Richer Sounds - Weybridge Avis 

1 020
•
TrustScore 5 sur 5

4,9

64 Church Street, KT13 8DL Weybridge, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Recently bought an LG televion from the Weybridge branch. The manager Terry could not have been more helpful in assisting us to choose the right equipment, organising the installation and even arrangi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Purchased a WIIM Mini and collected it the next day in store. such a simple and pleasant ordering experience, I got a nice polite call from a member of staff at the local store to inform me it was ava... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The Richer Sounds staff at Weybridge are so helpful. Response to initial email within hours and good communication going forward. They tested my existing AV amp on their TVs and confirmed what I tho... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Terry saves the day! I have ordered in my local RS Weybridge Technics turntable and two weeks later I wanted to upgrade the cartridge. There was few hiccups and lack of communication, I went to t... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. aussi dans
  3. Magasin d'électronique
  4. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

1 k avis

5 étoiles
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Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,9

Tous les avis

(1 020)

24 562 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Purchased a tv and had problems with…

Purchased a tv and had problems with Freely. on advice I returned the tv. The sales man concerned could not have been more helpfull, and exchanged the tv. A credit to Richer Sounds. Many thanks

4 mars 2026
Logo de Richer Sounds - Weybridge

Réponse de Richer Sounds - Weybridge

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

Good choice, easy transaction

Lots of choice on the website. Plenty of information on the products. Easy to order and good comms once the order has been placed (emails). Choice of click & collect sites. Friendly staff when I collected (Webridge).

3 mars 2026
Logo de Richer Sounds - Weybridge

Réponse de Richer Sounds - Weybridge

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

rapid response.

A Very Quick response since the On line ordering had not got stock so wound the shop that had the headphones I needed.
They were excellent and I received the SHOKZ next day ,
Brilliant. thanks

26 février 2026
Logo de Richer Sounds - Weybridge

Réponse de Richer Sounds - Weybridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 4 sur 5 étoiles

Friendly and welcoming

Friendly and welcoming. But delivery by independent company a bit shambolic.

17 février 2026
Logo de Richer Sounds - Weybridge

Réponse de Richer Sounds - Weybridge

Thanks for the feedback, although I'm really sorry there was some issues with our courier. I'll ask them to give us their feedback on the delivery asap of course, as I couldn't pick out any obvious issues from the tracking information, if you would like to discuss the matter further of course please do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

Excellent initial purchase however…

Excellent initial purchase however arrived damaged and although staff very helpful to provide replacement the actual timescale was initially disappointing . The way in which the follow up has been handled has been flawless and totally restored my faith in the company. Many thanks

14 février 2026
Logo de Richer Sounds - Weybridge

Réponse de Richer Sounds - Weybridge

Thank you for your review, I was of course genuinely concerned to read of the damaged delivery and completely appreciate the hassle caused. Please accept my sincere apologies.

I agree that the timescale of the replacement is important and I'm sorry too that the replacement didn't happen quickly enough, I will of course raise the issue with the courier, as well as the branch team to find out where improvements with the exchange process could have been made.

In the meantime our customer service team will be in touch to resolve the matter to your complete satisfaction..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

Usual no nonsense

Usual no nonsense, just straightforward, service. Always focused on the customer.

14 février 2026
Logo de Richer Sounds - Weybridge

Réponse de Richer Sounds - Weybridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Richer Sounds Excellent

All the staff are extremely courteous, they listen to your questions and give answers which are understandable and very helpful. We were looking for a TV and soundbar, they took time to explain the differences, to enable us to choose the best for our needs. Delivery was fast and efficient, the engineer who installed the equipment was equally professional and again helpful. We did actually have a little issue, which was swiftly and efficiently dealt with. I would highly recommend Richer Sounds. Thankyou all.

15 février 2026
Logo de Richer Sounds - Weybridge

Réponse de Richer Sounds - Weybridge

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

Great local shop.

Helpful staff. Suggested a great (small) good value TV which works perfectly!

14 février 2026
Logo de Richer Sounds - Weybridge

Réponse de Richer Sounds - Weybridge

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

Good experience

Went twice for a demo and it was easy to book and try the equipment I wanted to test. My particular case required near field listening because the speakers would be used on my desk and close to the wall. Hugh set up the equipment to match my restrictions and provided all assistance.
Ended up buying on the second day.
I definitely recommend a demonstration if you're undecided between different options.

10 février 2026
Logo de Richer Sounds - Weybridge

Réponse de Richer Sounds - Weybridge

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Great Customer Service

Bought a TV which developed a fault. It was replaced quickly without any hassle. Very satisfied with the outcome. Terry and his team in Weybridge gave first class service. Will buy any electrical goods from them in future.

7 février 2026
Logo de Richer Sounds - Weybridge

Réponse de Richer Sounds - Weybridge

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Great service, great price

Great service, very easy to deal with, and most of all great price.
I purchased a Phillips ambi light 55 inch Qled tv and got 6 years warranty, instead of 2. Great service next day delivery

2 février 2026
Logo de Richer Sounds - Weybridge

Réponse de Richer Sounds - Weybridge

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

The extra mile

Very helpful & knowledgeable staff, who went the extra mile to ensure absolute customer satisfaction.

29 janvier 2026
Logo de Richer Sounds - Weybridge

Réponse de Richer Sounds - Weybridge

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

First class online sales team

Thanks to the knowledgeable, friendly and easy to understand Weybridge telesales team. They gave me peace of mind enough to make my purchase online

29 janvier 2026
Logo de Richer Sounds - Weybridge

Réponse de Richer Sounds - Weybridge

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

As always knowledgeable staff

As always knowledgeable staff, very helpful and patient

27 janvier 2026
Logo de Richer Sounds - Weybridge

Réponse de Richer Sounds - Weybridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Why would I go anywhere else

As usual I received great guidance and feel that certainly the staff at Weybridge listen and provide the best solution and at the best price. Terry was great as usual... why would I go anywhere else?

24 janvier 2026
Logo de Richer Sounds - Weybridge

Réponse de Richer Sounds - Weybridge

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Always a great service .

Always a great service from knowledgeable people, I went in to enquire about a home cinema surround sound system. They advised me on what to get and would work with the existing things I have . I purchased what I needed.

24 janvier 2026
Logo de Richer Sounds - Weybridge

Réponse de Richer Sounds - Weybridge

Thank you for your 5 star review!

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