The company does EVERYTHING well. The recruitment procedure seems to constantly attract people who are great communicators, expert in their product knowowledge, generous and patient in the advice the... Voir plus
L'entreprise a répondu
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Im a long standing customer of RS but now live 50 miles from my nearest store. On a few days break to Liverpool, finalising my choice of a new premium TV, after months of research, i went to the sho... Voir plus
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Greater in store by very knowledgeable/ helpful assistant manager David. He made several suggestions in various price brackets and placed my order for delivery the following day. AV receiver and subwo... Voir plus
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I have used Richer Sounds for many, many years. I believe they are the best audio and TV specialists on the high street. My local store in Liverpool has some of the most professional and helpful staff... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
1-5 Berry Street, L1 9DF, Liverpool, Royaume-Uni
- 0333 900 0030
5,0
Excellent
3 k avis
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Réponse de Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
A charming young man went to great…
A charming young man went to great trouble to secure me the very last RC for my old OPPO Blu-Ray, I had been looking at one on Ebay for £300 and he got me a new one for £25! I can't use my player without the RC as it is on a very low unit and I am disabled so getting down on my knees simply isn't an option. I have recently had an appalling experience with John Lewis and Miele which left me without a fridge, or my £1400, for over 7 months. They treated me with complete contempt playing pass the parcel with the blame, so I REALLY do know what good customer service looks like, and I got it at Richer Sounds!
18 juin 2026
Réponse de Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Réponse de Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The service was fantastic
The service was fantastic. Delivery driver was very pleasant and prompt. The 6 year guarantee is a game changer!
I couldn't recommend Richer Sounds any more.
16 juin 2026
Réponse de Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Had to wait a little while before I was…
Had to wait a little while before I was seen to, other than that, a very helpful member of staff saw to my needs.
17 juin 2026
Réponse de Richer Sounds - Liverpool
Thanks for taking the time to leave your review. I’m sorry to hear there was a wait before you were seen, although I’m pleased the service you received once engaged was helpful.
We’ll share this feedback with the store to review how we’re managing busy periods and
if there’s anything further you’d like to add, please feel free to get in touch via the address below...
seniorcomplaintsteam@richersounds.com
Many thanks
The Customer Experience Team
Excellent service as usual
13 juin 2026
Réponse de Richer Sounds - Liverpool
Thank you for your 5 star review!
Great experience with Richer Sounds Liverpool
Rang up checked TV was in stock, drove over parked at the side of the store went in paid for the item, helped to the car with it, and job done.
Great value best price around and free sound bar arrived next day as it wasn’t in stock. Great customer service and 6 year warranty to boot what’s not to love about Richer Sounds
15 juin 2026
Réponse de Richer Sounds - Liverpool
Thank you for your wonderful feedback
Great Service as Usual
Spoke to David and explained what we were looking for, helped us choose the right TV for our refurbished kitchen. Probably the 5th TV we have had from Richer Sounds. Only disappointment was their delivery partner who to be honest has been very hard work!!
2 juin 2026
Réponse de Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I have shopped at Liverpool several…
I have shopped at Liverpool several times and have always received helpful and knowledgeable advise, excellent service. Well done
13 juin 2026
Réponse de Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Friendly helpful and knowledgeable…
Friendly helpful and knowledgeable staff. In particular Stuart who helped me through the various alternatives
8 juin 2026
Réponse de Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
Quick efficient service at a good price…
Quick efficient service at a good price TV was ordered at 4.40 on Tuesday and it was installed by 2pm on Wednesday
9 juin 2026
Réponse de Richer Sounds - Liverpool
Thank you for your wonderful feedback
The advisor who served us was great
The advisor who served us was great. He let us browse and didn't pressure us. We left the shop and came back later and asked to buy some speakers but he advised us to buy something else which turned out to be perfect for us. Customer service at it's best!
8 juin 2026
Réponse de Richer Sounds - Liverpool
Thank you for your 5 star review!
The staff's in Liverpool branch are…
The staff's in Liverpool branch are very helpful and knowledgeable about the product they are selling. Transaction went well and has been delivered at the said scheduled time.
8 juin 2026
Réponse de Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
Great staff at Richer Sounds.
Big thanks to all the staff at Richer Sounds in Liverpool. They all know there stuff. Great price plus 6 years warranty.
Shout out to Justin. Thanks mate. We'll be back to finish off the sonos system.
30 mai 2026
Réponse de Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Réponse de Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
Great knowledge
The service offered is always exceptional with levels of product knowledge beyond the normal. My only negative point is the lack of stock held at stores
6 juin 2026
Réponse de Richer Sounds - Liverpool
Thanks for taking the time to leave us your review and for the positive feedback about the team, which is always great to read.
I’m sorry we didn’t have everything available in-store on this occasion however, providing we do have stock in our warehouse we can always have deliveries to any branch or direct to customers door the very next day, but I appreciate if you wanted to take away that day this would be frustrating for you.
Thanks again for the feedback.
The Richer Sounds team
I wanted a new t v founder one that I…
I wanted a new t v founder one that I liked rang up staff were fantastic service was exceptional and delivery was on time. Cannot complain about anything as riches. Sounds, as you as usual, has done a fantastic job. Thank you.
6 juin 2026
Réponse de Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
The staff are beyond good
The staff are beyond good. You should be very proud of them and use them as the bar to set, top draw!
5 juin 2026
Réponse de Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Friendly welcome and the advice I got…
Friendly welcome and the advice I got was spot on. Will definitely go again
3 juin 2026
Réponse de Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
Réponse de Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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