Richer Sounds - Weybridge Avis 

The staff were extremely helpful especially regarding my accident on collecting the goods. Many thanks

Helpful, good advice

Staff went out if their way to find what I wanted and delivered quickly.

Easy to purchase. Quick delivery times. Easy to collect from the store.

The only company that helped me to choose the right product and price.
The item was delivered in 24 hours

It was a great experience purchasing from the very knowledgeable team at the Weybridge store. Speakers and amp were delivered the next day despite being a Saturday. I have been able to call them any time to get support on the assembling. Would definitely go back for more and recommend others

The team at the Weybridge branch are absolutely brilliant and were extremely helpful with their demo in audio and went out of their way for excellent customer service and i would highly recommend buying from Richer Sounds as they have the expertise in all the home entertainment.
I would definitely buy from them again and if you’re not happy with any of the products you bought,they exchange and refund as long as it’s within the thirty days period etc.

As always, you can expect great customer service and advice from the staff at Richer Sounds in Weybridge. Thank you so much.

Friendly and helpful member of staff. Good service all round.

Found all the staff very helpful and patient with all my queries

I bought the product (Denon AVX-C3800H) online with a 3 day delivery mentioned. After 8 days I contacted Richer Sounds online Customer Service who explained that the additional item, a 'special' HDMI cable, was no longer available. They offered to replace it with the next length up and the unit, with the cable, were delivered the next day. Once all the connections were made I started the setup process but halfway through that the remote control handset failed. To cut a long story short I ended up with 3 remotes, all of which failed within 24 hours of delivery. I later purchased a 3rd party remote which has worked perfectly since then. The Weybridge branch was very helpful and exchanged the unit when it was assumed the problem lay there. It didn't but the staff were certainly trying to ensure I had a working unit. Coincidentally, the second unit did not sound as good as the first one but over the last 2 months there have been a number of downloaded updates and it is working very well now. My only quibble is the £19.98 I had to pay for a working remote which clearly should have been replaced by Denon
Update! Richer Sounds contacted me and have refunded £20 to my bank account. That's what I call good customer service!

Super friendly and helpful staff. Item received and set up all within 12 hours. Thanks so much for making this such a positive experience.

Manager Tom,was very helpful,delivered on time, very goo

Richer Sounds have the best prices and free 6 year warranty for VIP members (free). On top of that, they scrupulously honour their warranties, and are extremely helpful when it comes to warranty queries. I honestly wouldn't buy anywhere else.

As usual excellent service. My 15 yr old Freesat box had stopped working due to neighbours trees blocking the signal with no other way of using it I decided a Freeview box was the best option. Weybridge branch set up a demo so that I could be sure I was buying the right kit. It was and I bought it!

The staff at the Weybridge branch are very knowledgeable and made my choice even easier. And with free delivery next day . great service thank guys.

I will always buy from Richer Sounds they are absolute masters of customer service.

I bought the turntable online and set it up. I go the last piece of installing the stylus and through it was broken. I called online and they said take it into the shop to look at so I went to Weybidge store. Turned out it wasn’t broken at all and I took the stupid off in the wrong way! Went back home and set up the turntable but then it was making some mad buzzing noise.

Instead of calling online service I called the store as I had a good chat with the guys there. They told me I needed to attach the RCA earthing wire between the turntable and the amp. I did this and it stopped the buzzing. All is well and I am now enjoying this top quality turntable on my hi fi system.

Thanks Richer Sounds. You rock!

The delivery process was superb, communication and professionalism. The instore team were also very good, price point of my new tv was very competitive, would use you again.