Richer Sounds - Prestwich Avis 

2 145
TrustScore 5 sur 5

4,9

415-419 Bury New Road, M25 1AA Prestwich, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Although our enquiry was a fairly simple one it was answered with clarity and honesty even though we ended up with a cheaper product. We described our requirements and the TV is just what we need... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

It seems the norm these days, that companies are focused on selling. Its when there are issues that shows how good or bad customer service is. My LG tv bought from Ellis at Richer Sounds, and less th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We knew which Hifi system we wanted to buy but had a few questions regarding attaching our own speakers. The staff member was very helpful and even showed us on his computer which connector we needed... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. Magasin d'électronique
  3. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

  • 415-419 Bury New Road, M25 1AA, Prestwich, Royaume-Uni

  • 0333 900 0042

4,9

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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4,9

Tous les avis

(2 145)

24 030 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Incredibly helpful staff and purchase…

Incredibly helpful staff and purchase and collection extremely easy.
Thanks again to all, especially Noah.

10 juillet 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Richer Sounds - great experience

The guys at Richer Sounds couldnt have been more helpful when placing the order for the new TV . It was quick , efficient and secure , with the right level of advice . The delivery guys were also spot on with the care and attention when the TV was dropped off and brought into the house . The delivery guy also took the time to explain the best way to unbox the TV and then repackage . This was super usefull as we are not using the TV for 2 months until we have a media wall constructed. Great job everyone and would recommend the Richer Sounds experience to anyone looking to buy a TV and match a fair price. Thank You

1 juillet 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

Great prices and offers & talked to a…

Great prices and offers & talked to a real person who was most helpful.
Item delivered exactly as promised.
Will certainly deal with Richer Sounds again!

5 juillet 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 4 sur 5 étoiles

Ordering was easy

Ordering was easy, however, a tad confusing. I opted for click and collect, got a message saying your parcel is due to be delivered via DPD. I assumed I'd made an error and waited in but no delivery. Then I got a message saying parcel delivered. Transpired it was delivered to tge shop for click and collect BUT tgat wasn't clear on my emails. DPD issue? Other than that, GREAT!

6 juillet 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for the constructive comments and apologies for the confusion caused by the courier notification here. We'll review the way the system for click and collect works and look to improve it.

We really appreciate the time taken to leave us feedback.

The Customer Experience team

Noté 5 sur 5 étoiles

In the shop the sales assistant catered…

In the shop the sales assistant catered for my needs which was to purchase a TV with Freely pre-installed. He went through the available brands and specs and advised me on the best options. Delivery was quick and the delivery guys were patient, friendly and correctly advised me on how to remove the TV from the box minimising any damage.

4 juillet 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Knowledgeable, friendly staff, competitive price

We knew which Hifi system we wanted to buy but had a few questions regarding attaching our own speakers. The staff member was very helpful and even showed us on his computer which connector we needed and where we could buy it. The price was also very competitive. We will definitely go back if we need anything they sell.

2 juillet 2026
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Réponse de Richer Sounds - Prestwich

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

Sam at Prestwich was brilliant and…

Sam at Prestwich was brilliant and couldnt be more helpful

1 juillet 2026
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Réponse de Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Excellent service

Was able to call ahead and reserve the item I wanted - got it at a great price too. Is good to use independent businesses

19 décembre 2025
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Réponse de Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

HELPFUL TEAM

Spent their time and effort giving me guidance. Got an in-store discount as well on some of the products. Put me in touch with a reliable installer.

25 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 4 sur 5 étoiles

I think they sell good quality stuff at…

I think they sell good quality stuff at the shop in Richard’s sounds and the other shops I been on line and I can’t find anyone ne’er me to shop.
Thank for the custom

20 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for taking the time to leave your review, and for your kind feedback on the products. We look forward to seeing you again soon,

Many thanks

The Customer Experience Team

Noté 5 sur 5 étoiles

Excellent *****

19 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Great experience at the Prestwich shop

I have ordered a CD player for click‑and‑collect at the Prestwich store. The item was ready for collection next day. At collection, a shop assistant warned me that a cardboard box package was slightly damaged during the transit but the contents remained unaffected. The box was opened to make sure that everything is fine. Great and fair service. I will definitely consider this shop for further purchases.

19 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Perfect service

Very good service, staff very helpful and knowledgeable

15 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

A great shop with good range of goods…

A great shop with good range of goods and good knowledge from staff. Pity there isn’t a direct phone number just an email and a general number for all the branches

12 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

I decided after considerable…

I decided after considerable deliberation that I would swap the Tangent Ampster 111 for the Arcam, which, although considerably more expensive, would be, following Noah's advice, the same price as my new speakers plus half as much again. Unfortunately, I am currently unable to listen to my new setup, including my new amplifier, due to an ongoing health problem, so it might be a while yet. But I did appreciate Noah's advice.

13 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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