YOU ARE…
Please be warned that if you are choosing to do business with Ramus Auctions you should look up their new partner Capital Online Auctions LLC ran by Mitch Rotker in the Maryland courthouse for the multiple legal issues. Unpaid taxes to the state of Maryland by Capital Online Auctions LLC of $34,000, and multiple lawsuits for unpaid auctions over the years and the NOT IN GOOD STANDING and FORFETIURE of their charter of Capital Online Auctions LLC. Please safeguard yourself against Capital Online Auctions LLC who has now partnered with Rasmus Auctions as of 2/26.
I have posted comments on Facebook and Instagram for Mitch Rotker, Capital Online Auctions LLC and their new partner Rasmus Auctions, but they have the right to remove my comments, and they have and when I see they have removed them I will try and repost those warnings moving forward for others. I will continue to help others steer clear and protect themselves of these horrible shady business practices that continue to happen.
as of 2/23/26 with Capital Online Auctions LLC, and Mitch Rotker at this time who because of financial issues has now partnered with Rasmus Auctions. Please take a look at all the public files provided by the State of Maryland for Capital Online Auctions LLC and or the owner Mitch Rotker and you will see that he owes the state over $34,000 dollars in unpaid unemployment taxes, and has his business in NOT GOOD STANDING and his LLC Forfeited and both have been in this status for years and public information and now partnered with Ramus Auctions which should concern anyone looking to conduct business with either.
30 janvier 2026
Avis spontané
Réponse de Rasmus Auctions
We appreciate all feedback, and we take concerns from our community seriously. Rasmus Auctioneers has been a trusted name in the Metro DC auction community for more than 40 years. That trust hasn't been given to us, it's been earned, auction by auction, relationship by relationship.
We want to be straightforward: this review does not reflect an experience with our business or our team. The concerns raised are about a separate company altogether.
We can only speak about our operations and service quality. For any questions about our operations, partners, or business handling, we welcome that direct conversation. Reach out to us. Transparency has always been how we do business, and that won't change.
Thank you for your continued trust. It means everything to our small business.
Rasmus is definitely the go for help…
Rasmus is definitely the go for help with any project needs. Thank you
20 février 2026
Avis spontané
Réponse de Rasmus Auctions
Rafael, thank you for the kind words and for choosing Rasmus Auctions. We’re glad we could support your project needs and make the auction process clear and straightforward. From organized listings to a smooth pickup experience, we aim to keep things simple and reliable. Appreciate the review and hope we can help again on a future auction.
The auction is experience as a whole…
The auction is experience as a whole was positive.
The actual online auction interface is easy to use. I rarely have any difficulty or problems with the web interface
Checkout / invoice / scheduling pickup was pretty straightforward and I haven’t had any issues. I will say it is problematic if you need to send someone to pick up your items.
Picking up at the site is a different experience at every location. It’s a free for all in the parking lot (if there is one) But in general, they are usually well organized inside the location
All in all, a positive experience
Thx
18 février 2026
Avis spontané
Réponse de Rasmus Auctions
Brian, thanks for the thoughtful and detailed feedback. We’re glad your overall experience with Rasmus Auctions has been positive and that the online bidding platform, checkout, and pickup scheduling felt straightforward and reliable.
You’re right that pickup experiences can vary by location, especially when space and parking differ from site to site. Inside the locations, our on-site teams work to keep things organized, and we’re continuing to improve how arrival flow and coordination work outside as well. We appreciate you taking the time to share this and value the insight.
Réponse de Rasmus Auctions
Thank you for the feedback. At Rasmus Auctions, consistent procedures and clear communication are priorities for us, from online bidding through checkout and pickup. We’re glad that came through in your experience and appreciate you taking the time to share it.
Exceeded Expectations on a 34,000 SF Office Project
I worked with Rasmus to close out a 34,000 SF office space, and they were incredible partners from start to finish. Communication was clear, and they handled the heavy lifting—cataloging all furniture and tech, staging items, and managing the entire auction process. The online presentation was impressive, and the auction results exceeded expectations.
Our project leader, Karen, was top-notch. She worked side-by-side with me, kept everything organized, and made what could have been a stressful process feel smooth and manageable. I would absolutely work with Rasmus again.
13 février 2026
Avis spontané
Réponse de Rasmus Auctions
Shannon, thank you for sharing this detailed feedback. We’re glad Rasmus Auctions could support the closeout of a large office project and make the process organized and manageable from start to finish. Clear communication, structured cataloging, and strong online presentation are critical on projects of this size, and we’re happy the auction results exceeded expectations. We appreciate the trust and would welcome the opportunity to work together again.
Best Auction Online Platform
I have been working with Rasmus Online Auction as both a buyer and a seller for the past 15 years. They are truly one of the best in the business and absolutely deserve a 5-star rating.
Their team is professional, reliable, I have consistenly had a positive Experience on both side of the platform.
I highly recommend Rasmus Online Auction to anyone looking for a trustworthy and professional online auction platform.
11 février 2026
Avis spontané
Réponse de Rasmus Auctions
Thank you for this! A 15 year relationship as both a buyer and a seller means more to us than any rating ever could.
We truly appreciate your trust and loyalty, and we’re grateful for your kind words about our team’s professionalism and consistency. Building a marketplace that works well on both sides only happens because of long-standing partners like you.
Thank you for the recommendation and for being part of the Rasmus community. We look forward to many more auctions together.
Rasmus is the best auction service for…
Rasmus is the best auction service for small and mid-scale liquidation in the Washington DC area. Working with their team is great and the fees are reasonable. Their market gets its done. Buy and sell with confidence.
11 février 2026
Avis spontané
Réponse de Rasmus Auctions
Guy, thank you for the feedback and for recommending Rasmus Auctions. We’re glad our team, pricing structure, and local auction market delivered a strong experience for small and mid-scale liquidation projects in the DC area. Building a marketplace where buyers and sellers can move inventory with confidence is exactly what we aim for. We appreciate the trust and hope to work with you again.
I have experienced Rasmus as a Buyer & Seller!
I have experienced Rasmus as a Buyer and Seller!
As a buyer, I understand that it is MY responsibility to look at all the pictures and read the descriptions AND go to inspections before making a bid. Auctions are MOSTLY used, or new returned items, or overstocks. So, I expect there could be flaws. I'm not paying new prices, so I don't expect everything to be perfect, just good enough for me to use for less than half the new price. Those that don't prepare for reality and don't go to inspections are setting themselves up for a let down. The online and pickup experience is always the same...fast, easy, and courteous.
As a seller, Rasmus' management reviews each of my auction catalogs and suggests ways to improve with clearer pictures and descriptions. Kathleen, Erik, Abby, & Michelle are always professional and respond immediately.
During my most recent auction, I had the absolute best Rasmus on-site person ever!! Luciana!!! She made the check-in & pickup process so easy!
I have plans to participate in more Rasmus auctions as a buyer and seller and I'm grateful that they are here to help the small business owner and those of us always on a budget!
8 février 2026
Avis spontané
Réponse de Rasmus Auctions
Thank you so much for taking the time to share this! Hearing from someone who has experienced Rasmus as both a buyer and a seller means a great deal to us.
You summed up the auction reality perfectly: preparation, reading descriptions, reviewing photos, and attending inspections make all the difference. We really appreciate you acknowledging that auctions are a value-driven alternative to retail, not a replacement for it.
We’re also grateful for your kind words about our team. Feedback like this is shared internally, and I can promise Luciana will be especially happy to hear she made such a strong impression during your pickup. The same goes for Kathleen, Erik, Abby, and Michelle.Professionalism and responsiveness are standards we work hard to maintain.
Thank you for trusting us with your auctions and for supporting the small business community. We’re grateful to have you as part of the Rasmus marketplace and look forward to working with you again if the opportunity presents itself.
Long time buyer and seller on Rasmus 5*
Long time buyer and seller on Rasmus. Always a good experience. 12+ years!
9 février 2026
Avis spontané
Réponse de Rasmus Auctions
Thank you so much for your review!
Beware
Beware. Listings are posted to portray items as working. But they use word play to sell you BUSTED/ BROKEN. Unusable garbage for outrageous prices. Their "Clear and Fair" refunds policy is a crock of crap. You cannot actually speak to someone. You get auto response Bs texts and then when someone finally responds its nothing but excuses as to why they will not honor their policy. Don't waste your time. Its all returned junk they buy for pennies on the dollar and screw their customers over with lies, false photos and word play in listings to cover their butts.
Photos of listing, damage and the hidden lies and damage to follow.
6 septembre 2025
Avis spontané
Réponse de Rasmus Auctions
We’re sorry this was your experience, and we understand why you’re upset.
Listings should never rely on wordplay to misrepresent condition, and when an item doesn’t function as reasonably expected, that’s something we take seriously. Our Clear & Fair policy exists to protect buyers, not to deflect responsibility and we’re concerned to hear that it felt inaccessible or dismissive in this case.
We don’t sell items with the intent to deceive, and we don’t want buyers feeling ignored or talked around. When communication or review breaks down, that’s a failure in the process and something we need to address.
If you’re willing, please email erikrasmus@rasmus.com
with the auction number and the photos you mentioned so a senior team member can review the listing, condition, and communication directly. We do review specific cases when concerns are raised.
Successful Liquidation and Professional…
I sold my industrial retail space (condo unit) to another business and had to liquidate my brewery equipment. This was not bank-ordered, but a personal choice. I contacted Rasmus Auctions (Patrick), and they were helpful and professional with my options, co-marketing, and planning. Their on-site representative, Darren Estes, was great to work with and handled his team for item tagging, did the marketing videos, and interacted with buyers on pickup days. One thing I've read in other reviews is that there was no option to inspect items before purchase. This was not the case I experienced, as there was an inspection day before the pick-up day. Overall, a great experience working with Rasmus.
9 avril 2025
Avis spontané
Réponse de Rasmus Auctions
Thank you so much for your review!
We’re glad to hear the process was smooth and that Patrick and Darren were helpful throughout planning, marketing, and pickup. Brewery and industrial equipment liquidations require coordination and transparency, and it’s great to know the inspection day, on-site support, and buyer interactions met your expectations.
We also appreciate you calling out the inspection piece specifically, as experiences can vary by project and we work hard to ensure buyers have that opportunity whenever possible.
Thank you for trusting Rasmus with an important transition, and for sharing your experience with others.
You can get lucky with something Nice OR
Buyer beware with Rasmus Auctions. You can buy something nice with little or damage to merchandise, OR you can find yourself buying pure junk. Rasmus puts fine print which the average consumer will never notice on their auction sites. It protects them from a lack of proper inspection, and sometimes they will notice little things, but more than not they will miss even the obvious. To the untrained eye, you may initially miss these things, but they should be the experts. When you go to pick up your items you will find either, the workers are foreign nationals or high school students predominantly that just really do not care. You do have options to return it, but if you are not local, you will have to undergo a long journey back, where your wasted fuel might make the transaction and return hardly worth the time and expense!
11 avril 2025
Avis spontané
Réponse de Rasmus Auctions
Thank you for sharing this perspective. We understand why this experience would leave you feeling cautious and frustrated.
Our terms are meant to set expectations, not to hide information, and when inspections or disclosures fall short, that’s something we take seriously and continue to work on improving.
At pickup, our teams are focused on moving volume safely and efficiently, but professionalism and care still matter. Your feedback about staffing, inspection, and the practical challenges of returns, especially for non-local buyers, is heard and valid.
If you’re willing, we encourage you to contact erikrasmus@rasmus.com
with specific auction numbers so we can review what happened and identify where the process broke down. We appreciate you taking the time to share this, even when the experience was disappointing.
Resellers trying to make a quick buck
I have found that it has become increasingly more difficult to receive products from Rasmus Sellers that are complete. It is clear that the sellers DO NOT inspect many of the products or even allow pre-inspection. They don't show enough pictures of the damaged packaging to allow the potential buyer to predict possible damage to the product. If it's electrical, you may need to bring your own generator to make sure it works. BUYERS BEWARE!
9 octobre 2024
Avis spontané
Réponse de Rasmus Auctions
You’re right that inspection matters, especially for electrical items and products sold through third-party sellers. Auctions aren’t retail, but items should still be represented clearly, with sufficient photos and accurate condition notes so buyers can make informed decisions. When that doesn’t happen, it’s a breakdown we take seriously.
We continue to push sellers on inspection access, clearer damage disclosure, and stronger photo standards, and we also encourage buyers to inspect and test items whenever possible prior to bidding or at pickup.
If you’re willing, please reach out to erikrasmus@rasmus.com
with specific auction numbers. Feedback like this helps us identify problem listings and improve seller accountability.
Received products that were damaged or they didnt have them and I wasted a trip.
Received products that were damaged, missing parts, or I showed up to retrieve my item and it was simply not there. Absolute waste of time. Saving money means nothing when what you bought is a pile of crap.
Note: most their facebook reviews oddly have nothing to do with their auction business - so it is deceptive!
11 septembre 2024
Avis spontané
Réponse de Rasmus Auctions
I’m sorry this was your experience. Wasting time on pickup and receiving damaged, incomplete, or missing items is understandably frustrating.
While auctions are not the same as traditional retail, items should still be present and reasonably match their descriptions at pickup. When that doesn’t happen, it’s a failure in the process and something we work to correct through tighter listing standards, clearer condition language, and on-site accountability.
We appreciate you taking the time to share this.
FRAUD - Very poor service
Very poor service. They take your money, never take any accountability for their faults and if you complain, they won’t give your purchase and suspend your account. Total FRAUD!
18 août 2024
Avis spontané
Réponse de Rasmus Auctions
We’re sorry to hear this and want to be clear and direct.
We do not tolerate fraud, and we don’t suspend accounts or withhold purchases simply because someone raises a concern. When issues arise, they’re reviewed against our posted auction terms and buyer policies, which apply equally to everyone. That said, we understand how frustrating it feels when an outcome doesn’t align with expectations.
If you believe a mistake was made or something wasn’t handled correctly, we’re open to reviewing it. Please contact us at erikrasmus@rasmus.com with the auction number and details so we can look at the situation directly.
Rasmus Endorses Vendor Product Deception
Rasmus Auction I thought was a reputable business that would honor its terms of agreements.
Turns out this is not true. A vendor posted a fraudulent and intentionally misleading description of a product meant to increase tenfold the actual value of the product. I fell for it but after the auction close, I discovered the deception. Long story short I went over and above advising Rasmus of the deception and giving them the opportunity to make things right and they would not.
I had been a customer of Rasmus for years and never in my wildest dreams would I have imagined the owner of Rasmus telling me he was going to support the practices of a vendor clearly posting intentionally deceptive descriptions.
It is so blatant to be definitively appalling.
9 février 2024
Avis spontané
Réponse de Rasmus Auctions
Thank you for sharing this. I’m truly sorry for the disappointment and frustration you experienced, especially as a long-time customer who trusted our platform.
We take concerns about misleading descriptions very seriously. Vendors are responsible for the accuracy of their listings, but when something appears deceptive, it’s our responsibility to review it carefully and ensure our policies are applied fairly. It’s clear from your message that you feel we fell short in how this was handled, and I regret that this situation eroded your trust in us.
If you’re open to it, we would still welcome the chance to review the specific listing and communication in more detail. You can reach us directly at erikrasmus@rasmus.com.
We appreciate the years you spent doing business with us, and I’m sorry this experience ended on such a disheartening note.
Deceiving and inaccurate photos and descriptions
IF YOU DON'T PLAN ON INSPECTING ITEMS, DONT BID!!!! Descriptions and pictures can be deceiving, they are INTENTIONALLY misleading to get more bids. I've spent near $6k this month at auctions, happy with most of my items. Be especially careful buying anything that isn't new. I've gotten 3 used items that were "like new" but are filthy and dont work as they should, buying dyson replacement parts isnt cheap, at the cost paid i couldve gone new somewhere else for a little more. They will sell you defective items and if you dont return within 48 hours you can kiss all that money goodbye. Hundreds down the drain for me and tens of thousands for them in lost revenue, i wont be back.
6 octobre 2023
Avis spontané
Réponse de Rasmus Auctions
Thank you for sharing this. I’m sorry for the frustration this caused, especially after spending significant money with us.
You’re right that inspection is critical, particularly for items that aren’t brand new. That said, descriptions and photos should never feel misleading. When something listed as “like new” doesn’t function properly or has undisclosed issues, that’s not the experience we want buyers to have. Please note this was a retail return auction.
Our return window exists to keep auctions workable, not to penalize buyers when problems aren’t obvious. Feedback like this is taken seriously and has already driven improvements in how we describe condition and set expectations.
If you’re open to it, please contact us at erikrasmus@rasmus.com
so we can review the specific items and learn from what went wrong.
Valuable losses weigh in
2 stars at best because I regularly conducted business with Rasmas.com. I have happily recommended their auction site to my family & friends. Therefore, I am appalled beyond belief by what I experienced this March 2022.
During pick-up Rasmus’ Director of Communications,
Ms.Kathleen Rodimak,
was horribly unprofessional & condescending. The claims that she ‘emailed three times’ that $7.42 was unpaid was harsh & extreme; claiming that because I did not respond immediately I was told ‘we are done’ & “We no longer want your business.”
I am in utter disbelief that anyone holding a communication position, for such a reputable company, would abuse power in this way. Unfortunately, this may cost Rasmus. Companies must not accept counter productive behavior of any employees or tolerate irrationality driven by bias & internal incompetence.
The erosion of a once highly regarded business relationship is disheartening. This oversight brilliantly spotlights the grave importance in recognizing the value of customer feedback & the deep impact of a failure to do so will ultimately determine that company’s worthiness.
9 avril 2022
Avis spontané
Réponse de Rasmus Auctions
Thank you for taking the time to share this feedback. I want to start by saying how genuinely disappointed we are to hear about your experience, especially given your long history with Rasmus and the fact that you’ve recommended us to friends and family. That trust matters to us, and it’s clear we fell short here.
What you described is not the experience we aim to deliver, and I’m sorry for how the interaction made you feel. Regardless of the amount in question, communication should always be professional, respectful, and solutions-oriented. When that doesn’t happen, it undermines the relationship and that’s on us to address.
We take feedback like this seriously. It’s important for us to review situations where our process or tone misses the mark so we can improve how we communicate and how we resolve issues moving forward. Your perspective is valuable, and it helps us do better.
If you’re open to it, we would appreciate the opportunity to discuss this further and see if there’s a way to make things right. You can reach us directly at erikrasmus@rasmus.com.
Again, thank you for your past support and for speaking up. We’re sorry this experience led to such disappointment, and we’re committed to learning from it.
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