Good knowledgable staff who give good service. Unfortunately, this time, delivery was not as it should be. First delivery was aborted because of motorway problem but we were not informed until I rang... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I won't go in to the details but my mother had a query about a HiFi Item she bought and received through the mail from Richer Sounds. She phoned up the Liverpool shop as that's her closest shop and... Voir plus
L'entreprise a répondu
Member of staff who I dealt with in buying my new LG television was only concerned that I had chosen the correct tv for myself. Was very patient with my lack of IT Skills too. Delivery was exactly wh... Voir plus
L'entreprise a répondu
Can't fault the service or the whole experience, from initial email back n forth to final delivery and set up. Having done a lot of research beforehand, I was pretty solid with what I wanted, and it e... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
1-5 Berry Street, L1 9DF, Liverpool, Royaume-Uni
- 0333 900 0030
4,9
Excellent
3 k avis
Demande des avis aux clients
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Great knowledge
The service offered is always exceptional with levels of product knowledge beyond the normal. My only negative point is the lack of stock held at stores
6 juin 2026
Réponse de Richer Sounds - Liverpool
Thanks for taking the time to leave us your review and for the positive feedback about the team, which is always great to read.
I’m sorry we didn’t have everything available in-store on this occasion however, providing we do have stock in our warehouse we can always have deliveries to any branch or direct to customers door the very next day, but I appreciate if you wanted to take away that day this would be frustrating for you.
Thanks again for the feedback.
The Richer Sounds team
I wanted a new t v founder one that I…
I wanted a new t v founder one that I liked rang up staff were fantastic service was exceptional and delivery was on time. Cannot complain about anything as riches. Sounds, as you as usual, has done a fantastic job. Thank you.
6 juin 2026
Réponse de Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
The staff are beyond good
The staff are beyond good. You should be very proud of them and use them as the bar to set, top draw!
5 juin 2026
Réponse de Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The usual friendly advice and an…
The usual friendly advice and an excellent buy - what I've always experienced from Richer Sounds Liverpool.
5 juin 2026
Réponse de Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Friendly welcome and the advice I got…
Friendly welcome and the advice I got was spot on. Will definitely go again
3 juin 2026
Réponse de Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
Réponse de Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent customer service
Excellent customer service and Diego store manager Liverpool gave me great advice on my new purchase AudioLab 7000 CDT player.
2 juin 2026
Réponse de Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Top marks to RicherSounds!
What a wonderful refreshing experience it was to go into Richersounds Liverpool. A special mention to Justin who helped me and my father in law 20years previously to choose an amplifier. He was still there as helpful as ever. Good to see a company that looks after its staff. It was Stuart (Chris ) who helped me decide on a new television, not pushy but relaxed, informative and friendly. Just what you need when buying an expensive item ( best price in Liverpool, including John Lewis, who couldn’t price match because Richersounds had a promo code offer, very strange ). Very happy with my purchase and the delivery team ( on time and courtesy ). Well done Liverpool Richersounds!! Nice clean shop too!!
6 juin 2026
Avis spontané
Réponse de Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Marvellous staff highly recommend
The guy in the shop could not of been more helpful if he tried we told him what we would like and there it was although he did give us some alternatives but we like the first option even went through how to set it up at home. The process was seamless even delivered it a day early which was lucky someone was home to take it in. But all setup now and sounds wonderful would highly recommended shopping there
30 mai 2026
Réponse de Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
Excellent service at Richer Sounds, Liverpool
Richer Sounds, Liverpool were extremely helpful, not only offering a £50 reduction on their listed/online price - but also including a free 5.1.1 sound system!
The member of staff who I spoke with also carried the huge box out to my car.
Five star service!
Many thanks.
31 mai 2026
Réponse de Richer Sounds - Liverpool
Thank you for your wonderful feedback
Staff were helpful and informative and…
Staff were helpful and informative and i was able to get the audio equipment within my budget. The only problem I had was some confusion over the delivery date and a missing speaker cable which was rectified with a phone call and an apology. All in all it was a good experience and good customer service.
29 mai 2026
Réponse de Richer Sounds - Liverpool
Thanks for leaving us your feedback. I’m really pleased the team were helpful and you found the right equipment. I’m sorry for the confusion over delivery and the missing cable, but glad that the matter was swiftly resolved to your overall satisfaction.
Of course should you need any further help please do get in touch..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Amazing Sound
Amazing, great help, product knowledge great price. No pressure sell lots of time and great customer service answered questions about other products of future interest.
Excellent product perfect for my needs.
1 mai 2026
Réponse de Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
Excellent service and advice from your…
Excellent service and advice from your in store assistant Stuart in the Liverpool branch, he recommended a pair of ‘nothing’over ear Bluetooth head phones as we had issues with other makes being bought online, so far very happy with the purchase.
27 mai 2026
Réponse de Richer Sounds - Liverpool
Thank you for your 5 star review!
Great service and presentation off the…
Great service and presentation off the turntable that I went in for, very pleased with the product.
25 mai 2026
Réponse de Richer Sounds - Liverpool
Thank you for your wonderful feedback
I bought some great headphones
I bought some great headphones. The staff are so knowledgeable. I was allowed to test them in their fabulous private room, which is a stunning setting, low mood lights and totally sound proof. Great service, I wouldn't go anywhere else for my audio devices.
21 mai 2026
Réponse de Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Fantastic service as always
Purchase some speakers from Liverpool branch. Diego price matched a price that included employee benefits from my workplace which I really appreciated. Never had a bad experience with Richer Sounds Liverpool!
21 mai 2026
Réponse de Richer Sounds - Liverpool
Thank you for your 5 star review!
Great advice and service in store
Great advice and service in store. Fast availability of product.
21 mai 2026
Réponse de Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
Great service
Great service, professional, helpful and didn't try to upsell to something I didn't need - so value for money.
All in all a great experience.
16 mai 2026
Réponse de Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
Unfathomable connection troubles!!
Walked into the shop in Liverpool,and was greeted by Stuart.Had an HDMI connection
issue.After much scratching of heads the problem was diagnosed.Ultimately
a resolution was found.Feel i have dropped lucky finding the right person for said problem.As a result I placed an order for a Samsung Oled tv.Thanks again Stuart.
26 mai 2026
Avis spontané
Réponse de Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service
Staff went above and behind very knowledgeable the managers attitude is excellent in the Liverpool shop totally recommend them
Thank you
9 mai 2026
Avis spontané
Réponse de Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
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