Raymour & Flanigan - Seekonk Avis 

I was well received. Dwight provided me a good service; he was very patient.

I had an unfavorable experience with my last purchase. I received three different notifications that my item was ready for pick up and each time that I took time out of my day to pick it up. It was not there. The last such attempt to pick it up I was just going to ask for a refund, but the store manager gave me assistance to have it delivered. Otherwise, I would’ve canceled the sale and not brought anything in the future.

Have waited 3 months for pillows. Have tried to contact multiple times.

Dan McDonald. He is great. We travel from Smithfield to shop with him. Excellent service!

This is the second time in the last 3 months that I have had to order replacement stools for ones that have cracked since purchased in 2019. Both orders went smooth online but picking up either of the purchases at the Seekonk store was far from that the initial positive experience. In December, I drove to the Seekonk store thinking that my order was in based on date chosen during purchase but was told the transfer was never made and the order was processed again. Instead of someone calling me, I was instructed to call in to confirm. When I called a week later, the transfer did not occur for the second time which was blamed due to a glitch in the system not allowing for it to be released. Third time was the charm for this purchase. Fast forward three months later when a second chair chair cracked from the 2019 order. I order a replacement again, get a confirmation call that my order is in, and proceed to the store for pickup. The employee at customer pickup spent a good 20 minutes looking and then returns to say that even though the system shows that it came in it could not be found. No mention of how this situation could be corrected. When pressed for a manager the response was well you can drive to the front of the store to talk with someone. Probably does not look good when potential customers overhear this poor experience only for the manager to come back after finding it, blaming it on being miss marked.

It was very easy to use and order on the website. I also called the next day to use a discount code I received and customer service took care of this..no problem. Thanks JD

The 2 stars are for the sales staff, otherwise I would have given 1. I bought a power recliner, with an extended warranty, because R & F said that repairs were done by them instead of by a third party. When the chair stopped working I made an appointment. I waited all day. They were a no show. No call no explanation. I have since tried two more times to make another appointment and they can’t be bothered to call me back. The warranty is a scam, and they have lost my business.

Have never received delivery of the furniture due to storm. Called to schedule delivery but have not been contacted by anyone from R&F.

I was extremely hesitant to apply for credit on line for Raymor and Flanigan. I do not like doing stuff like that online. I have so much furniture previously bought there, needed a few more pieces so decided to give it a try. I am so pleased that I did. The process went very smoothly and positive!

Delivery was great,bright and early. Carried my mattress 3 flights up and brought the old on down. Friendly guys,did their work & then they were gone.Clean up the area also. Couldn't of been better.

Salesman extremely patient and professional!
Great selections too!

Visited the store for a new mattress and had an excellent experience. Our salesperson was very knowledgeable about the brands we were interested in and was wonderfully pleasant as well.
We purchased an Avocado mattress and it has met all our expectations so far, and the Avocado pillows are an unexpected delight. Delivery was timed conveniently for us and they removed the old mattress. This was a repeat visit to this store for us and each time the experience has been very good, and our interaction with all the staff has been very positive.

Ended up getting charged more than told, received different bases then we were told, and to top it off the delivery driver cussed me out on the phone while management said it was just a “miscommunication”

The sales associate was very professional and personable.Also very patient with the group of ladies.I brought in smiling laughing.She was quite a pleasure, very helpful

Very helpful and professional

It was nice speaking to a live persona and having my issue handled professionally. They were able to change a delivery time for me and I greatly appreciate it!

Steven is the consulate professional l

Easy order and pick up, friendly staff. Was happy they were open on a holiday.

Knowledgable salesperson. Helped me find exactly what I needed.

Good customer service, Raye and Todd were great.