Readkidz Avis 2

Terrible product. Poor customer service. I started with the $10 per month but increased it within 1 week to the pro for $25 per month. In that month I tried to work on 3 books one that I was not allowed to finish because of the poor Ai program not keeping my character straight and therefore multiple pages needed to be illustrated. I was charged a total of $35 for a month and the 2 books I did finish I can’t get them printed on kdp because readkidz did not have the correct size that they did for both books. I also was not allowed to finish another book because of credits and that I had to wait a month to get more. Don’t use this product find a better product like mid journey and use Canva to put your books together.

ReadKidz took my money, their platform didn’t work, and they refused to refund.

I purchased a ReadKidz subscription on December 13, 2025. Since then, their platform has repeatedly failed to function on my end:

Character generation runs, then the screen goes blank.

Images/content don’t display

“Explore” doesn’t load other creators.

Credits were deducted anyway until my balance hit zero.

I tried multiple browsers (Chrome, Internet Explorer) and followed their troubleshooting steps. No fix.

I contacted ReadKidz support more than 20 times (yes, twenty emails). Their responses were a loop of:
“Send screenshots… send your book link… confirm your ISP… clear cache… try another browser…”

Then it escalated to this: they asked me to download Wireshark and perform a packet capture (network data capture), save a .pcapng file, and send it to them so their engineers could troubleshoot why images weren’t displaying.

That is not a normal expectation for a paying customer—especially when the issue appears to be a known problem with certain providers like Spectrum/Xfinity, which they themselves cited.

After all of this, I requested a cancellation and refund because the service still does not work. Their response on January 4, 2026:

They refused to refund and pointed to a policy saying refunds only apply within 24 hours and only if no credits were used—even though credits were deducted while the platform wasn’t functioning.

Let me be clear:

I am not paying for a subscription that doesn’t work, and I’m not doing advanced technical diagnostics to prove a product failure that your team already knows about.

ReadKidz: cancel my subscription and issue my refund.

#ReadKidz #CustomerServiceFail #SubscriptionScam #RefundRequested #SmallBusinessOwner #ConsumerRights