Raymour & Flanigan - Reading Avis 

Great job. We looked for a while and went back to the first sofas we saw. Got them delivered on Saturday as we requested

Kerry was very helpful and knowledgeable about the product. She helped me find exactly what I needed and the trainee with her was also very knowledgeable in mattresses. They were a great combination!

Great sales person (Dawn Leibold) and professional delivery personnel.
This was a good experience.

Our associate (kerry)wasfriendly,knowledgeable, and made our shopping experience positive.

From sales to delivery and set up was great

Everything is beautiful there which makes it so hard to pick. I am very happy with my purchase

Tom was very helpful even though I knew what I was looking for. The experience was easy and we’d shop there again.

Raymour and Flannigan is the worst furniture store I have ever dealt with! Customer service is deplorable as well as sales staff. We bought a sofa that literally fell apart and needed a replacement. There was nothing I wanted or liked and was FORCED INTO GETTING SOMETHING I DID NOT WANT!!!!! (Selection is terrible). But I had to in order to get a replacement. Also when I couldn’t find anything I was told by either pick something or I don’t get anything at all. I was also unable to get insurance as I did on the first one. This is terrible I’ve never come in contact with a furniture store who treated their customers so poorly as Raymour and Flanigan. So I did pick out a sofa that I want it. Well, I really didn’t want. And I was told it would be special order and it would be arriving in approximately 4 to 5 weeks. That 4 to 5 week window had come and the day before it was to be delivered, I was called and told it was damaged and it would have to be re-ordered and it would take up to eight weeks or more for a new one to come in. Now if that replacement did come in which it did, why wasn’t it inspected before I was called and told it would be delivered and then called the day befor and I was told it would be special order and it would be arriving in approximately 4 to 5 weeks. That 4 to 5 week window had come and the day before it was to be delivered, I was called and told it was damaged and it would have to be re-ordered and it would take up to eight weeks or more for a new one to come in. Now if that replacement did come in which it did, why wasn’t it inspected before I was called and told it would be delivered and then called the DAY BEFORE DELIVERY and told it was damaged and I’d have to wait??? In my opinion this is poor management from the top down!!!!!!!!!! And don’t get me started on the credit company that they pick to handle their credit card. My bills have been paid on time and I keep getting told that I still owe I’m sorry I think I am being overtaken and robbed!!!!! I WILL NEVER EVER GET ANYTHING FROM RAYMOUR AND FLANIGAN AGAIN!!!!!!! And I must say there was a male sales person who YELLED AT MY HUSBAND AND I AS WE WERE TELLING OUR STORY to the receptionist....HE WANTED TO THROW US OUT OF THE STORE (the Leesport store) AND the RECEPTIONIST asked him why and he said he felt like it.....REALLY??? You have people working there like that.....again this is so poor. I will tell EVERYONE NOT TO GO TO RAYMOUR AND FLANNIGAN!!!!!!! Poor Customer Service, Poor delivery. Poor selection. Poor credit company ( as I said even though the bill is paid ON TIME, we are told we are delinquent) I say that is robbery and calling the customer liars!!!!! Never again!!!! If you’d like you can contact me by email and also have the president of Raymour and Flanigan contact me I will certainly be glad to talk to him!!!

As always I had a very pleasant experience. I had gone to look around last week. When I arrived last night I knew exactly what I wanted. The sales person was very friendly and was there for what I needed. She wasn’t to pushy (I do not deal well when salesmen a real pushy). She was exactly what I needed.
Thank you.
Beth

A special thank you to Dawn at Raymour & Flanigan, Leesport, PA. Dawn helped us select exactly what we were looking for. She is very professional and detail oriented. We would highly recommend Dawn to anyone that is shopping for furniture. We will be back soon! Thank you for everything.