Richer Sounds - Cheltenham Avis 

Extremely helpful, friendly and knowledgeable staff.

Good service, the person who helped me was informative and he knew well his subject. I ended up buying a higher spec TV
great company will use again and recommed to others

We had a problem with a fault on a recently purchased cd/ radio player. We contacted the company and there was no messing about ……. Just a straightforward exchange. Excellent service.The staff member was extremely helpful and the exchange seamless.

First class service with speed .Excellent customer service what more could you wish for.

Having had a few difficulties with the tactile controls on a pair off new headphones followimg a recent purchase. I returned to Richer Sounds for help. I was treated extremely polightly by the Manger who then proceeded to straight way to refund the cost. However, I wanted a certain pair with physical controls. His help was sincere and above and beyond, bluetoothing and obtaining the App plus explaining in detail the workings. Not the sort of attention one would normally experience. Thank you for your kind attention. Best Roger Phillpot

All round care and attention, the staff at the Cheltenham store was so helpful and knowledgeable… A massive thank you

Luke was very helpful and secured a Yamaha R N800a for next day collection. Staff were very polite and helpful.

Had issues with e quick ment and delivery of replacement but satisfactorily compensated they looked after me

The cello -Roku television purchased was good value and delivered without delay . The 7 year guarantee with the purchase was an important part of my decision to buy this tv. I always go to Richer Sounds because of their service and comprehensive warranties. Thank you.

Brilliant response from both Jason and Adam who dealt with a price drop and got the money refunded almost straight away

As always. The Cheltenham shop was very helpful in the purchase of my new Sony TV from the ordering to the delivery. The staff at the shop gave me all the help i needed when choosing the right TV for me.

Helpful, friendly, did not feel pressurised. Tested ex-display model to ensure all was working. Made sure I had what I needed. Good vibes.

I had fantastic customer service from the team at the Cheltenham store but I'd especially like to call out Gautam who gave me brilliant advice when choosing a new tv. The first tv had a fault but it dealt with it immediately and really looked after me. The tv is fantastic and I'm really happy. Thanks again for the help.

A Very good,quality service from the members of staff who were very knowledgeable.

A small problem sorted out very quickly

Very knowledgable sales staff . Found the product we wanted

Contacted store to query whether the Hi Fi that i considered buying was compatable with my existing turntable.Advice given promptly in reply.

I recently experienced some issues with a new TV, and Richer Sounds went above and beyond to help resolve them. I dealt with Pat at the Cheltenham store, and I cannot thank him enough for the speed, professionalism and genuine willingness to help. From providing technical advice to arranging a replacement, nothing felt like too much trouble.

It is easy for a retailer to provide good service when everything goes smoothly. What really impressed me was how Richer Sounds responded when things didn't. They took ownership of the problem and worked with me to find a solution quickly and without fuss.

I am extremely grateful to Pat and the team at Richer Sounds Cheltenham. Their after-sales service has given me even more confidence in buying from them in the future.

Excellent products, excellent prices and, most importantly, exceptional customer service when it really matters.

Simple process, I knew what I wanted and RS gave me their best price, open box, as described no fuss no up or cross selling. Exactly what I was looking for,

Jason was great and very helpful. Can't recommend Richer Sounds enough. They treat customers with respect and do their best to be reasonable and fair.