I called the Telesales number and was in a queue, which initially was annoying, but got transferred to a shop after a short while. When I explained what I was after the shop assistant proved very help... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Took our son to introduce him to the beginners world of a decent amp and turntable for his 21st birthday. Alex was extremely knowledgeable and helpful. He set a couple of systems up in the experience... Voir plus
L'entreprise a répondu
Richer Sounds provides an easy service to pick the perfect TV. Everything was straightforward from ordering to delivery. They matched and beat other competitors' offers. Richer Sounds is definitely th... Voir plus
L'entreprise a répondu
Can’t fault richer sounds. Best customer service in the business. Had an issue with my 5+ year old OLED TV. Called them up, and it couldn’t be repaired. I was credited £632 for a nearly 6 year old TV... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
130 Whitham Road, S10 2SR, Sheffield, Royaume-Uni
- 0333 900 0034
4,9
Excellent
2 k avis
Demande des avis aux clients
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it was easy to order and track delivery…
it was easy to order and track delivery of my new tV at a Competitive price
8 avril 2026
Réponse de Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Réponse de Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Perfect, as ever!
As ever - they go over and above with their help to find the right fit for my needs. Really can’t say enough good things about them. If you want to see what exemplary customer service looks like with outstanding prices to boot…look no further. Get to Richer Sounds, Sheffield and thank me later 🤗
13 avril 2026
Réponse de Richer Sounds - Sheffield
Thank you for your wonderful feedback
cheerful service and help to the car my…
cheerful service and help to the car with my purchases
12 avril 2026
Réponse de Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Réponse de Richer Sounds - Sheffield
I was of course concerned to read your feedback and have since urgently investigated. I understand that at the time of purchase, the item was out of stock and placed on order for you, as such we should absolutely have kept you updated proactively and I’m really sorry you didn’t receive a clear update since your order was placed less than a fortnight ago.
Having since spoken to you, I’m pleased to say we’ve now got this back on track, with the stock due in this week as discussed. If anything changes in the meantime, I’ll make sure you’re kept informed, and I’ll also review what went wrong with the store team so we learn from it.
If I can be of any further help in the meantime do let me know via the below address..
seniorcomplaintsteam@richersounds.com
Many thanks,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Good advice regarding buying a new tv
Good advice regarding buying a new tv, I was kept advised about delivery and the delivery was on time.
11 avril 2026
Réponse de Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good products at good prices and…
Good products at good prices and excellent Customer Service
27 mars 2026
Réponse de Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Superb service
I was guided to the TVs that I was interested in over the phone to your Sheffield office confirming stocks and price. Despite myself accidentally ordering the wrong product code number initially after a further phone call this was quickly corrected. This required a new shipment to be prepared which was done without fuss. The TV I wanted arriving the next morning.
9 avril 2026
Réponse de Richer Sounds - Sheffield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Réponse de Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Alex was helpful and knowledgeable and…
Alex was helpful and knowledgeable and delivery was quick.
7 avril 2026
Réponse de Richer Sounds - Sheffield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Réponse de Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
Réponse de Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent Service All Round!!
Excellent service all round from the initial phone call to the prompt delivery.
Olli was superb and very helpful - placed an order straight away with him and it was delivered the next day.
The price of my LG TV was very competitive, plus a 6-year warranty - thanks!!
1 avril 2026
Réponse de Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
Excellent service
Polite, helpful, knew his stuff. Richer Sounds 6 year warranty worked well for us - about 6 weeks before the end of it, our tv developed a fault that wasn't repairable, so we had money from the warranty to put towards a new tv from Richer Sounds. Very pleased with this service!
1 avril 2026
Réponse de Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Sheffield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service from start to finish
Great service from start to finish . My 4th purchase from the same shop .
30 mars 2026
Réponse de Richer Sounds - Sheffield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent Five Star Service
Prompt polite and efficient service.
Dealt with the purchase brilliantly
I was calling from East Yorkshire as the item I wanted was out of stock locally but Olli dealt with my transaction perfectly. The item was located and shipping arranged within a handful of minutes.
My purchase arrived as scheduled and was delivered with great care and courtesy.
27 mars 2026
Réponse de Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
I went to Sheffield looking for a music…
I went to Sheffield looking for a music streamer.
I asked for advice although I had an idea of which one I wanted.
Not in stock but it arrived the following day as promised.
It's a great product.
26 mars 2026
Réponse de Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I recently bought a Cd player but had a…
I recently bought a Cd player but had a issue with quite early on.
I took it back and it was exchanged with no quibble.
Staff at Sheffield really nice, helpful and knowledgeable.
Would recommend
24 mars 2026
Réponse de Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Although I have not set up my Samsung…
Although I have not set up my Samsung HW Q990F just yet, the buying experience and price were excellent. Also the delivery company you use, BJS,
were prompt, friendly and very polite.
I used the Sheffield Branch where I spoke to Alex.
Stephen Caborn
23 mars 2026
Réponse de Richer Sounds - Sheffield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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