The company does EVERYTHING well. The recruitment procedure seems to constantly attract people who are great communicators, expert in their product knowowledge, generous and patient in the advice the... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Im a long standing customer of RS but now live 50 miles from my nearest store. On a few days break to Liverpool, finalising my choice of a new premium TV, after months of research, i went to the sho... Voir plus
L'entreprise a répondu
I have used Richer Sounds for many, many years. I believe they are the best audio and TV specialists on the high street. My local store in Liverpool has some of the most professional and helpful staff... Voir plus
L'entreprise a répondu
It was a seamless hassle free experience from start to finish. Popped into the shop asked for the tv I wanted paid and left within 10 mins max. Free delivery three days later with great courier commun... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
1-5 Berry Street, L1 9DF, Liverpool, Royaume-Uni
- 0333 900 0030
5,0
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
Absolutely outstanding service
Absolutely outstanding service. The people in the shop listened to what we wanted and advised accordingly. They didn't pressure us to pick the most expensive items (even when I asked what combination they would choose if they were buying it. I asked about the most expensive speakers in the shop and they guided me away from them as they would not be suitable for the room size/style we wanted. It is service like that that builds confidence!
They took time to discuss the music that would be listened to and then select the items that would work well together. An experience that has given me the knowledge that the next piece of audio/visual equipment we go for will also come from Richer Sounds. Can't recommend the service highly enough.
26 septembre 2026
Réponse de Richer Sounds - Liverpool
Thank you for your 5 star review!
Excellent personal service and advice
Excellent personal service and advice - next day delivery.
23 septembre 2026
Réponse de Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Went in for a replacement stylus
Went in for a replacement stylus, which they had in stock, but was actually looking for an upgrade, which they said would be in by Tuesday. After checking online, I was told I could have one delivered the following day at no cost. Very happy.
25 septembre 2026
Réponse de Richer Sounds - Liverpool
Thank you for your wonderful feedback
Fantastic and very personal service.
Fantastic and very personal service.
I chose to collect my purchase from the Liverpool store where the service was superb.
Friendly helpful & professional service, second to none.
I highly recommend Richer Sounds, especially the Liverpool store.
24 septembre 2026
Réponse de Richer Sounds - Liverpool
Thank you for your 5 star review!
Salesman helpful
Salesman helpful, but said the Cambridge amp didnt come with a remote, which I find useful as I am disabled and largely sofabound. Imagine my delight when I found the remote in the box!
23 septembre 2026
Réponse de Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
Great speakers and service
After being very disappointed by Dali Kupid speakers, swapped them for Wharfedale Diamond 12.1i's on recommendation of Justin at RS Liverpool he sorted everything out for me seamlessly, got the new speakers delivered next day and Wow! Can't imagine better anywhere near the price - great speakers and great service
23 septembre 2026
Réponse de Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
MP3 Player
Friendly, professional and great knowledge. The way they advised me, made it easy to choose the best product for my needs.
22 septembre 2026
Réponse de Richer Sounds - Liverpool
Thank you for your wonderful feedback
I have already sent an email to…customer services
I have already sent an email to customer service praising the excellent service that I received fro the staff at the Liverpool Berry Street store. A refreshing old school experience in today’s awful UK shopping experience.
21 septembre 2026
Réponse de Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
As good as it gets.
Needed a new TV (I had just bought some speaker stands of them but asked for advice on which TV to buy). The one that they recommended is fabulous. I've been buying my Hi Fi from them for years and also my last couple of televisions from Richer Sounds because they know their business really well, offer great advice and assistance, prices are good and the after care is superb. Simply the top as far as I'm concerned.
21 septembre 2026
Réponse de Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
My life is richer for shopping at richer sounds se was the price
First of course was the price, then the cover then the efficiency of the service an professionalism of the staff , I have always shopped at Richer sounds for years now ,and have always considered them as one of the best if not thee best in Liverpool
20 septembre 2026
Réponse de Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
As always, great service
As always, just friendly, knowledgeable and professional staff. This is becoming rare in most shops. Always a pleasure to shop here.
19 septembre 2026
Réponse de Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very understandings with a return I had…
Very understanding with a return I had to make. All done without any fuss.
18 septembre 2026
Réponse de Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
Incomparable service with a smile.
The service at Richer Sounds has always been head and shoulders above that of other retailers. Having recently bought quite a humble television which we failed to set up, we've had two visits from Stuart who showed great patience and approachability in the face of our incompetence and launched us successfully into the world of digital TV.
24 septembre 2026
Avis spontané
Réponse de Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Liverpool store 5*
Ordered TV for click and collect from Liverpool store. Got a phone call shortly afterwards to confirm it was ready. Really helpful, carried the TV to the car for me - typical Richer Sounds customer service!
16 septembre 2026
Réponse de Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
Richer Sounds is great!
Great products! Great customer service! I highly recommend Richer Sounds!!!
15 septembre 2026
Réponse de Richer Sounds - Liverpool
Thank you for your wonderful feedback
Got a brilliant price on new LG C6 OLEG…
Got a brilliant price on new LG C6 OLEG tv.
Quick delivery .
Great tv
Thanks
12 septembre 2026
Réponse de Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
This is the third item that I've bought…
This is the third item that I've bought from Richer Sounds and I'm delighted as usual. Great prices, great service and quality products, no doubt they'll be seeing me again.
14 septembre 2026
Réponse de Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent customer service
Arrived earlier than expected, quality product and excellent customer service experience when looking to purchase
13 septembre 2026
Réponse de Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Réponse de Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.