Richer Sounds - Southgate Avis 

1 479
•
TrustScore 5 sur 5

4,9

157-159 High Street, N14 6BP London, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I cannot fault Richer Sounds in Southgate or their approach to customer service. They have bent over backwards to help resolve a problem with my vinyl player and Dan was an absolute superstar. He li... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very helpful staff on phone call regarding my purchase. Knew exactly the product I was enquiring about and the sale went through seamlessly. Have used Richer Sounds before and the standard of employee... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Recently bought LG OLED48C54LA after popping in to see the various Tv's. A great choice which was recommended by the guys in Southgate. Excellent service, outstanding service ,very helpful and next da... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We’ve bought a few tv’s from Richer Sounds, Southgate and have been served by Dan. We’ve always received fantastic customer service and expert advice. The staff here are knowledgeable and the p... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. aussi dans
  3. Magasin d'électronique
  4. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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4,9

Tous les avis

(1 479)

24 562 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

My BluOs device

My BluOs device, purchased the previous year, had stopped working and I was asked to bring it into the store. It took the manager 15 minutes to test the device and confirm a fault. I was provided with a new replacement device within 24 hours.

24 juillet 2026
Logo de Richer Sounds - Southgate

Réponse de Richer Sounds - Southgate

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Just wanted to say Daniel at Richer…

Just wanted to say Daniel at Richer Sounds, Southgate brunch was very helpful when I bought Denon avc x 4800 receiver and speaker package. Gave me a great deal and arranged delivery. I am also very happy with my new equipment. Thank you very much.

25 juillet 2026
Logo de Richer Sounds - Southgate

Réponse de Richer Sounds - Southgate

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

I have nothing but great things to say…

I have nothing but great things to say about Richer sounds. My first proper hifi system and from initially going into store and listening to multiple setups through to delivery, nothing was too much effort. When my system was delivered after a week I realised I had made the wrong choice on the speakers, they did not fill my room. I called the store and they we're so accommodating. I was able to return my speakers and they did a special order from Kef for speakers they do not generally stock. The customer service was exceptional, I highly recommend Richer Sounds, especially the Southgate store. RS now have a customer for life, 5*

24 juillet 2026
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Réponse de Richer Sounds - Southgate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Had an issue with an open box item

Had an issue with an open box item, the store was excellent in resolving my issue and did a great job in making things right. Thank you

20 juillet 2026
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Réponse de Richer Sounds - Southgate

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Ali at the Southgate branch was…

Ali at the Southgate branch was extremely helpful and knowledgeable. I will definitely seek him out for my next purchase.

22 juillet 2026
Logo de Richer Sounds - Southgate

Réponse de Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Marantz AV10 and Amp 10 is a fantastic…

Marantz AV10 and Amp 10 is a fantastic buy, sounds great and looks gorgeous. Big thank you to Mac for helping with the purchase great service.

4 juin 2026
Logo de Richer Sounds - Southgate

Réponse de Richer Sounds - Southgate

Thanks for your kind review, we look forward to your next visit.

Noté 4 sur 5 étoiles

Good service

You had the to I wanted in stock. The salesperson was knowledgeable and helpgul

17 juillet 2026
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Réponse de Richer Sounds - Southgate

Thanks for the no nonsense feedback - just how we like things!

The Customer Experience team

Noté 5 sur 5 étoiles

I thought I had a problem with my Fiio…

I thought I had a problem with my Fiio DM13 but your staff checked it over and explained how it worked ( the instructions were poor)
I also easily changed faulty headphones - so overall a really good experience

15 juillet 2026
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Réponse de Richer Sounds - Southgate

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 4 sur 5 étoiles

Sales person was excellent

Sales person was excellent. It's not your fault that the Denon was a bugger to set up.

11 juillet 2026
Logo de Richer Sounds - Southgate

Réponse de Richer Sounds - Southgate

Thank you for your kind feedback about our colleague which I will pass on, apologies of course that you experienced some set up issues.

I will arrange for the team to get in touch and make sure all is now well..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

Great service and support

Great service and support, perfect advice. Beats all the other major stores I've been to, especially in value for money.

10 juillet 2026
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Réponse de Richer Sounds - Southgate

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

Excellent service by very knowledgeable…

Excellent service by very knowledgeable staff who couldn’t have been more helpful. After sales service recommending an installer was also first class. Very happy to have made our purchase at Richer Sounds, Southgate.

11 juillet 2026
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Réponse de Richer Sounds - Southgate

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

Very helpful and courteous

Very helpful and courteous. Knowledgeable about products.
Service was quick and TV was delivered next day.

9 juillet 2026
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Réponse de Richer Sounds - Southgate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Spot on

I badgered Dan constantly with questions and in all honesty, I cannot fault the support and assistance provided.
Always available to take my calls and the order to delivery was spot on.
I have used Richer Sounds a number of times and there is a reason why I keep going back.
Thank you

9 juillet 2026
Logo de Richer Sounds - Southgate

Réponse de Richer Sounds - Southgate

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Ali manager at Southgate lodon was very…

Ali manager at Southgate lodon was very helpful in helping me decide on besg outdoor TV and wall bracket for me!

9 juillet 2026
Logo de Richer Sounds - Southgate

Réponse de Richer Sounds - Southgate

Thank you for your wonderful feedback

Noté 4 sur 5 étoiles

Nice listening room

I enjoyed being able to listen to some speakers in the listening room. I would recommend both Ali and Hudson at your Southgate premises. The only popint that let the service down was that I came in on Friday and ordered some speakers that you had to order in and I was advised they would be in for collection on Monday. I called on Monday to find out they had missed the deadline on Friday and would now be arriving on Tuesday. A simple phone call to update me would have saved me allocating a wasted day to set my system up. I will try to use Richer Sounds when I can.

7 juillet 2026
Logo de Richer Sounds - Southgate

Réponse de Richer Sounds - Southgate

Thank you for your review and kind recommendation, we agree about the phone call which should have taken place and have asked the store manager to discuss with the team.

Many thanks again for supporting local business.

The Customer Experience team

Noté 5 sur 5 étoiles

Really helpful staff

Really helpful staff, I did not need delivery immediately and they happily agreed to hold my products until I need them. Great price too, cheapest I could find.

7 juillet 2026
Logo de Richer Sounds - Southgate

Réponse de Richer Sounds - Southgate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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