Simon at the Chiswick branch was super helpful when I purchased my LG Oled G6. We discussed the geometry of my media wall and Simon was kind enough to provide me with an additional 3rd party wall moun... Voir plus
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It's very easy to shop at Richer Sounds. The product I wanted wasn't in stock at the branch I visited, but the staff knew exactly what I wanted and ordered it for collection the next day. The staff ar... Voir plus
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Worked with Tim to purchase a new turntable. Knowledgeable staff, good products, and overall a great experience.
L'entreprise a répondu
It's Richer Sounds. Been buying gear from them since the early 90s. The most consistently great hifi shop to ever have existed. Always qualityz friendly customer service, knowledgeable advice and soli... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
482 Chiswick High Road, W4 5TT, London, Royaume-Uni
- 0333 900 0055
4,9
Excellent
1 k avis
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Richer Sounds Chiswick
Richer Sounds Chiswick
I found Jim and the staff in the Chiswick branch very helpful and appreciated the advise given. Will definitely recommend Richer Sounds to family and friends.
25 octobre 2025
Réponse de Richer Sounds - Chiswick
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Perfect
Phoned up, order was put aside, went to shop, paid, and my order was carried for me to car. What more do you need.
20 novembre 2025
Réponse de Richer Sounds - Chiswick
Thanks for your kind review, we look forward to your next visit.
Fantastic knowledgeable customer…
Fantastic knowledgeable customer service and a great HiFi deal put together by Richer Sounds Chiswick - Highly recommended.
20 novembre 2025
Réponse de Richer Sounds - Chiswick
Thanks for your kind review, we look forward to your next visit.
Outstanding service
Outstanding service, as always. Jim (Chiswick Manager) did a great job.
The JBL Soundbar is perfect for a small room. This fits in perfectly, with a good sound quality.
Many thanks.
18 novembre 2025
extremely good competitive prices
extremely good competitive prices , personalised service and care not just until you purchase something, very happy with my new tv, service, wall installation. Special thanks to Joe . Milan
17 novembre 2025
Réponse de Richer Sounds - Chiswick
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great knowledge, advice and service
I went to Richer Sounds, Chiswick to discuss a new smart TV. Jim, the store manager, was very knowledgeable and helpful and recommended an alternative set, based on our needs and home set-up. He was 100% right in his recommendations and we're thrilled with our choice. Delivery was also on time, as promised.
11 novembre 2025
Réponse de Richer Sounds - Chiswick
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I bought from Chiswick branch London
I bought from Chiswick branch London. I ordered a Denon system, but then realised I had ordered one without WiFi, so I rang and spoke with Paddy. He advised me and was able to return the unopened Denon and reorder a system with WiFi. The advice I received was second to none. These people really know what they are talking about. I have been using Richer Sounds for years now and will always go there. The knowledge and help is priceless. Well done Richer Sounds and well done Paddy.
11 novembre 2025
Réponse de Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
Réponse de Richer Sounds - Chiswick
Thank you for your 5 star review, it’s lovely to read your comments.
The absolute best customer service…
The absolute best customer service ever.
Can’t speak more highly! Excellent price and delivered next day!
6 novembre 2025
Réponse de Richer Sounds - Chiswick
Thank you for your wonderful feedback
Price matched sound bar and beat price…
Price matched sound bar and beat price - arrived when promised - very impressed
5 novembre 2025
Réponse de Richer Sounds - Chiswick
Thank you for your 5 star review!
Simon couldn’t have been more helpful
1 novembre 2025
Réponse de Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
Réponse de Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
I used to shop in richer sounds not anymore
I used to shop in richer sounds, but lately I’ve found this company lacking in knowledge and customer support, false promises and misleading customers, staff are always friendly, but there’s too much competition out the, enquired about a tv, and was immediately pressured into a more expensive option, anyway bought a better version online for £800 less, I was told that a deal like that don’t exsist! Thanks R/S but not anymore.
29 octobre 2025
Réponse de Richer Sounds - Chiswick
I was so sorry to read that that after being a loyal customer previously, you have had reason to doubt us following a recent experience.
Of course this is disappointing and I will investigate with the store using the receipt details provided on this review which appears to relate to a cancelled order. We will then contact you via those details to restore your faith in us..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Hi-Fi Enthusiast
I was really well looked after — everyone was attentive and made sure I had everything I needed. A special thank you to Tim and Jim, the manager, for their excellent care.
28 octobre 2025
Réponse de Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
Knowledgeable and very helpful and…
Knowledgeable and very helpful and friendly staff. Happy to set up demos and provide additional insight into kit being tested. Straightforward on costs and with an excellent 6 year warranty on a lot of products. Delivery happened as described and within the delivery window provided. Would highly recommend and will be using Richard Sounds again.
19 octobre 2025
Réponse de Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
Outstanding advice and support
Outstanding advice and support! Have been a customer for many years, buying from different locations, and the service has always been outstanding! Thank you
15 octobre 2025
Réponse de Richer Sounds - Chiswick
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great easy ordering
Great easy ordering, very prompt delivery to store. Good pricing, very impressed with Richer sounds.
15 octobre 2025
Réponse de Richer Sounds - Chiswick
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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