Richer Sounds - Reading Avis 

1 838
•
TrustScore 5 sur 5

4,9

114 Oxford Road, RG1 7NE Reading, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Exellent service in Reading branch. They are very patient and helpful to solve your hifi issues and gives advice if you would ask. Thank you Dan for giving good price for a bravia tv. Will buy in f... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I ordered a Cambridge CD player via the Richer Sounds website. A nicely laid out website and very easy to use when it came to ordering the product. The item arrived promptly and well packaged. Easil... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great products Super helpful staff Pleasurable experience either browsing or buying. The tv, speakers and speaker cables in my home bought from you bring me lots of joy.

L'entreprise a répondu

Noté 5 sur 5 étoiles

I bought a Marantz cd receiver and couldn't connect to the internet on my network. I took it back, tested it and found it was fine. The manager then updated the software for me and I was able to conne... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. aussi dans
  3. Magasin d'électronique
  4. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,9

Tous les avis

(1 838)

24 662 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service at Richer Sounds.

Excellent service at Richer Sounds.

Steve at Richer Sounds was very attentive and quickly identified our needs and budget. As a result, we bought our new 55" OLED LG TV from them and have not looked back since! It has MARVELLOUS picture and sound quality. All thanks to Steve!

7 mars 2026
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Réponse de Richer Sounds - Reading

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

Great advice and service

Steve was helpful on my first prospective first visit - providing expert advice about how I might add on to the equipment I already own; and the second when I returned to buy. Great service.

7 mars 2026
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Réponse de Richer Sounds - Reading

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

A Philips TV update went wrong and…

A Philips TV update went wrong and bricked it. The five year warranty paid out, so why would I buy from anywhere else? Richer Sounds is brilliant.

22 mai 2025
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Réponse de Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Dan from the Oxford Road store has been…

Dan from the Oxford Road store has been a great help for me every time I have been in contact.

After asking questions outside of store hours, I was called within the hour of opening the next day 2 out of 2 times. Helped me source and deliver stock from another store to my address and gave fantastic and preemptive advice. Awesome stuff!

5 mars 2026
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Réponse de Richer Sounds - Reading

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

Simple order process and friendly service

Simple order process, friendly staff.
Ordered standard delivery and it came next day!

4 mars 2026
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Réponse de Richer Sounds - Reading

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Great experience and very happy customer

It was a great experience from start to finish. Luke, the Shop Assistant Trainee, has been very helpful in helping with the products within my budget.
I will shop at Richersounds again if needed.

2 mars 2026
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Réponse de Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Getting exactly what I wanted... Thank you!

Clear understanding of what I was looking for in terms of sound, environment and connectivity for a speaker and streaming system. Great to have the enclosed demo experience which helped us fully understand the range of speakers we were initially interested in. And we felt we made our own choices with great consistent advice on any topic or any question. Really commend Matt and James for their patience and professionalism. We really enjoy the new LG OLED and look forward to the Dali Omnicons, Arcam SA35 and Chord cable installation soon. Many thanks all. Will certainly recommend RS Reading.

1 mars 2026
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Réponse de Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Helpful staff nad good product

Helpful staff that listened to what my requirements were and offered me a few different options to try and find the right solution. The product that was recommended is working really well and was very easy to set up.

28 février 2026
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Réponse de Richer Sounds - Reading

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

James was very helpful at helping me…

James was very helpful at helping me pick out my new Tv. Great service, will be back!

4 mars 2026
Avis spontané
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Réponse de Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

As always

As always, excellent service from the Hi-fi experts.

25 février 2026
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Réponse de Richer Sounds - Reading

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

The Richer Sounds website was easy to…

The Richer Sounds website was easy to navigate to find the correct product for me. Placing the order by phone to the Reading branch was simple and the goods arrived very quickly. All in all a satisfying shopping experience.

17 février 2026
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Réponse de Richer Sounds - Reading

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

We walked in and bought a new TV from…

We walked in and bought a new TV from them.
The team in the Reading store were very helpful. No hard sell, just genuine help and advice.
5 out of 5.

21 février 2026
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Réponse de Richer Sounds - Reading

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Invaluable advice, great products, great price.

Went in with an open mind for a specific requirement. As usual the guys in Reading had several great options, and their advice and personal experience (matching my home setup) was so much more useful than buying over the internet. Ended up buying something I would have never considered, and they sound superb. The specific colour of speakers I wanted weren’t in stock, but they arrived at my house the next morning!

13 février 2026
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Réponse de Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Very helpful and friendly manager…

Very helpful and friendly manager answered all my questions

20 février 2026
Logo de Richer Sounds - Reading

Réponse de Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Thanks to the knowledge of the store…

Thanks to the knowledge of the store staff, we were able to purchase a simple enough television that my 90 year old mother can manage. Ready for us very quickly and installed with expertise. Thank you

18 février 2026
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Réponse de Richer Sounds - Reading

Thank you for your 5 star review!

Noté 4 sur 5 étoiles

Very helpful in store with advice…

Very helpful in store with advice regarding a tv bracket and surround sound system. Would have given 5 stars but the store were slow in contacting the installer they use to fit it in our house

18 février 2026
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Réponse de Richer Sounds - Reading

Thank you for your review, although huge apologies for the delay which was entirely avoidable. We have since spoken to the colleague who initially took the details, and arranged the relevant refresher training.

I do hope all is well with the system, although if I can be of any more help to you do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

Great as always

Great as always. I've been a customer of Richer Sounds for many years. I have always purchased my home TV & home cinema products from them. The staff are always very polite and helpful. Their knowledge of the products are exceptional. You can even have a trial experience of home cinema. Nothing is too much trouble and great backup service as well.

24 février 2026
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Réponse de Richer Sounds - Reading

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

Simply the best

Great service as always

17 février 2026
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Réponse de Richer Sounds - Reading

Thank you for your 5 star review, it’s lovely to read your comments.

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