Richer Sounds - Cheltenham Avis 

2 003
TrustScore 5 sur 5

4,9

31 High Street, GL50 1DX Cheltenham, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

I knew what I wanted, so I expected an easy conversation. My phone call was quickly rewarded with a human voice in my local store who listened to my needs, checked stock and made sure that I had the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I'm a beginner to all things HiFi so l found the advice making my purchase very helpful and informative. Bought a new Wiim Pro for streaming through my amp, and some good quality leads for my speakers... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Once again Richer Sounds came up trumps. Nick was able to source us the tv we wanted (which we couldn’t get anywhere else) for next day delivery. He wa# also super knowledgeable about how to set up th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

It's extremely rare to find service like these guys provide in this day and age but they nailed it. They have a real old school approach to everything which just works. They help, advise and genuine... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. Magasin d'électronique
  3. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(2 003)

23 773 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Beginner

I'm a beginner to all things HiFi so l found the advice making my purchase very helpful and informative. Bought a new Wiim Pro for streaming through my amp, and some good quality leads for my speakers, laptop and turntable. Very pleased with the purchase, price and advice. Thank you.

30 juin 2026
Logo de Richer Sounds - Cheltenham

Réponse de Richer Sounds - Cheltenham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Real people in real shops selling real hi fi

I knew what I wanted, so I expected an easy conversation.
My phone call was quickly rewarded with a human voice in my local store who listened to my needs, checked stock and made sure that I had the necessary cables and stands. Local stock was not available so I was made aware of my collection or delivery options. The items arrived earlier than expected. No fuss or complications, real humans, real shops, pleasurable shopping, excellent hi fi.

28 juin 2026
Logo de Richer Sounds - Cheltenham

Réponse de Richer Sounds - Cheltenham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Staff were knowledgeable

Staff were knowledgeable, friendly, courteous and helpful. We got what we needed and were very pleased with our purchase. We were served by Jason who took a lot of time and effort.

29 juin 2026
Logo de Richer Sounds - Cheltenham

Réponse de Richer Sounds - Cheltenham

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 4 sur 5 étoiles

Great to get assurance from…

Great to get assurance from knowledgeable staff about my TV bracket.
Not 5* yet because the brackets Not been put up.

25 juin 2026
Logo de Richer Sounds - Cheltenham

Réponse de Richer Sounds - Cheltenham

Thanks for the feedback and kind comments, should you have any issues post installation of course do get in touch with the branch directly.

The Customer Experience team

Noté 5 sur 5 étoiles

Good Service

The staff were very helpful with their suggestions and the after sales service I received. Prices are competitive too.

23 juin 2026
Logo de Richer Sounds - Cheltenham

Réponse de Richer Sounds - Cheltenham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Impressed.

Very good support from Luke at Cheltenham and a professional delivery experience too. High levels of customer service, knowledgeable staff and price competitive too. What’s not to love?

25 juin 2026
Logo de Richer Sounds - Cheltenham

Réponse de Richer Sounds - Cheltenham

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Very helpful staff

Very helpful staff, and had what I needed in store. The price was very reasonable as well. Have used them before and prefer to use on the high street brands.

20 juin 2026
Logo de Richer Sounds - Cheltenham

Réponse de Richer Sounds - Cheltenham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Great service!

Once again Richer Sounds came up trumps. Nick was able to source us the tv we wanted (which we couldn’t get anywhere else) for next day delivery. He wa# also super knowledgeable about how to set up the tv within a media wall and access all the necessary services.

16 juin 2026
Logo de Richer Sounds - Cheltenham

Réponse de Richer Sounds - Cheltenham

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

Absolutely outstanding!

It's extremely rare to find service like these guys provide in this day and age but they nailed it. They have a real old school approach to everything which just works. They help, advise and genuinely make you feel valued and appreciated as a customer rather than just a tick on a sales sheet like most do nowadays!

I won't hesitate to use them again for any kit that I want or need in the future. Thanks RS and especially to the guys at the Cheltenham branch for not only a flawless experience, but for restoring my faith in humanity somewhat!

20 juin 2026
Logo de Richer Sounds - Cheltenham

Réponse de Richer Sounds - Cheltenham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Fantastic in every way possible

Fantastic in every way possible. Couldn’t have been better. I would recommend them to anyone.

21 juin 2026
Logo de Richer Sounds - Cheltenham

Réponse de Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

all good

The store were very helpful ... able to confirm my choice.

Delivery was as expected and all went well.

Happy with everything

19 juin 2026
Logo de Richer Sounds - Cheltenham

Réponse de Richer Sounds - Cheltenham

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

Great service from Richer Sounds Cheltenham and online

I ordered some Shokz headphones online through the Richer Sounds website and I received a call first thing the following morning to say that they were ready for me to collect from the store. The staff in my local Cheltenham store were all very polite and helpful. Will definitely buy from them again.

19 juin 2026
Logo de Richer Sounds - Cheltenham

Réponse de Richer Sounds - Cheltenham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Cambridge Audio Evo One

Great Demo in store by Gaetan.

Product has exceeded my expectations. Perfect product for my needs.

Quick delivery.

18 juin 2026
Logo de Richer Sounds - Cheltenham

Réponse de Richer Sounds - Cheltenham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Good experience buying a new television

Good experience from first enquiring in the Cheltenham store. Helpful but not pushy advisor. Listened to what we wanted. When we decide to by a new tv the process was quick and easy, delivery arranged. Delivery people kept us informed, arrived in the time frame, courteous and friendly people. Very satisfied. Managed to set the tv up ourselves and appears to be working perfectly. Very pleased.

19 juin 2026
Logo de Richer Sounds - Cheltenham

Réponse de Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Cheltenham has a great team

Cheltenham has a great team. They always provide the very best service. Thanks to all.

18 juin 2026
Logo de Richer Sounds - Cheltenham

Réponse de Richer Sounds - Cheltenham

Thanks for your 5 star review, we look forward to seeing you again next time

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