Definitely would recommend this shop to anyone who needs advice and honest opinions about everything to do with sound. We love our new speakers and definitely be back for any other acquisitions. Speci... Voir plus
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Lisez les avis des autres
I originally spoke with James in the Eton branch who was super helpful. He should be commended for his customer service, and I am now very happy with my purchase
L'entreprise a répondu
I was served by Zak who was able to answer my questions and offered advice. I had expected to order and collect later in the week but Zak noticed one in stock and then went himself to find the item wh... Voir plus
L'entreprise a répondu
I've always used Richer Sounds over the years as they've usually got decent stuff for a good price. James in the Eton branch was very helpful in finding me the type of turntable that was needed. I'd... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
40 High Street, SL4 6BD, Eton, Royaume-Uni
- 0333 900 0087
4,9
Excellent
1 k avis
Demande des avis aux clients
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Great service from Zak
Helpful friendly service from Zack who helped us choose new headphones.
29 août 2026
Avis spontané
Réponse de Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Good staff experience
Good staff experience. Easy to get to. Good communication. Fast turnaround.
17 août 2026
Réponse de Richer Sounds - Eton
Thank you for the feedback, and for the positive review.
We hope you enjoy the new purchase!
The Customer Experience team
I did a lot of research before I…
I did a lot of research before I decided which items to buy and it was easier to see them all in one place. Ordering was easy and delivered to the shop the next day. The guys in the shop were very friendly and carried my items to the car for me.
18 août 2026
Réponse de Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very happy with service received from…
Very happy with service received from Eton branch.
Great help from start to finish
16 août 2026
Réponse de Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I originally spoke with James in the…
I originally spoke with James in the Eton branch who was super helpful. He should be commended for his customer service, and I am now very happy with my purchase
17 août 2026
Réponse de Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Réponse de Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
Awesome customer service by Duncan
Awesome customer service by Duncan, very helpful in every aspect of returns and replacing a television, 10/10.
16 août 2026
Avis spontané
Réponse de Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
Great service always
Great service always, and it's great to know when you realise you are talking to experienced technicians. I have always liked to walk in to collect rather than get it delivered, as it gives me a chance to know more about my item.
7 août 2026
Réponse de Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Always great service and advice from…
Always great service and advice from these huys in Windsor
9 juillet 2026
Réponse de Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
Definitely would recommend this shop to…
Definitely would recommend this shop to anyone who needs advice and honest opinions about everything to do with sound. We love our new speakers and definitely be back for any other acquisitions. Special thanks to Kurt and Zak for patience, honest advice and friendliness we received straight away. See you soon.
31 juillet 2026
Réponse de Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
Glad I visited in person
I was served by Zak who was able to answer my questions and offered advice. I had expected to order and collect later in the week but Zak noticed one in stock and then went himself to find the item when a colleague didn't manage to locate it. Very pleased with my purchase and will use the store in future.
4 août 2026
Avis spontané
Réponse de Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very quick service and a system not…
Very quick service and a system not only repaired but with much improved sound .
21 juillet 2026
Réponse de Richer Sounds - Eton
Thank you for your 5 star review!
Duncan and Kurt were amazing
Duncan and Kurt were amazing, friendly and knew their products
19 juillet 2026
Réponse de Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
New TV went wrong after three days
New TV went wrong after three days, shop assistant was very apologetic and keen to solve the issue until he spoke to the manager who then changed the story saying nothing could be done. I later met said manager who went into denial and then started lying to me. Unforgiveable, lost my trust for this store and not likely to return.
18 juillet 2026
Réponse de Richer Sounds - Eton
I was truly sorry to hear about your experience and the disappointment caused so soon after purchasing your new TV.
Having reviewed the details with the store, and listened to the call recordings available, I understand an error was made when arranging the replacement, and this resulted in several days' delay and obvious inconvenience whilst the exchange was being resolved.
I also appreciate from our phone call that there appears to have been some confusion surrounding the communications you received, which ultimately led to your review. I'm sorry again for the frustration this caused, which is the last thing we would want. I would also like to assure you publicly that I will be thoroughly reviewing what happened with the branch manager and team so that any lessons can be learned.
Thank you for taking the time to discuss the matter with me directly. We genuinely value customer feedback, which is why we invite customers to leave reviews as you have done, and I hope that came across in our conversation. I also hope you'll consider shopping with us again in the future. Should you ever need any assistance, please feel free to contact me personally via..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great service from knowledgeable and…
Great service from knowledgeable and helpful staff
17 juillet 2026
Réponse de Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service and very prompt
15 juillet 2026
Réponse de Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
Exhalant service
Contacted my local store in Eton and talked to Zak who was very helpful. We talked through some options and he sent thought and quote with in 15 min. Very impressed with the service hence we ordered our new TV and sound bar from you and it was delivered very quickly and efficiently. Will recommend to my family and friends. Congratulation on an excellent service
10 juillet 2026
Réponse de Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
The purchasing experience was fine…
The purchasing experience was fine (although the website didn't work very well) and the sign up process was also ok.
I opted for store pickup, this was delivered from a warehouse to the store by DPD, who for some reason sent me delivery updates directly. The last update I had from them was "sorry we missed you". This begs the question, how can you miss a shop?
After a phone call to Richer Sounds, they confirmed that it was actually delivered and awaiting me at the store (confusing and doesn't speak particularly well for DPD).
I collected the next day and the guys working in the shop were super friendly, a very nice atmosphere although the shop itself seemed a bit scarce with stock.
4* due to the confusing delivery and the iffy website but the store staff were ace and the experience was fine overall.
10 juillet 2026
Réponse de Richer Sounds - Eton
Thank you for the overall positive rating of course, but apologies that the DPD notifications here caused hassle, which is the last thing we would want.
We will review your experience and how we can prevent this happening with the current system we use for click and collect purchases.
The Customer Experience team
very friendly technician (Duncan) who…
very friendly technician (Duncan) who was informative and helpful. tidy and very thorough.
3 juillet 2026
Réponse de Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The Windsor and Eton shop Always helpful
The Windsor and Eton shop
,the team always makes it easy for you no questions are an issue and always willing to talk through problems about your hi-fi queries.
Well done
2 juillet 2026
Réponse de Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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