Richer Sounds - Holborn Avis 

A 3 minute phone call to answer all my questions and arrange a delivery address.

Easy purchase!

Alan from the Holborn store was extremely helpful and knowledgeable. He advised me on the best buy for my needs.it arrived on time and when I rang him as the UK plug adapter was missing immediately sent a replacement.

The staff are very nice and very knowledgeable. All my questions were patiently explained to me and I am now clearer with the tech.
I will definitely go back for future purchases!

Great customer information and support

Emailed to ask for a stock check on an item and quickly recieved a call back stating that they had the item nad had put one aside for me to collect. A nice touch which saved the possibility of a wasted journey.
When I collected the deck the Alan made sure to use 5km of parcel tape :) to make a robust handle for the awkwardly sized box, which made it a cinch to carry on the tube, with no fear of it bouncing down the escalator system.
Cheers Alan, much appreciated

Quick, accurate information provided and questions answered in a friendly, helpful and - best of all - non-patronising manner.

Steve and his crew are great! I had a few problems which they sorted quickly whilst being helpful and still smiling! Can’t recommend them highly enough.

Daniel was very helpful and informative. We knew what we wanted but he could confirm the compatability with our existing equipment and gave us advice on the operation of our purchase.

Speedy collection, near impossible to believe that a multi-region DVD player (which also plays CDs), can be purchased new and under warranty for 3 years for £29, but it can. Bought to supplement a DVD gift for our neighbour's young children, who in the age of streaming did not have one! Served with a smile on collection, despite a price that probably leaves very little margin.

Really helpful on the phone, offered a great alternative deal as the item I was asking about was sold out. Visited in store and they upheld, and standard delivery was super quick. Speakers are great 😃

Elliot was really helpful , very patient . Extremely pleased with my Arcam amplifier.

It was a pleasure to visit this cozy musical store. Steve made me an offer I could not resist. Thank you for the the opportunity. I love the headphones!

Very quick reply to my email inquiry requesting cost and delivery of discounted Q Acoustic speakers which resulted in purchase of the speakers and very quick delivery. Thank you.

Richer Sounds has been my first (and usually only) shop to buy from. There are a number of reasons but three stand out. First is the staff, knowledgeable, friendly, ready to answer questions. Second the after sales service, on the odd time I've needed it they have been most helpful, third prices, Almost always either or near the cheapest and combined with points one and two the best buy. It seems invidious to single out one individual in a history of helpful staff but Elliot had all the qualities that make it such a pleasure to shop at Richer Sounds.

It’s a pleasure to visit a shop that is interested in ensuring that I buy the best equipment for my wants rather than something that might just about do, but is going to make them the biggest profit margin.

Holborn extremely helpful, courteous.
Advice on new Sennheiser headphones. Purchased but didn't work with the USB C adapter that I had to use for my lighting phone. Very understanding and helpful.

The original advice was exactly what I needed to find what I wanted. Most helpful!
Once I had decided what I wanted, the purchase was completed speedily and hassle free.
At no time did I feel pressured into purchasing something I didn't need.
The product was delivered promptly and to the specified time.

Customer satisfaction
The Team at the branch supported me ver much, they kindly guided me and give valuable information about the products.

Staffs was very helpful and knowledgeable about products. I have opportunity to try the product before buying. Room available for trial.