Went into Preston branch looking for a specific TV. Matt was very helpful but not pushy, he had all the info we asked about and demonstrated the TV for us, so much so that we bought it ! Everything re... Voir plus
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Lisez les avis des autres
Pleasant. Staff , very helpful , easy to deal with , sorted everything i needed out quickly , i received the goods a lot quicker than i expected , delivery was trouble free , couldn't have gone any b... Voir plus
L'entreprise a répondu
Friendly and very knowledgeable service. I did my research before buying a TV. I went to the shop to buy a specific LG model but left with a better specification LG tv at a better price - delighted.... Voir plus
L'entreprise a répondu
The chaos in Preston where outstanding helping me select a system for home and we went for a Sonos soundbar Arc, sub and two surround speakers. Very impressed with the advice and the products. Thanks... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
10 Church Street, PR1 3BQ, Preston, Royaume-Uni
- 0333 900 0080
4,9
Excellent
3 k avis
Demande des avis aux clients
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Having trouble with my hi fi system…
Having trouble with my hi fi system that I couldn’t resolve Howie branch manager at Preston came over and sorted out also making improve ments to it this is the reason I only shop at Richer sounds for anything hi fi always so on the ball and helpful
19 mars 2026
Avis spontané
Réponse de Richer Sounds - Preston
Thanks for your feedback, great to read you were happy with our service.
Great service by knowledgeable staff.
Immensely helpful suggestions for a replacement for my cd player, even giving a contact who might be able to repair the old machine.This was not possible so I purchased a Cyrus 40 which I am running in. Thanks to the staff for getting my music back!! And at a good price.
11 mars 2026
Réponse de Richer Sounds - Preston
Thank you for your 5 star review!
Superb customer service
Friendly knowledgeable staff, with no pressure selling. Happy to demonstrate various systems. Relaxed experience. Even changed my order for me when I changed my mind on speaker colour the next day
11 mars 2026
Réponse de Richer Sounds - Preston
Thanks for your 5 star review, we look forward to seeing you again next time
There was an issue with the product…
There was an issue with the product purchased and they went out of their way to put things right.
It was much appreciated.
Also provided me with details of an excellent installer
10 mars 2026
Réponse de Richer Sounds - Preston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service and technical support
7 mars 2026
Réponse de Richer Sounds - Preston
Thanks for your kind review, we look forward to your next visit.
Great Experience
Good communication, delivered the Tv's to branch the next day for pick up. Guys in the Preston store helped carry out the TV's and were good natured and pleasant. Just an overall good experience. Would recommend 5 star
9 mars 2026
Réponse de Richer Sounds - Preston
Thanks for your 5 star review, we look forward to seeing you again next time
Every visit to Richer Sounds is a…
Every visit to Richer Sounds is a pleasure!
The staff are incredibly knowledgable and helpful and genuinely want the best for the customer even if that means recommending a lower price option. I have alway used Richer Sounds for my hi-fi ant TV purchases since the early 1990's and will continue to do so! Keep up the excellent work Julian and team!!!!!
8 mars 2026
Réponse de Richer Sounds - Preston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Helpful and efficient as always👍😁
4 mars 2026
Réponse de Richer Sounds - Preston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very approachable and highly…
Very approachable and highly knowledgeable. I would have no hesitation in buying from Richer Sounds again. After sales service second to none.
6 mars 2026
Réponse de Richer Sounds - Preston
Thanks for your feedback, great to read you were happy with our service.
Excellent customer service and knowledge
Great customer service and support, knowledgeable and goes the extra mile, thank you
6 mars 2026
Réponse de Richer Sounds - Preston
Thanks for your feedback, great to read you were happy with our service.
Réponse de Richer Sounds - Preston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great experience
Discount available on tele. 6 warranty. What’s not to like! Will definitely order again.
3 mars 2026
Réponse de Richer Sounds - Preston
Thanks for your great feedback and for supporting local business.
Friendly professional and not trying to…
Friendly professional and not trying to push me for a sale would always recommend you
3 mars 2026
Réponse de Richer Sounds - Preston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service and advice from the team…
Great service and advice from the team in Preston, delighted with my new mini led TV
28 février 2026
Réponse de Richer Sounds - Preston
Thank you for your 5 star review, it’s lovely to read your comments.
A fantastic experience from start to finish
A fantastic experience from start to finish, what a great company to shop with, the staff are a real pleasure to deal with, very knowledgable and seemed genuinely interested in what I was looking for.
1 mars 2026
Réponse de Richer Sounds - Preston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Good price excellent support
The product is great, and the price was right. I had a small issue with delivery, but this was resolved superbly by Richer Sounds support, who couldn't have been more helpful. The reason you should shop with Richer Sounds rather than other online mega-retailers. Thank you, see you again.
23 février 2026
Réponse de Richer Sounds - Preston
Thank you for your review, although huge apologies about the delivery issues of course. The delivery was arranged for the Saturday following, the colleague selecting a premium service completely free of charge, however due an admin error right at the end of the process, despatch was only successful on the Monday.
I've spoken to the colleague who completely held his hands up to the honest mistake and wanted me to apologise to you publicly here. Hopefully you can see that such human errors, albeit inevitable, are rare, and I'm sorry we let you down.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Service
Richer Sounds
Excellent service
Excellent service, friendly and knowledgeable staff and great value product.
27 février 2026
Réponse de Richer Sounds - Preston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Soundbar purchase
Very well treated by your staff.
Talked me through everything before I purchased a soundbar.
Listened to my reasons for needing one.
Very happy with the overall experience.
Big thanks.
27 février 2026
Réponse de Richer Sounds - Preston
Thanks for your feedback, great to read you were happy with our service.
Richer Sounds are my “Go To” retailer…
Richer Sounds are my “Go To” retailer for quality hi-fi components. In truth, I often check products and prices with other retailers but, I’ve found Richer Sounds are rarely beaten. The VIP club membership is a real bonus, often providing great discounts on super quality products which I always research first with What Hi-Fi etc to get the best reviews before buying. Staff are always friendly and responsive to questions and the pick up or delivery service are always excellent. I just wish Richer Sounds would expand into Spain as choice is limited there and like for like products are always much more expensive. Several times I’ve bought equipment from Richer Sounds in the UK and taken it to Spain. So come on guys…a massive expat community is waiting !! Keep up the excellent pricing, product choice and service.
26 février 2026
Réponse de Richer Sounds - Preston
Thank you for your 5 star review!
Richer sounds. Why go anywhere else???????
The staff know what they are talking about and what I needed. I have always been very happy to shop here and I hope i will continue to do so for many years to come
26 février 2026
Réponse de Richer Sounds - Preston
Thank you for your wonderful feedback
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