Richer Sounds - Solihul Avis 

I had to return an item, my fault as the support and advice I got was spot on. Refunded, no hassle. Reminded me Richer Sounds are the experts in sound and vision by a country mile!

The Solihull branch now have a customer for life, Martin the branch manager price matched a product I found online and beat it by £10. I sent a web form late one evening and he called me the next morning to beat the deal. The customer service was fantastic! Very impressed, everything delivered on time well packaged 10/10.

The customer service in Richer Sounds Solihull shop was excellent. Great advice and an excellent shopping experience. Thanks very much.

Martin at the Solihull branch was friendly and helpful allowing us to decide on the TV we were considering. Ordered the TV in the afternoon and received it next morning at 9 in the morning. It came with a 6 year warranty included. Everything went well and very happy with the LG TV.

advice and friendliness was amazing service was impecable

Martin at Solihull was very friendly, helpful and knowledgeable. We had a very informative chat. He guided us to, what turned out to be, an excellent choice. For me Richer Sounds is always the first place to go for home entertainment kit.

Excellent customer service, competitive price and extremely helpful staff in the Solihull store.

Went into Richer Sounds Solihull originally looking to replace an ageing Bose 5.1 setup… and walked out having completely rethought our entire system thanks to Marcus.

What impressed me most was that there was zero hard sell at the start. Marcus spent a huge amount of time understanding our room, listening habits, existing setup and what we actually wanted from the upgrade. He explained everything clearly — including where spending more genuinely mattered and where it didn’t.

We haven’t even plugged the new system in yet, but the buying experience alone deserved a review. We ended up going for a Marantz Cinema 50, Bowers & Wilkins 706 S3 speakers and REL T5x subwoofer after being talked through multiple options and setups in a way that felt consultative rather than salesy.

Marcus somehow managed the rare feat of both upselling successfully and making my better half completely comfortable with the decision at the same time… which deserves its own award to be honest.

What Marcus does brilliantly is make premium audio feel exciting rather than intimidating. Deep product knowledge, patient, commercially sharp, but also genuinely focused on what works best for the customer.

Outstanding experience from start to finish. If you’re heading to Richer Sounds Solihull, ask for Marcus.

In a way it is like going back in time. Like 1976 and buying that first colour TV. You go into a shop, prepared to spend a decent amount of money. In 2026, the usual experience is that the person working there just wants a sale.

But then you walk into the Richer Sounds in Solihull. After 30 seconds in the shop, and a quick glance at the busy staff behind the counter you receive a "Hi there, be with you shortly" from the manager, who is satisfyingly also called Martin. He looks you in the eye and gives you a genuine smile which you can see in the whole of his face, like a friend who is really happy to see you.

Then, when you have had a quick browse at the items in the range you're interested in, you ask Marcus, who is free, but busy on the till computer. He immediately looks you in the eye and smiles, and when he says "How can I help you?", you know he actually means it, and really does want to help you.

A purchase in Richer Sounds doesn't happen every week, but the people who work for Richer Sounds make it feel like you are always a valued individual. I have always had the same experience in their shops, and if I want to buy a piece of electrical entertainment equipment, I will try to time it for when I am in the UK with my car.

There is simply no other comparable shop chain.

Great advice from both Stuart and Martin at the Solihull branch and delighted with my purchases

Fantastic service from order to the fellas putting it in my lounge ready for me to hang on the wall. The tv is excellent has all the technical things my son wanted for his gaming. Absolutely chuffed 👍

Got some great advice and was really helpful and friendly.

I have purchased all my hi fi equipment and ot my recent purchase was perfect, l was given a very warm welcome by your staff, they are very knowledgeable regarding my purchases, delivery is excellent

Samuel, great customer service! Loving my new Sonos system! Thanks for all your support

Good price, quick and efficient delivery

Helpful advice

Staff were great and handled the sale very well, and my radio arrived the next morning!

RICHER's replaced my malfunctioning LG OLED C3 after TV engineer cancelled the afternoon before he was meant to turn up. They replaced the G3 model with the C5. I impressed by RICHER's customer service. Once the exchange was agreed the G5 TV was despatched very quickly. This was all done under the 6 year guarantee. Special thanks go Andi in Customer Service.

After discussing my options I received excellent advice which was very professional and no pressure.

Very helpful but not overbearing. Gave a really good option for exactly what we were looking for. And very pleased with what we bought. Really lovely people.