Richer Sounds - Prestwich Avis 

2 198
•
TrustScore 5 sur 5

4,9

415-419 Bury New Road, M25 1AA Prestwich, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Ive had my sub repaired under warranty at the Prestwich store, richer sounds. I had the pleasure of dealing with the manager Sam. Excellent 5 star customer service from initial contact to the authori... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I visited the Prestwich branch due to a fault with my subwoofer. I was mere weeks away from the extended warranty expiring and my poor sub was just clicking and making all sorts of noises. When... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I like dealing with Richer Sounds because they've got staff that actually understand the products they are selling and know what they are talking about - This is now rare in the high street.

L'entreprise a répondu

Noté 5 sur 5 étoiles

I explained via a phone call that due to mobility issues that I was unable to go to the shop to audition some new speakers. I had narrowed down my selection and asked Noah for his opinion on my first... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. aussi dans
  3. Magasin d'électronique
  4. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

  • 415-419 Bury New Road, M25 1AA, Prestwich, Royaume-Uni

  • 0333 900 0042

4,9

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(2 198)

24 662 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Pleasant instore experience, thanks Noah

I bought a soundbar with rear speakers whilst instore and it was a really pleasant experience. Noah was a very relaxed and helpful guy and after a brief chat helped me find the right product. It's now installed and sounds incredible.

2 mars 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Dave P

The staff in the shop 100% helpful, and couldn't do enough.

28 février 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Upping original the three stars to five after further contact with my local store.

I wrote an original review giving three stars, I am amending that as since I have a number of phone conversations with representatives of RS and they have been absolutely fantastic in resolving the the problems. Thank you to them all for getting things sorted. It's very much appreciated.

6 mars 2026
Avis spontané
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Réponse de Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

Excellent service every time

Excellent service every time. Staff are knowledgeable, friendly and professional without being pushy. Excellent range of products and super quick assured delivery with plenty of communication.

26 février 2026
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Réponse de Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Excellent service👍👍👍👍

Tom was excellent knowledgeable and engaged with my needs and requirements. We then came up with the perfect solution for my needs. After much tweaking I’ve got my system set so it produces beautiful music and impactful movies. IM ONE EXTREMELY HAPPY CUSTOMER 😁 I would recommend Tom and Richersounds every day of the week.

26 février 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Contacted store by phone spoke to Noah…

Contacted store by phone spoke to Noah who gave us the information required so that we could digest the information and decide on whether or not to purchase a tv. Went to the shop the next day spoke to assistant manger who explained in depth the specifications of a Samsung smart tv 43", Returned the next day obtained a price match with John Lewis and also joined the VIP club which gave us further discount. Cant fault the service,and the stock available. Will use again

23 février 2026
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Réponse de Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Excellent service and advice

Excellent service and advice from the Prestwich branch. I was waiting for the arrival of the latest Technics SL1210-Mk7, I didn’t pre-order but called in on spec the day they were due in. Whilst I wasn’t expecting to see one at the shop on the Saturday they ordered me one from the main depot and it arrived Monday.

21 février 2026
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Réponse de Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

Nice down to earth guys who served us

Nice down to earth guys who served us, nothing was to much to ask & our purchases were prompt...

21 février 2026
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Réponse de Richer Sounds - Prestwich

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

Sorry,l don’t do reviews

Sorry,l don’t do reviews

21 février 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

As good as ever

As good as ever! Richer are the only company I can recommend without any hesitation whatsoever. The entire family have been customers for years and they’ve never once let us down.

20 février 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Fantastic help at Prestwich Store

I recently visited the Prestwich store and was helped by a guy called Ellis. He was incredibly helpful and immediately put me at ease after a stressful move had meant either I had a problem with my turntable or amp. Ellis helped me diagnose the problem was the amp and was trying his upmost to help me without me needing to spend anything. In the end it was best to get the amp replaced and Ellis stuck within my budget and got me a great deal on a new amp and am really happy with it. His colleague Dom was also really friendly and cheerful and helped Ellis with finding the right product for me, at no point did i ever feel pressured. I've always purchased from Richer Sounds and this experience proved to me why I always do. I'll be back soon for a CD player and maybe a cassette player

23 février 2026
Avis spontané
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Réponse de Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Two assistants in Richer Sounds…

Two assistants in Richer Sounds Prestwich didn't get names dealt with the younger of the two, nice to go into a store and speak with someone who knows their job. Pleasure to deal with. (The older one seemed a bit grumpy.

16 février 2026
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Réponse de Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Buy from Richer sounds for a richer experience

The people at Richer Sounds are helpful, and highly knowledgeable about audio-vision tech.
They have a very fair returns policy unlike other retailers, and the VIP Club is great with money off.
They even give you a brolly to keep if it's raining. Unfortunatley, it wasn't raining when I visited.

12 février 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

I like to say that richer sounds are…

I like to say that richer sounds are brilliant . I was looking for a turntable in the clearance stock and two turntables stood out at me with my budget and I didn’t know which one to go for but the problem was one was near Manchester and the other was I Chester and I live in between them both . So I rang both shops up and asked questions about both turntables and Chester told me if it was his money then go for for the pro-ject turntable. And he was was right . Thank you to richer sounds.

12 février 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

Excellent service and knowledge

Was after a system and called in. Noha was very good got me sorted with plenty of advice. Will definitely use again and recommend them. Thanks again guys excellent service.

18 février 2026
Avis spontané
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Went looking for a sound bar and woofer…

Went looking for a sound bar and woofer the guy who served me gave me good advice he was’nt pushy new everything about the product I ended up by buying from them, Told me I would receive it in 3 days received it next day, great service would certainly shop there again.

12 février 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Richer Sounds is my 1st choice.

Richer Sounds is my 1st choice when looking for entertainment equipment. Staff are very knowledgeable and take the time to listen to your requirements, advise on which equipment is suitable but only after spending time on finding what equipment is available in Stock.
Specialist delivery company assures you it will be handled with care and delivered in a timely manner well within the delivery window.

11 février 2026
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Réponse de Richer Sounds - Prestwich

Thank you for your 5 star review!

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