Richer Sounds - Telesales Avis 

7 297
TrustScore 5 sur 5

4,9

3 Stainburn Rd, Openshaw, M11 2DN Manchester, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Ive used Richer Sounds for many years bought multiple items and never been let down by them. Customer service are easy to get hold of and all of my emails have been responded to in a timely manner. W... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Superb Speakers and a great purchase made all the easier by the sales assistant whose name I forget. My sincere thanks to him. This purchase replaces a pair of speakers that are over ten years old and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I ordered my LG TV LG43QNED71B6B from Richer Sounds using their telephone order line due to having a voucher to use. The sales person was very helpful and made the ordering process seamless. The TV... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Spoke to Jeff in the telesales team and he was great. I got exactly what I wanted, and even though they said delivery was 3-5 days on my headphones they were in my hands less than 24 hours later, I ca... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. Magasin d'électronique
  3. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

  • 3 Stainburn Rd, Openshaw, M11 2DN, Manchester, Royaume-Uni

  • 0333 900 0093

4,9

Excellent

TrustScore 5 sur 5

7 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(7 297)

24 644 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent company

Excellent company. Only one I go to for all my music hifi equipment. Fantastic customer service through the phone. Excellent delivery time as well. Top quality company.

2 février 2026
Logo de Richer Sounds - Telesales

Réponse de Richer Sounds - Telesales

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

Easy Peary.

2 février 2026
Logo de Richer Sounds - Telesales

Réponse de Richer Sounds - Telesales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

The Speed of delivery was exceptional…

The Speed of delivery was exceptional and the product was as good as I had thoyught together with a good price.

2 février 2026
Logo de Richer Sounds - Telesales

Réponse de Richer Sounds - Telesales

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Requested

Requested, paid ordered arrived. Fantastic.

2 février 2026
Logo de Richer Sounds - Telesales

Réponse de Richer Sounds - Telesales

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

Very helpful indeed

Very helpful indeed. I’ve gone to Richer sounds before because of this. I spoke to somebody on the phone that guided me towards what equipment to buy and narrowed things down to 3 products first me to pick from. It all turned up next day and I love it all

2 février 2026
Logo de Richer Sounds - Telesales

Réponse de Richer Sounds - Telesales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Best customer service

Best customer service, v patient, knowledgeable and efficient. Arrived the next day !

1 février 2026
Logo de Richer Sounds - Telesales

Réponse de Richer Sounds - Telesales

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

Tele sales chap was very friendly

Tele sales chap was very friendly, informative and polite. Start to finish of my ordering was quick painless and very easy. Thankyou

30 janvier 2026
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Réponse de Richer Sounds - Telesales

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Sales agent was knowledgeable and…

Sales agent was knowledgeable and helpful. Product arrived when promised.

28 janvier 2026
Logo de Richer Sounds - Telesales

Réponse de Richer Sounds - Telesales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Great Business

Great Company, efficient and helpful!

29 janvier 2026
Logo de Richer Sounds - Telesales

Réponse de Richer Sounds - Telesales

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

super treatment as always

super treatment as always.matched and beaten costco price by 120pounds on my new tv. and 6 year warranty. many thanks

29 janvier 2026
Logo de Richer Sounds - Telesales

Réponse de Richer Sounds - Telesales

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

John McCabe who dealt with my inquiry…

John McCabe who dealt with my inquiry was very knowledgeable and extremely helpful, and a credit to Richer sounds.

27 janvier 2026
Logo de Richer Sounds - Telesales

Réponse de Richer Sounds - Telesales

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Richard Sounds is my go-to company for…

Richard Sounds is my go-to company for HiFi and AV hardware.
Their prices and availability are always good.

26 novembre 2025
Logo de Richer Sounds - Telesales

Réponse de Richer Sounds - Telesales

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

I've been a richer sounds customer for…

I've been a richer sounds customer for many years,
I wanted to purchase several expensive items so obviously preferred the best deal I could get, after being underwhelmed with my experience in store (1 hours drive and being a cash buyer) I spoke to Vik at telesales who couldn't have been more helpful, he spent a lot of time going through my choices without being pushy and settled on a great deal,
I've yet to properly set up my system but happy with my experience.

25 janvier 2026
Noté 3 sur 5 étoiles

When I contacted Richer Sounds about…

When I contacted Richer Sounds about the price beat Jeff from telesales was excellent however when I called back a couple of weeks later and spoke to someone from the Bath branch he was very suspicious when I said that I had been offered a £100 discount because Amazon were selling US imports for far less. However the chap from Bath must have contacted Telesales and when Vic rang me back he honoured the quote which I had on email from Jeff. Normally Richer Sounds are brilliant so I was disappointed by the attitude from the chap at the Bath branch. The speakers are excellent of course.

22 janvier 2026
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Réponse de Richer Sounds - Telesales

Dear Mr Wrigglesworth,

I'm so sorry that after such as positive experience with Jeff that the colleague from our Bath store was anything other than professional. Obviously this is disappointing, the colleague should have checked our system for the quote which would have cleared matters up so I will investigate with the branch manager what went wrong here, as well as arrange some retraining with the colleague.

Thank you for taking our call regarding the issue and allowing us a second chance to resolve this, if I can be of any help to you of course do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

First class service all round

This our 4th purchase from Richer Sounds.
We use them because they have a huge range/wide variety of options and choices.
Found exactly what we wanted on the website and phoned the telesales line.
Very helpful, very easy ended up buying the TV we wanted and also purchased a soundbar with full surround speakers.
Given a fantastic deal and the advantage of a 6 year warranty.
The home delivery they use is second to none!
Highly recommend and will continue to buy from Richer Sounds

22 janvier 2026
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Réponse de Richer Sounds - Telesales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Great staff

Great staff, trustworthy and knowledgeable

22 janvier 2026
Logo de Richer Sounds - Telesales

Réponse de Richer Sounds - Telesales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

All good

All good! Waiting to put tv up after work to lounge.
Delivery spot on
Great comms

21 janvier 2026
Logo de Richer Sounds - Telesales

Réponse de Richer Sounds - Telesales

Thank you for your 5 star review, it’s lovely to read your comments.

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