Store staff were super friendly and nothing was too much trouble including a helping hand to the car with my 65” HiSense purchase. I go back to these guys every time I require a tv or audio equipment... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The help and knowledge received when came into store was very helpful. The staff were great, and not pushy, very happy with my purchase including the price (Cambridge amp & acoustic energy floor stand... Voir plus
L'entreprise a répondu
I wanted to update my hifi, so choose Richer sounds Bristol. I went for a package deal, but they didn't have the amp there. It was ordered and came Monday, but I wasn't able to pick up until Satu... Voir plus
L'entreprise a répondu
I ordered two JBL products online and collected them from Richer Sounds in Bristol. The whole process was simple, smooth and professional from start to finish. The staff were helpful and the collectio... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
143 Whiteladies Road, BS8 2QB, Bristol, Royaume-Uni
- 0333 900 0024
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Richer Sounds - Bristol
Thanks for your kind review, we look forward to your next visit.
Very knowledgeable staff who have…
Very knowledgeable staff who have obviously been with the company for many years. Listened carefully to our requirements and explained our options.
20 février 2026
Réponse de Richer Sounds - Bristol
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Always been well looked after by the…
Always been well looked after by the Clifton Branch, returned for all my Tv, Sonos or sound systems
14 février 2026
Réponse de Richer Sounds - Bristol
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Réponse de Richer Sounds - Bristol
Thank you for your wonderful feedback
Great Customer Service…
Great offer on the product I purchased and answered my price match question via email promptly. Couldn't ask more.
18 février 2026
Réponse de Richer Sounds - Bristol
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Friendly and knowledgeable staff highly recommended.
Friendly and knowledgeable staff and excellent service. Have been buying from this store for over 30 years and have always been pleased with the service and product purchased. Would highly recommend them.
18 février 2026
Réponse de Richer Sounds - Bristol
Thank you for your 5 star review!
Used twice..Recommended
Used twice... good service plus the extra warranty is just a no brainer! Recommended
6 octobre 2025
Réponse de Richer Sounds - Bristol
Thank you for your 5 star review!
We went into the Whiteladies Road shop…
We went into the Whiteladies Road shop in Bristol to get a new handset for our TV. The salesman said he could order one and it arrived 2 days later. Brilliant, helpful and professional service - thank you
Dr.Andrew Stevens
13 février 2026
Réponse de Richer Sounds - Bristol
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Chester branch did not have the item but they found me a branch that did.
I phoned the Chester branch to se if they had the item in stock but they did not they checked around and told me the only one is in Bristol.
As the only one was actually in Bristol i phoned Bristol and their team went well above what i expected them to do and It was nice to have a company that made sure they could get it here the next day as most just say yeh yeh yeh it will be there tomorrow(but never arrives) but with Richer Sounds it was .
If i could give them 10 stars i would.
12 février 2026
Réponse de Richer Sounds - Bristol
Thanks for your kind review, we look forward to your next visit.
staff are great
staff are great, helpful,happy to talk and guide
always try them first when looking for electrical items
7 février 2026
Réponse de Richer Sounds - Bristol
Thanks for your 5 star review, we look forward to seeing you again next time
Really good shop that has the latest…
Really good shop that has the latest technology and customer service is brilliant. I would say polite and friendly staff with lots of good information.
10 février 2026
Réponse de Richer Sounds - Bristol
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
A team of staff members totally into…
A team of staff members totally into achieving the mission of delivering me the best possible sounds with the money I had to spend. Brilliant thanks guys.
9 février 2026
Réponse de Richer Sounds - Bristol
Thanks for your 5 star review, we look forward to seeing you again next time
Purchased over the telephone open box product
I purchased over the telephone an open box product and the customer service received was faultless. The product arrived as discussed and as described. Absolutely no hesitation in recommending Richer Sounds to people that are looking for great customer service as part of their purchasing experience.
7 février 2026
Réponse de Richer Sounds - Bristol
Thanks for your 5 star review, we look forward to seeing you again next time
Retail as it should be
Went to Richer Sounds after hearing a nod of approval on Radio4 as it being one of the best examples of ethical capitalism by the DG of the IOD. Visited the store twice for a complete separates set up as a wedding anniversary gift. First visit was to a very busy store and standard customer service. The second visit was quieter, and the service was outstanding, knowledgeable, kind, honest, with attention to detail (including where to find the stylus in the polystyrene when unboxing). Old school retail specialism, as it used to be. The whole experience set a very high bar that so many other stores could benefit from.
7 février 2026
Réponse de Richer Sounds - Bristol
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Réponse de Richer Sounds - Bristol
Thanks for your feedback, great to read you were happy with our service.
It was time to update my system that I…
It was time to update my system that I had previously bought from the shop several years ago. The salesman ( Joe ) was very knowledgeable and helpful giving good advice carrying out a thorough search making sure he could supply the requested equipment at a competitive price, and arriving safely on the dates he specified.
I would have liked to have had a demo, but understand you cannot stock everything.
8 février 2026
Réponse de Richer Sounds - Bristol
Thanks for your great feedback and for supporting local business.
Amazing service from the staff
Amazing service from the staff. Very quick and easy purchase. Would definitely recommend.
27 juin 2025
Réponse de Richer Sounds - Bristol
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Roberts radio
I had a very prompt reply to an email I sent about a item I was interested in and informed that it would be held for me,Which it was,with the added bonus of a clearance price plus 20% vip discount..
So very happy with the outcome..
4 février 2026
Réponse de Richer Sounds - Bristol
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The team went out of their way to help…
The team went out of their way to help me. Excellent customer service!
3 février 2026
Réponse de Richer Sounds - Bristol
Thank you for your wonderful feedback
Very knowledgeable staff
Very knowledgeable staff, super friendly and helped me choose the right TV for my needs.
31 janvier 2026
Réponse de Richer Sounds - Bristol
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.