Oli at the Reigate branch was fantastic, he promptly replied to my email when I was after a Roberts radio/cd player. Great customer service, delivery on the day I requested. The product I am deligh... Voir plus
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Great service - Ollie (Reigate) was particularly helpful in getting the product I was interested in into the store so I had some hands on (not a fan of doing all my shopping online). Couldn’t have ask... Voir plus
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My first visit to Richer Sounds in Reigate to purchase a TV. Very impressed by the layout of the store which provided an opportunity to easily compare the different makes and models available - somet... Voir plus
L'entreprise a répondu
Ordering online was a breeze. Item arrived at the store as given in the website. Easy collection instructions from the store. Overall a great experience with Richer Sounds.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
51 Bell Street, RH2 7AQ, Reigate, Royaume-Uni
- 0333 900 0081
4,9
Excellent
2 k avis
Demande des avis aux clients
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Very knowledgeable and experienced…
Very knowledgeable and experienced advisers . Again impressive and helpful . Thank you
15 février 2026
Réponse de Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Great service
Good advice on choosing the record system I wanted. Great help when I asked some questions on installation
14 février 2026
Réponse de Richer Sounds - Reigate
Thanks for your kind review, we look forward to your next visit.
Excellent customer service
Excellent customer service. Well recommended. Looking foward to my next purchase
11 février 2026
Réponse de Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Réponse de Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
High quality product as expected
High quality product as expected. Great advice and service.
11 février 2026
Réponse de Richer Sounds - Reigate
Thank you for your wonderful feedback
Very good shopping experience
Very good shopping experience. Friendly, knowledgeable staff and competitive prices.
25 janvier 2026
Réponse de Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Thoroughly recommended
Great people to deal with and lots of helpful advice from Oli in particular. Very pleased with my purchase. Competitive price as well.
2 février 2026
Réponse de Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
Purchase of LG television
Staff were friendly knowledgeable and helpful and the LG television is working well with a great picture. However the stand was quite fiddly to assemble and the instructions not particularly detailed.
25 janvier 2026
Réponse de Richer Sounds - Reigate
Thank you for your feedback and kind comments regarding the store team, which I will be sure to pass on.
I was sorry however that you experienced some set up difficulties and will pass your comments to the supplier, do get in touch if you need any help whatsoever..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Shopping at Richer Sounds was a…
Shopping at Richer Sounds was a pleasant experience. Friendly and knowledgeable staff.
27 janvier 2026
Réponse de Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
excellent buy from Richer sounds
excellent buy from Richer sounds . I am very happy with the TV . Good service I will use them again .
28 novembre 2025
Réponse de Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Réponse de Richer Sounds - Reigate
Thank you for your wonderful feedback
Brilliant advice and customer…
As usual the advice and customer service was brilliant. What I love about the team is they listen. They could just suggest the highest cost option, but instead they engage and advise a good fit. Thanks again everyone for a great experience.
20 janvier 2026
Réponse de Richer Sounds - Reigate
Thank you for your wonderful feedback
New TV purchase
We needed advice on buying a new TV - Ian was able to oblige with a comprehensible explanation of the various TV formats. The price we paid was comparable that available online or at Currys. Overall a satisfying experience.
18 janvier 2026
Réponse de Richer Sounds - Reigate
Thanks for your kind review, we look forward to your next visit.
Excellent service
Excellent service, brilliant product and very good value. What more can one ask for? Why go elsewhere?
16 janvier 2026
Réponse de Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Audio Technica LPX120BTUSB
Very helpful advice and the LPX120BT USB turntable is a great piece of kit
16 janvier 2026
Réponse de Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Competitive and informed.
I’ve been buying tvs from RS for decades now. This one is a very nice 65” oled. From LG. Buying something like this direct off the web without seeing picture quality seems nuts to me. RS are always competitive on price and are one of the few remaining business in this sector that commit and value an actual premises where you can go and see expensive AV and televisions side by side to get real world experience - a views on the product and superb expertise.
3 décembre 2025
Réponse de Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
All good service by all staff at Reigate
15 janvier 2026
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