Richer Sounds - Leeds Avis 

3 318
TrustScore 5 sur 5

4,9

74 New Briggate, LS1 6NU Leeds, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Repeat customer. This time for a tv. I chose my own after initial research. Knew what I wanted. Phone R/S. Paid and delivery was arranged in 2-3 days afterwards. Paid for installation and the instal... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Staff were really helpful in helping me choose the right turntable for my requirements. I had done some research online prior but it was great having actual people to ask about it. Their advice neve... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Exceptional and knowledgeable service. I had to return an item which did not meet my needs. The manager and a sales assistant dealt with me in a polite and friendly manner. They went out of their way... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The staff in all the stores I've visited have been super-friendly and super-knowledgable. They give you their time and attention and provide suggestions based on what you want rather than just t... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. Magasin d'électronique
  3. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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4,9

Tous les avis

(3 318)

24 227 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Customer service like it used to be!

The staff are very knowledgeable, helpful and polite and go that extra mile to deliver a good service. When they say something as simple as “we shall call you back” they actually do it, unlike most companies I have dealt with. Plus the 6 year warranty and great prices mean I would definitely go there for my next tv, and would recommend them to all!

26 mars 2026
Logo de Richer Sounds - Leeds

Réponse de Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

I had a really great experience at…

I had a really great experience at Richer Sounds. All of the staff were incredibly patient, friendly, and knowledgeable, which made the whole process easy and enjoyable. They took the time to answer all my questions without any pressure, and their expertise really helped me feel confident in my choices.

The store also offers a fantastic range of high-quality products, so I was able to find exactly what I was looking for. Overall, it was a smooth and positive experience from start to finish, and I wouldn’t hesitate to recommend Richer Sounds to anyone looking for great service and excellent audio equipment.

22 novembre 2025
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Réponse de Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Brilliant customer service from the…

Brilliant customer service from the Leeds team.

Amazing surprise to be born in leeds 15 days after the collegues birthday in April 1978. Loyal supporter.

At home i found the receipt for a stereo separates system my mum and dad bought for me on 10th May 1996.

If anyones in to nostalgia and the potentially infinite use of projectors then ill happily call back in with the receipts and/or without the stereo too! Maybe a projected picture easier to carry round these days 🙃

Let me know if you are at plasa and ill call and say hello equally happy to call back in the store.

⛰️⛰️📽️🎧⛪️⛪️=J👨‍🚀🚀

26 mars 2026
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Réponse de Richer Sounds - Leeds

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

Top service from Mike at the Leeds…

Top service from Mike at the Leeds branch.
Even helped sort out a complicated return and swap out. Great service, Bravo

25 mars 2026
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Réponse de Richer Sounds - Leeds

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Can’t ask for more

Mikey was great, offered advice and a demo of an alternative product in the well equipped demo space before making my decision. Price matched the best price I found plus an extra tenner off.
There’s really no better place to go for home cinema equipment in the uk

25 mars 2026
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Réponse de Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

A great experience from start to end

I’m sorry but I can’t remember the name of the guy who served me but he was brilliant. He’s set up two examples of speakers passive and active for me to listen to. He gave me a individual experience and really knew his stuff. It really was a great experience definitely a VIP I even got a mug which I love.

25 mars 2026
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Réponse de Richer Sounds - Leeds

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

Leeds store

Staff in the Leeds shop always happy to have a chat. Proper enthusiasts

19 mars 2026
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Réponse de Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

I have been buying from Richer Sounds…

I have been buying from Richer Sounds in Leeds for about 30 years. The best customer service and knowledgeable staff in the industry by far. And, great prices too.

23 mars 2026
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Réponse de Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Excellent advice and service, as ever

We were served by Harry who was incredibly helpful, knowledgeable and pitched his advice just right for our semi-novice level! I had particular criteria for the turntable I needed and he was able to guide us in the right direction. Also great attention to detail, double checking re features, stock availability before we made our choice and double-checking that the necessary cable was supplied with the model we chose. Thoroughly pleasant to deal with (and good music chat thrown in :) )

22 mars 2026
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Réponse de Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 4 sur 5 étoiles

Kept me waiting…

I got the usual sound advice and service, but had to wait too long before I was attended to

21 mars 2026
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Réponse de Richer Sounds - Leeds

Thank you for taking the time to leave us feedback, we’re really pleased to hear that you received the usual sound advice and service from the team, but we’re sorry that you had to wait longer than you should have before being attended to.

We appreciate you flagging this, and will ensure we raise it with the manager and his team so that they ensure they are focussing on making sure customers are always acknowledged, especially during busier periods.

Thanks again for your feedback and if we can be of any further help do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

Gave really good advice answered loads…

Gave really good advice answered loads of questions and sourced me an amplifier that suited my needs.

19 mars 2026
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Réponse de Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Amazing service

From the moment I walked in the door, the staff were friendly and super helpful. Wonderful service from knowledgeable staff!

18 mars 2026
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Réponse de Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Great price on reconditioned kit

Got a great price on a reconditioned Cyrus amp with an additional discount for being a VIP Club member and the amp was delivered to my home by one of the store’s helpful staff.

6 mars 2026
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Réponse de Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Samsung S95f

Very helpful staff especially Anthony who dealt with us. Listened to what we were thinking of and pointed us in the direction that would best meet our needs.
Great Tv👍🏽
And bagged a nice little gift at check out
Will be back for some sound equipment soon

14 mars 2026
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Réponse de Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

Knowledgeable and friendly sales advisor

On narrowing down my own choices for a new 65" TV I called Richer Sounds for impartial advice which I was given by a knowledgeable and friendly sales advisor. After answering my questions and highlighting the benefits from buying from them I made a purchase which I am delighted with.

8 mars 2026
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Réponse de Richer Sounds - Leeds

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Fantastic Service

Fantastic deal. Incredibly quick next-day delivery with no additional delivery cost. Good quality product. A happy customer 😊 😀 😄.

12 mars 2026
Logo de Richer Sounds - Leeds

Réponse de Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

First Class Service

Great products, competitively priced but what differentiates Richer Sounds is the people and the service. I received great advice in store and when I got home they answered all my queries to help me set everything up. Knowledgeable and nice people.

12 mars 2026
Logo de Richer Sounds - Leeds

Réponse de Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

My experience at Richer Sounds was…

My experience at Richer Sounds was excellent. Derek was the gentleman whom served me and completely went out to do everything he possibly could to get me the right thing and make the correct decision. The shop itself was great with plenty to choose from and would highly recommend anyone who like myself is getting back into vinyl and wanting a turntable , speakers etc. A fantastic experience and would definitely go back again

7 mars 2026
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Réponse de Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

Brilliant demo

Booked the demonstration room to listen to the following
Ruark R410
Naim Muso 2
Cambridge one
Had a brilliant demo assisted by Harry who was very professional

30 janvier 2026
Avis spontané
Logo de Richer Sounds - Leeds

Réponse de Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

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