Richer Sounds - Prestwich Avis 

2 198
•
TrustScore 5 sur 5

4,9

415-419 Bury New Road, M25 1AA Prestwich, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Ive had my sub repaired under warranty at the Prestwich store, richer sounds. I had the pleasure of dealing with the manager Sam. Excellent 5 star customer service from initial contact to the authori... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I visited the Prestwich branch due to a fault with my subwoofer. I was mere weeks away from the extended warranty expiring and my poor sub was just clicking and making all sorts of noises. When... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I like dealing with Richer Sounds because they've got staff that actually understand the products they are selling and know what they are talking about - This is now rare in the high street.

L'entreprise a répondu

Noté 5 sur 5 étoiles

I explained via a phone call that due to mobility issues that I was unable to go to the shop to audition some new speakers. I had narrowed down my selection and asked Noah for his opinion on my first... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. aussi dans
  3. Magasin d'électronique
  4. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

  • 415-419 Bury New Road, M25 1AA, Prestwich, Royaume-Uni

  • 0333 900 0042

4,9

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(2 198)

24 562 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service

Was able to call ahead and reserve the item I wanted - got it at a great price too. Is good to use independent businesses

19 décembre 2025
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

HELPFUL TEAM

Spent their time and effort giving me guidance. Got an in-store discount as well on some of the products. Put me in touch with a reliable installer.

25 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 4 sur 5 étoiles

I think they sell good quality stuff at…

I think they sell good quality stuff at the shop in Richard’s sounds and the other shops I been on line and I can’t find anyone ne’er me to shop.
Thank for the custom

20 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for taking the time to leave your review, and for your kind feedback on the products. We look forward to seeing you again soon,

Many thanks

The Customer Experience Team

Noté 5 sur 5 étoiles

Excellent *****

19 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Great experience at the Prestwich shop

I have ordered a CD player for click‑and‑collect at the Prestwich store. The item was ready for collection next day. At collection, a shop assistant warned me that a cardboard box package was slightly damaged during the transit but the contents remained unaffected. The box was opened to make sure that everything is fine. Great and fair service. I will definitely consider this shop for further purchases.

19 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Perfect service

Very good service, staff very helpful and knowledgeable

15 juin 2026
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Réponse de Richer Sounds - Prestwich

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

A great shop with good range of goods…

A great shop with good range of goods and good knowledge from staff. Pity there isn’t a direct phone number just an email and a general number for all the branches

12 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

I decided after considerable…

I decided after considerable deliberation that I would swap the Tangent Ampster 111 for the Arcam, which, although considerably more expensive, would be, following Noah's advice, the same price as my new speakers plus half as much again. Unfortunately, I am currently unable to listen to my new setup, including my new amplifier, due to an ongoing health problem, so it might be a while yet. But I did appreciate Noah's advice.

13 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Great service as always

Great service as always, along with advice, price matched the item I wanted and was in store within 2 days of order, collected and sounds fantastic

13 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Great service

Great service, great recommendation for a turntable. Had an issue when I set it up, called up and they sorted it immediately.

13 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Noté 3 sur 5 étoiles

Pleased to get the items ordered

Pleased to get the items ordered, with a small discount and the delivery was flawless.
Nevertheless, probably sound like a bit of a grump but I was expecting more of an experience with coming into store - I had done my research and it appeared I seemed to know more about the items than the sale staff and a couple of times he gave me incorrect information which I won't go into. It definitely wouldn't stop me ordering from richer sounds but I might just buy online in future or perhaps try another store.

6 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thank you for your feedback following a recent experience at our Prestwich store, although I'm of course sorry that there were some issues there.

I will arrange for our customer service team to get in touch to find out more, so that we can the branch learnt from where they went wrong, and so that we can make things up to you.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

My set top box .

My set top box .. MANHATTAN.. SENT OUT FOR DELIVERY THRU DPD EXCELLENT NEX DAY SUPER SERVICE FROM PRESTWITCH TEAM. 10/10. JIM'E

12 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Superb service

The price and service was excellent as usual. Ellis , was great and very knowledgeable.
6 year warranty

11 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

Received great service from Ellis who…


Received great service from Ellis who discussed what TV I needed and explained various options. Ordering was easy in the store, and delivery of both TV and stand were well within the time frame given. The couriers DPD were very efficient and friendly. Overall a great shopping experience for someone who isn't technically minded!! Can't beat a local store with knowledgeable staff who will take the time to advise you.

9 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Richer Sounds Prestwich

Great customer service, I recently purchased some headphones. I was able to get a good demonstration of the product, which made me know the product was right for me.

8 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Best audio and visual company by miles.

I always use richer sounds for any of my audio or TV needs. The customer service is second to none and all the staff are informed and knowledgeable, willing to take the time to explain answers to any questions that are asked.
The prices are always competitive and quite often cheaper than other retailers.
The delivery of my newest TV was quick and the delivery guys were helpful and respectful.
Overall richer sounds are at the top of their game, and have been for all the years I have been using them.

9 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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