Richer Sounds - Weybridge Avis 

Terry the manager was very helpful and knowledgeable. I came away with exactly what I needed.

Great price, useful advice for buying a new TV, helpful staff to get the box in the car too!

Very helpful staff when we first called in to see what would suit us. Then very happy with the installation and the time the guys took to talk us through set-up and operation. Thank you.

Rang to check stock, great service supplied. When I hadn’t received the expected text from delivery company, I rang the store who rang me back in half an hour with a time frame for delivery. Really happy with the service, advice and competence of the staff

Terry from Weybridge was simply excellent! Customer service second to none. Will definitely shop at Richer Sounds from now on. Great value!

I purchased the 65 inch LG G5 OLED TV from Richer Sounds Weybridge. Terry was a great help on the telephone and assisted me in placing my order. Richer Sounds is employee owned and it is clear that Terry, Hugh, and the rest of the Richer Sounds Weybridge team take great pride in delivering fantastic service to customers. This is a phrase often thrown around, but my delivery experience really emphasised that Richer Sounds Weybridge live up to this. At 9am on my nominated delivery day, I received a phone call letting me know that, due to a third party courier error, the courier could not deliver my TV on my nominated delivery day. Weybridge store manager Terry then took it upon himself to drive to another Richer Sounds store stocking my TV, before collecting and driving to my house to personally deliver the TV. This is exceptional customer service and I was not expecting Terry and the Weybridge team to go above and beyond in honouring my delivery date. I am thrilled with the service provided by Richer Sounds Weybridge and look forward to shopping with them again for major electronic / audio visual purchases. Huge thank you once again from a very happy new OLED owner.

Superb advice, great help with the sale, and even helped with the installation of the product in store ( I bought a new stylus for my record player).

I ordered some Cambridge Audio CX components from the Weybridge store, also asked for advice in connecting these components

Terry was extremely helpful

When I went to collect Terry and his Team were ACE!

Excellent, I can't thank them enough!

I also bought a new turntable from my experience, I was thinking about buying a new one anyway, but everything with me depends on trust and I can honestly say from my own experience I would trust these people and their advice, their customer service is excellent, I cannot sing their praises enough!

Thankyou!!

Have used Richer Sounds a few times. Always prompt, helpful and cheerful.

Excellent Company
Very Knowledgeable Staff who listen to your questions and answer with lots of advise.
I really Trust Richer Sounds
Thank You

Just really good people know what they're talking about pleasant helpful et cetera

The staff at Weybridge were very knowledgeable and professional and really helpful. Really pleased with my new 50in Samsung Neo QLE. The sound and quality are great and I love that I can use AI to generate an image for my TV when I am not watching it, rather than looking at a blank screen. And the AI generated images are free!

Had exactly what I wanted in stock, and with a big VIP discount too! Helpful staff had it ready to collect when I arrived.

Once again, great service from the guys at Richer Sounds, Weybridge. I was looking to replace a LG OLED TV purchased from their Reading branch during Covid lockdown in 2020 and which had developed a slight fault. This was just inside the 6yr warranty which RS honoured and good advice offered on an upgrade. Friendly, professional service and very competitive price.

Very friendly and knowledgeable staff. Good price on product and delivered quickly.

Unfortunately the demo tv I purchased needed to be returned to the store for a hard reset so that I could enable the setup procedure

What a fantastic service! Super helpful, very professional & knowledgeable and not at all pushy. I went in to the Weybridge store with a 55 inch TV upgrade in mind on a budget of £1200 and ended up spending £1880 on a TV & surround sound with a projector thrown in for free! No regrets, just a happy customer eager to set it all up and enjoy -thanks Richer Sounds!

Having made an error of judgement on a recent purchase I can’t fault the professionalism of Richer Sounds in sorting a fix. Having purchased my first bit of audio kit from the Basingstoke branch way back when, they’ve never disappointed. Top service from a top High Street retailer. Well done and good on you.

I don't normally respond to surveys but the advice and service given by Richer Sounds is always very good, so I thought it was only fair to respond!