Richer Sounds - Norwich Avis 

2 110
•
TrustScore 5 sur 5

4,9

21 St Giles Street, NR2 1JL Norwich, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Absolute top-tier customer service from start to finish! I visited the Norwich store (21 St Giles Street) while putting together my audio setup (Mission 778X and DALI SONIK 5), and the team was incr... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great service from the Norwich branch when purchasing a LG G6 tv & LG soundbar deal. Matt was very friendly & very knowledgeable answering all my questions. Made a lovely change to find a shop li... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I've been a Richer Sounds customer for many many years. The price level is very competitive and the service straightforward and always honest. For this purchase we used a click and collect at the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My experience with Richer Sounds, Norwich was all I expected. I had previously dealt with your branch in Southampton and had wonderful service, so I knew I was in good hands when I wanted to purchase... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. aussi dans
  3. Magasin d'électronique
  4. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(2 110)

24 562 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Good customer service

Good customer service, prompt, efficient and courteous.

13 juillet 2026
Logo de Richer Sounds - Norwich

Réponse de Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

Good price and great instore service

Good price and great instore service. Hoping our new TV will last (almost ) as long as its predecessor. Hopefully the included six year warranty will never be needed.

12 juillet 2026
Logo de Richer Sounds - Norwich

Réponse de Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

So good to be dealing with a Coop!

So good to be dealing with what is in effect a coop. Always first in my buying thoughts!

13 juillet 2026
Logo de Richer Sounds - Norwich

Réponse de Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Value for money

Value for money. very pleased with my purchase of a fosi audio ZP3.

13 juillet 2026
Logo de Richer Sounds - Norwich

Réponse de Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Great company

Great service from start to finish, would definitely recommend, staff friendly and very helpful

11 juillet 2026
Logo de Richer Sounds - Norwich

Réponse de Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

arrived and within ten minutes my…

arrived and within ten minutes my Cambridge Audio exn was ordered and arrive the very next day, as usual staff were very friendly helpful and knowledgeable all in all great experience

9 juillet 2026
Logo de Richer Sounds - Norwich

Réponse de Richer Sounds - Norwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

I have been purchasing hifi products…

I have been purchasing hifi products from Richer Sounds since Julian opened the first store at London Bridge and have always been a satisfied customer. In recent years, I have found the staff at the Norwich branch to be very helpful and knowledgeable.

9 juillet 2026
Logo de Richer Sounds - Norwich

Réponse de Richer Sounds - Norwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 4 sur 5 étoiles

Poor sales?

Poor sales?

5 juillet 2026
Logo de Richer Sounds - Norwich

Réponse de Richer Sounds - Norwich

Thank you for leaving us a review, I understand from speaking to the branch manager that they have since been in touch to discuss what went wrong during your experience. Of course should you need any further help please do get in touch via..

seniorcomplaintsteam@richersounds.com

The Customer Experience team

Noté 4 sur 5 étoiles

Very helpful on the phone and always…

Very helpful on the phone and always good on price.

4 juillet 2026
Logo de Richer Sounds - Norwich

Réponse de Richer Sounds - Norwich

Thank you for your kind comments, we look forwarding to seeing you again and hopefully next time attaining a full five star rating!

The Customer Experience team

Noté 5 sur 5 étoiles

Tv and mount in stock

Tv and mount in stock, matched John Lewis price and beat them with 6 year warranty.

3 juillet 2026
Logo de Richer Sounds - Norwich

Réponse de Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Brilliant (even after a hiccup)

When deliveries started to awry I was beginning to be concerned, but the lengths that the Norwich team went to in resolving the issue were impressive. Good communication and made sure I left with a smile.

3 juillet 2026
Logo de Richer Sounds - Norwich

Réponse de Richer Sounds - Norwich

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

Seb made the effort to what i wanted…

Seb made the effort to what i wanted like it was his own place and gave me a lot of options to what I was looking for and wasn't pushing me to get things that wouldn't work for me and was really helpful and productive with me asking questions when he suggested things that I wanted more info on I got the best stuff that I needed and wanted from him would recommend talking to him when it comes to systems

30 juin 2026
Logo de Richer Sounds - Norwich

Réponse de Richer Sounds - Norwich

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

Practical advice

Practical advice, good price and promt delivery

30 juin 2026
Logo de Richer Sounds - Norwich

Réponse de Richer Sounds - Norwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

The staff were helpful and friendly …

The staff were helpful and friendly Made a comment about my Richer Sounds customer number as never seen one so low. Explained I used to use the London Bridge store back in the 70's

30 juin 2026
Logo de Richer Sounds - Norwich

Réponse de Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

WiiM pro streamer

Needed to replace a basic streamer for realistically just for streaming radio from my iPad. The advice was as usual helpful on all options. As I already purchased a EVO 150 SE the advice was practical on what I needed nothing more nothing less price etc.
So great stuff Richer sound .top notch stuff.

27 juin 2026
Logo de Richer Sounds - Norwich

Réponse de Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

staff were knowledgeable and helpful

staff were knowledgeable and helpful

they sell quality goods rather than the cheap Chinese cr*p we're inundated with on other, larger retail outlets with jungle-sounding names

would recommend and visit again

22 mai 2026
Logo de Richer Sounds - Norwich

Réponse de Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Tony arrived ahead of time was quick to…

Tony arrived ahead of time was quick to diagnose the problem and rectify an out of balance system with issues. Problems sorted efficiently and with a new set up easy to manage

17 juin 2026
Logo de Richer Sounds - Norwich

Réponse de Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Very helpful

Very helpful, understanding and knowledgeable, no hard sell at all.
We left with more than we came in for!
No1 destination.

13 juin 2026
Logo de Richer Sounds - Norwich

Réponse de Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

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