Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple... Voir plus
L'entreprise a répondu
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Andre from Richer Sounds in Swiss Cottage provided a great service. I had an old Hi Fi that had not worked for many years. I am not an expert do was delighted that he was able to provide options and i... Voir plus
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Oli and his knowledge and support was first class. He tested the projector in the shop with me and I was so pleased he found the product to be an excellent purchase for me. It was a seamless journey f... Voir plus
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I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
25 Northways Parade, NW3 5DN, London, Royaume-Uni
- 0333 900 0031
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Bought a high end DVD player from Oli
Bought a high end DVD player from Oli, who was very helpful about exchanging one unit for another and also showing me various TVs and stands. There was absolutely no pressure to buy or influence my choice. Good customer service is very rare today and this was exceptional.
19 juin 2026
Avis spontané
Réponse de Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
A helpful assistant made the process painless
The assistant who took my order was very helpful talking me though the process and ensuring that I did the right thing,
9 juin 2026
Réponse de Richer Sounds - Swiss Cottage
Thank you for your wonderful feedback
The staff
The staff,
Were helpful on the phone and in the shop
gave good advise , I purchased a small gift for a friend
it was nice surprise and went down well.
Thank you all ,now I have to save for my speakers
HG.
6 juin 2026
Réponse de Richer Sounds - Swiss Cottage
Thanks for your kind review, we look forward to your next visit.
Réponse de Richer Sounds - Swiss Cottage
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great company.Excellent prices and…
Great company.Excellent prices and reliable delivery with DPD
3 juin 2026
Réponse de Richer Sounds - Swiss Cottage
Thanks for your feedback, great to read you were happy with our service.
I have been with Richer sounds for…
I have been with Richer sounds for nearly 20 years, and I've always received 5* service from them.
Very unbiased, and say what they really want to say.
5 juin 2026
Réponse de Richer Sounds - Swiss Cottage
Thank you for your wonderful feedback
Very Friendly,Helpful and Knowledgable…
Very Friendly,Helpful and Knowledgable Staff at Richer Sounds Swiss Cottage Branch.
1 juin 2026
Réponse de Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Exellent service and advice
2 juin 2026
Réponse de Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
Réponse de Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Staff knowledgeable and very helpful.
23 mai 2026
Réponse de Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Brilliant hifi shop
Brilliant hifi shop. Paul and Oli were amazing. So knowledgeable and helpful! Couldn't ask for better service. Thank you! Lindsay
29 mai 2026
Avis spontané
Réponse de Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
A First-Class Buying Experience
I had an outstanding experience with Richer Sounds in Swiss Cottage when purchasing a turntable and WiiM streamer. Oli was knowledgeable, responsive, and very easy to deal with throughout the process. He provided clear advice and helpful technical support at every stage, and his sense of humour made the experience even more enjoyable! Excellent customer service from a longstanding local retailer that I would recommend without hesitation.
19 mai 2026
Réponse de Richer Sounds - Swiss Cottage
Thanks for your feedback, great to read you were happy with our service.
Good professional shop staff
Good professional shop staff; ditto for technical installation staff
19 mai 2026
Réponse de Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Great customer service
Great customer service, very competitive prices, extended warranty offers , and the best and latest products available , what else can you ask for.
17 mai 2026
Réponse de Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very Disappointed
I took your salesman's advice without conducting a listening test and purchased the recommended Amplifier (Denon AVR X2800H). The self-calibrating system to balance the speakers - plain didn't work although I eventually managed to balance the system manually. When Richer Sounds heard of my dissatisfaction they were VERY SUPPORTVE, even sending the shop manager to my home to advise. They offered me free exchange or a full refund but it wasn't necessary because the system was by then satisfactory. Thank you RICHER SOUNDS
13 mai 2026
Réponse de Richer Sounds - Swiss Cottage
I was genuinely sorry to hear that you’ve been disappointed with the purchase of your new amplifier. particularly after taking advice from our team. We would always do our best recommend the most suitable product based on a customer’s requirements, so it’s disappointing to hear that this hasn’t met your expectations.
Indeed, it sounds like something didn't go quite as it should here with the auto calibration, which can potentially be affected by a number of factors, however I understand the branch have since arranged a home visit to help understand the issues and am pleased to be able to say the situation is now resolved to your satisfaction.
Of course if I can be of any more help in the meantime do let me know, hopefully you will believe from the 98% of positive Trustpilot reviews that these kind of issues are a very rare occurrence and ones we will always attempt to put right.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Richer Sounds provide excellent…
Richer Sounds provide excellent service, knowledge and great support.
12 mai 2026
Réponse de Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
The customer service was very…
The customer service was very efficient.
I found the shop assistants extremly helpful and very friendly.
I'm also very pleased with the product that i purchased.
I would definately recommend.
5 mai 2026
Réponse de Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Good and well-informed advice on…
Good and well-informed advice on selection of new speaker and sub-Bass system to add to existing amplifier
4 mai 2026
Réponse de Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The person in the shop was very helpful
3 mai 2026
Réponse de Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
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