Member of staff who I dealt with in buying my new LG television was only concerned that I had chosen the correct tv for myself. Was very patient with my lack of IT Skills too. Delivery was exactly wh... Voir plus
L'entreprise a répondu
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Can't fault the service or the whole experience, from initial email back n forth to final delivery and set up. Having done a lot of research beforehand, I was pretty solid with what I wanted, and it e... Voir plus
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Excellent service from Kelvin, sound advice gave me honest opinion of what I was looking for. Very happy with choice of desktop speakers purchased. Delivery next day very prompt.
L'entreprise a répondu
WOW WOW a huge thankyou to Diego Justin & Stuart at the Liverpool branch of Richer sounds.been a customer of theirs for well over 40 years.hifi comes & goes some staff come & go but what stays is th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
1-5 Berry Street, L1 9DF, Liverpool, Royaume-Uni
- 0333 900 0030
4,9
Excellent
3 k avis
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Painless transaction
Item wasn't in store when I checked. The staff member ordered it for next day delivery, no problem. Perfect.
14 mai 2026
Réponse de Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service
Staff excellent & knowledgeable
Extensive range of tvs & accessories.
Stuart was very quick answering my emails & gave lots of useful information.Also helpful in store with my purchase.
Pleased with my new tv for the kitchen
18 juillet 2026
Réponse de Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Réponse de Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
THE BEST
WOW WOW a huge thankyou to Diego Justin & Stuart at the Liverpool branch of Richer sounds.been a customer of theirs for well over 40 years.hifi comes & goes some staff come & go but what stays is the integrity,helpfulness & knowledge of the staff at Richer Sounds Liverpool.had a problem with a piece of hifi bought from them & was worried sick about it all.enter Diego cool & collected over the phone immediately arranged a replacement & even though he would be on his day off liased with his staff to organise everything.without going in to too much detail everything went extremely well with no drama.where else would you get this ?
THANKYOU ALL AT LIVERPOOL RICHER SOUNDS.
5 STAR
4 août 2026
Avis spontané
Réponse de Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great team..
Great team... Great service. We will use them again in the future, no hesitation.
30 juin 2026
Réponse de Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Visited the Liverpool store
Visited the Liverpool store, received excellent information regarding the item, also delivered the next day, superb customer service.
22 juillet 2026
Réponse de Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great advice about Hisense 55" TV
Great advice about Hisense 55" TV, and arranged immediate home delivery.
23 juillet 2026
Réponse de Richer Sounds - Liverpool
Thank you for your 5 star review!
Justin was very knowledgeable and…
Justin was very knowledgeable and professional throught out my whole ri her experience
26 juillet 2026
Réponse de Richer Sounds - Liverpool
Thank you for your wonderful feedback
Top Quality products and service.
Friendly and knowledgeable staff. Excellent products and good after sales service. I have been using the company for many, many years and wouldn’t go anywhere else for television or audio products. Highly recommended.
29 novembre 2025
Réponse de Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
We had be looking online for…
We had be looking online for recommendations for a starter audio turntable & speakers for our 13 Yr young granddaughter. I had previously bought Triangle speakers for my hifi system from Richer Sounds after receiving excellent advice so we gave them a call for advice on a starter unit.
Following the advice we visited Richer Sounds to discuss our requirements & were shown an Audio Technica that came highly recommended as a starter unit along with Edifier speakers - both of which we purchased.
The staff were as usual, very helpful & of course knowledgeable which made it easy for us to decide, we left with the kit, happy.
24 juillet 2026
Réponse de Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Really helpful and knowledgeable staff…
Really helpful and knowledgeable staff who didn't mind me answering my novice questions. Will definitely be back at some point for a speaker upgrade for my new turntable.
24 juillet 2026
Réponse de Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent Customer Service
The phone was answered quickly by Justin. Very pleasant and Helpful. Query was answered quickly and professionally. Richer Sounds are my 'go-to' retailer. All the staff are focused on excellent customer service and they take ownership of the call, never passing you onto someone else. Thank you for your customer care.
23 juillet 2026
Réponse de Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service
Excellent service.
Home delivery very straightforward.
Very pleased.
21 juillet 2026
Réponse de Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service
Excellent service, went into the store looking for 24 inch tv for summer house. Was served by Stuart, who couldn’t have been more helpful. They didn’t have the tv in stock, so I arranged to pick it up from the store.
Next day received a phone call saying it was in,
But when I got home and took it out of the box, I realised I should have gotten a 32. So rang up and spoke to the store manager Diego, explained what had happened, was told to bring it back and pick another bigger tv.
The staff couldn’t have been more helpful. Brilliant experience all round.
19 juillet 2026
Réponse de Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
Diego the manager was really…
Diego the manager was really informative and helped us make the best choice for our needs . We didn’t feel at all pressured to buy and he gave us a good deal . The items we wanted were in stock and he helped us to put in the car . Diego said if we needed any help at all to just ring the shop and I feel he genuinely meant this .
19 juillet 2026
Réponse de Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Platinum Service
Diego was fantastic. Listened intently and arrived at a solution that suited my needs to a tee. Top points.
17 juillet 2026
Réponse de Richer Sounds - Liverpool
Thank you for your 5 star review!
Friendly approachable staff
17 juillet 2026
Réponse de Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Great helpful staff when I needed to…
Great helpful staff when I needed to change the order that had been delivered as I had chosen the wrong colour for the item - easy exchange and friendly help
17 juillet 2026
Réponse de Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Not arrived!
17 juillet 2026
Réponse de Richer Sounds - Liverpool
I was truly concerned to read your comments and have since investigated with the store what has happened with your click and collect order.
The item was available for collection at the store the very next day following your order, as promised in the delivery information we send customers, however the store team didn't call you to let you know which admittedly they should have. I have since spoken to the store manager, who I understand has called you directly to resolve, and he has promised to do better next time. I've arranged to improve the systems they use to notify customers also.
In the meantime, I have left you a voice mail with my details on so if you would like to discuss things further please do get in touch..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Good helpful staff
Service was good, very friendly and knowledgeable. I didn’t feel under any pressure to buy even after me asking a load of questions. Would shop there again
21 juin 2026
Réponse de Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
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