Having had a few difficulties with the tactile controls on a pair off new headphones followimg a recent purchase. I returned to Richer Sounds for help. I was treated extremely polightly by the Manger... Voir plus
L'entreprise a répondu
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We had a problem with a fault on a recently purchased cd/ radio player. We contacted the company and there was no messing about ……. Just a straightforward exchange. Excellent service.The staff member... Voir plus
L'entreprise a répondu
Good service, the person who helped me was informative and he knew well his subject. I ended up buying a higher spec TV great company will use again and recommed to others
L'entreprise a répondu
The cello -Roku television purchased was good value and delivered without delay . The 7 year guarantee with the purchase was an important part of my decision to buy this tv. I always go to Richer Soun... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
31 High Street, GL50 1DX, Cheltenham, Royaume-Uni
- 0333 900 0057
4,9
Excellent
2 k avis
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A smooth transaction…
Initial contact was by phone and Luke was helpful and knowledgeable. He irdered the turntable and set it up for my listening test.
I was pleased with the whole process.
24 juillet 2026
Réponse de Richer Sounds - Cheltenham
Thanks for the lovely feedback about Luke and the buying experience. We really appreciate the support.
The Customer Experience team
Speedy delivery and collection
Ordered a grille.
RS phoned the next day and I collected it.
Speedy delivery and collection.
23 juillet 2026
Réponse de Richer Sounds - Cheltenham
Thanks for your 5 star review, we look forward to seeing you again next time
Amazing Service (Again!)
Best price on my new TV, outstanding comms during the online order and fulfillment process, and brilliant service from the Cheltenham staff to help me park and load the TV for the in-store collection. My go-to shop for anything audio-visual.
23 juillet 2026
Réponse de Richer Sounds - Cheltenham
Thanks for your kind review, we look forward to your next visit.
Knowledgeable and efficient
Knowledgeable and efficient. Able to answer all my questions
23 juillet 2026
Réponse de Richer Sounds - Cheltenham
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
What i wanted doesnt on store but very…
What i wanted doesnt on store but very helpul staff without any problems managed it and next day morning i got it
21 juillet 2026
Réponse de Richer Sounds - Cheltenham
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Cheltenham
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Truly a great experience
Truly a great experience. The staff were exceptional at the Cheltenham store. The manager I spoke to went over and above
21 juillet 2026
Réponse de Richer Sounds - Cheltenham
Thank you for your 5 star review, it’s lovely to read your comments.
Expert, Impartial and friendly.
Staff are friendly and helpful. No pressure. I was not a big budget customer, but that made no difference. In fact the price was much better than I had expected, even after joining the VIP club.
Well done. I will certainly recommend you.
20 juillet 2026
Réponse de Richer Sounds - Cheltenham
Thanks for your kind review, we look forward to your next visit.
The excellent service continues
I have shopped with Richer Sounds for over 40 years and have never had bad service or cause to be disappointed with them. I bought a TV with them 2 years ago that became faulty. When I contacted them they arranged for it to be collected and provided me with brand new packaging for its transportation.
When they told me that it was a write off, I expected that to be it. No, they gave me 2/3s of what I paid for it back, so I bought another TV from them. I ordered it last Saturday and received it a day early on Monday, they even carried it out to my car for me (as they did with the previous TV).
My congratulations and thanks go out to the Cheltenham branch and the rest of the company for their continual excellence of service. A standard that many other companies should aspire to achieve.
18 juillet 2026
Réponse de Richer Sounds - Cheltenham
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Ordered our TV cabinet from Cheltenham…
Ordered our TV cabinet from Cheltenham on the Thursday and it was delivered on the Saturday
9 juillet 2026
Réponse de Richer Sounds - Cheltenham
Thanks for your 5 star review, we look forward to seeing you again next time
Great customer service with no problem…
Great customer service with no problem replacing a faulty product cannot praise them and the company enough.
13 juillet 2026
Réponse de Richer Sounds - Cheltenham
Thank you for your 5 star review!
Richer Sounds always proving a great service.
Richer Sounds always proving a great service.
Sound advice, good range of products at competitive prices with speedy delivery.
23 juin 2026
Réponse de Richer Sounds - Cheltenham
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
One delighted customer …
After a small hiccup when Gaetan didn’t call me when he said he would, everything went like clockwork.
I had originally ordered a Hisense 100” screen, and then found out that it might not be a good match with my projector. A quick call and Gaetan recommended the Optoma 92” and changed my order.
I had a problem with a “Road Ahead Closed” sign in my street, but a message was sent to BJS home delivery to ignore it, and they delivered it on the correct day and within my 3 hour slot.
I now have it, but haven’t yet unboxed or wall mounted it… will do so in a few days when I have all the tool, screws etc. needed to do so.
The whole experience was worry free, and I am more than happy with the service from both Richer Sounds and BJS.
10 juillet 2026
Réponse de Richer Sounds - Cheltenham
Thank you for your 5 star review, it’s lovely to read your comments.
Superb experience
From stepping into the shop, with a pocket full of questions to receiving my order the very next day, my experience was exemplary. The staff are knowledgeable, friendly and professional. Excellent service. I definitely made the right choice and gained insight that I wouldn't have received by buying online. 5 stars and more. Plus my turntable is superb and better than I expected.
10 juillet 2026
Réponse de Richer Sounds - Cheltenham
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Extremely helpful staff
Extremely helpful staff especially Mandy. Made sure that I was aware of any promotions etc. that the manufacturers were having. I won’t shop anywhere else for TVs etc. especially as the founder of Richer Sounds has let the staff share directly in its success by giving them shares in the company. Result is highly motivated and committed team members.
10 juillet 2026
Réponse de Richer Sounds - Cheltenham
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Really good TV and attention to detail…
Really good TV and attention to detail by the staff very happy
9 juillet 2026
Réponse de Richer Sounds - Cheltenham
Thank you for your 5 star review, it’s lovely to read your comments.
Had problem earlier in week with…
Had problem earlier in week with missing invoice - sorted very quickly- then problem with tv under warranty but no logger being repaired (Panasonic) spoke to Luke at Cheltenham store and he went the extra mile to sort out replacement tv to my satisfaction.No other company would go such lengths for customer satisfaction.Well done Luke top mam
16 juillet 2026
Avis spontané
Réponse de Richer Sounds - Cheltenham
Thanks for your feedback, great to read you were happy with our service.
damaged product
whilst delivery was rapid, product was damaged - obviously so from the packaging, and the delivery driver just gave it to the first person he saw - a builder working on my house. I was inside.
the return procedure was convoluted and time consuming & requiring multiple photographs, emails, whatsapp & phonecalls. very frustrating.
8 juillet 2026
Réponse de Richer Sounds - Cheltenham
It was most concerning for me to read about your experience and I offer my sincere apologies.
Having reviewed the delivery information, the condition of the packaging should have been apparent before the item was handed over, so we'll be raising this with DPD directly. They should have made us aware of the damage so that we could have contacted you before delivery and avoided the obvious disappointment that followed.
I'm also concerned to read your comments about our own returns process. Whilst there are inevitably a few checks required when dealing with damaged goods, it sounds as though the process was far more time-consuming than it should have been, and we should always aim to keep any additional inconvenience to an absolute minimum. I will be reviewing what happened with the store involved to understand why the matter wasn't handled more efficiently and address any training needs identified.
In the meantime, a member of my team will be in touch to ensure this is brought to a satisfactory conclusion. However, if I can be of any assistance personally, please feel free to contact me directly.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Technics 40 turntable.
Technics 40 turntable looks good,feels good,easy to assemble and sounds brilliant. As usual excellent advice and service from the Cheltenham staff + prompt delivery.
7 juillet 2026
Réponse de Richer Sounds - Cheltenham
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Nice personable chap in the shop
Nice personable chap in the shop. Knowledgeable and open.
1 juillet 2026
Réponse de Richer Sounds - Cheltenham
Thanks for your feedback, great to read you were happy with our service.
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