Service good, but I strongly advise that you use this company for emergency use only. Hourly rate with a so called pensioner discount was £ £166 per hour. Needed a mixer tap replaced as old one was sp... Voir plus
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Great on the phone, promised attendance same day and quoted a price. (Can’t understand why first hour charge inc call out fee, labour & parts would be same rate for subsequent hours tho?). Turned up... Voir plus
L'entreprise a répondu
Phil, the plumber arrived early, got straight on with job and was respectful and polite. He worked carefully and made sure all was working correctly before he left.
Contacted them and received confirmation an engineer would be out between 12pm-5pm Saturday, no one turned up and no contact was made. Called them again Sunday morning, was told they would get back to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are a national company with the highest standards, and resources to deal with any problem, but because we have a network of engineers throughout the country we're always local and close by for our customers.
Coordonnées de contact
3,4
Moyen
14 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 32 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Articulate
Po, articulate young man , who know's his job. Explain what happened in layman's terms , without being condescending.
20 mai 2026
Avis spontané
Excellent
Excellent, got plumber out very quickly, great communication. Good repair completed and guaranteed.
1 mars 2026
Avis spontané
A quality service
Prompt and efficient service with the work guaranteed for a year.
5 avril 2026
Avis spontané
Overpriced service
Overpriced service. Problem was identified during first visit and a part had to be replaced. Came back next day to fit part. Charged a fortune for time/labour. Will look elsewhere next time.
8 avril 2026
Avis spontané
Honest pricing
Honest pricing. Professional Engineer, explained everything to me. Punctual and professional
4 juin 2026
Avis spontané
Terrible waste of time and money
This company charge an extraordinary fee just to call out. They are slow to provide a quote - despite the call out fee - and are more interested in selling a plan that ties you in with them. Awful waste of time and money.
22 mai 2026
Avis spontané
brilliant service
the engineer arrived on time, supper friendly and did a briliant job
3 juin 2026
Avis spontané
Very efficient
Very efficient booking the job in, good availability so didn’t have to wait long for the plumber. The chap was friendly, knowledgable and conscientious. A good standard of work and another job done. Thank you.
15 avril 2026
Avis spontané
My first experience using Rightio
Excellent from making the appointment to the very end. Prompt call service, quick appt availability and all costs, plans fully explained throughly.
1 juin 2026
Avis spontané
The engineer was very helpful and…
The engineer was very helpful and efficient would recommend your company
27 mai 2026
Avis spontané
PHONED THIS COMPANY FOR A PIPE LEAK
PHONED THIS COMPANY FOR A PIPE LEAK, THEY CAME GIVE ME A PRICE, I PAID £1,000 DEPOSIT , THEY COME TO DO IT & SAID THEY COULD’NT DO IT AS FOUND ASBESTOS THEY WERE’NT REG TO REMOVE IT, SO GOUND ANOTHER COMPANY TO DO THE JOB , STILL FIGHTING TO GET MY £1,000 DEPOSIT BACK & STILL PHONING MY PARENT’S HARASSING THEM SAYING THEY STILL OWE ANOTHER £500…… FOR WORK THEY DID’NT EVEN CARRY OUT…..COWBOY’S STEAR CLEAR OF THIS COMPANY
17 avril 2026
Avis spontané
Scamming overpriced bunch of Cowboys.
After phone call describing problem, leaking toilet cistern I asked foe quote to change and replace cistern. Quoted £178.00 plumber came round after 1 1/2 hrs looked & said will go and get replacement. Rightio phoned me 1 1/2 hrs later saying it would now be £408.00. !!! I said no way Pedro cancel all. They said debt collectors will be in touch. I bought new cistern plus flexi pipe £ 37.00 all in. Took me 1 hour to fit. This firm is to be avoided.
21 mai 2026
Avis spontané
The communication and booking procedure…
The communication and booking procedure was clear and user friendly. Different options were available e.g. phone and email. Good time keeping and customer was kept up to date regarding arrival times. Plumber was professional and polite. He immediately identified the problem. Had a spare unit in his van and stopped the leaking systern. Everything was dealt with in a timely manner. An excellent service and would recommend this company.
6 avril 2026
Avis spontané
Gas engineer dishonest and didn't…
Gas engineer dishonest and didn't service my boiler properly. I contacted the manufacturers of my boiler to enquire correct procedure which the engineer didn't do. He also lied. Stay clear of this company
13 mai 2026
Avis spontané
The plumber himself was lovely but I…
The plumber himself was lovely but I didn’t realize this was a huge company as I called them via an ad in a local pamphlet. They also try to sell you boiler insurance which is most probably a scam. High price for what it is too.
26 mai 2026
Avis spontané
Avoid this company if you can
Avoid this company if you can, in particular if you have elderly parents. Their business model seems to be to target elderly customers & exploit them. They took a £1K deposit off my 89 year old Dad a month ago and still haven’t refunded it despite me calling to cancel the order.
27 mai 2026
Avis spontané
Great service from start to finish also…
Great service from start to finish also learnt a few things as well which always helps booking nice an easy process great technicain who was super helpful and quickly and efficiently fixed the issue would highly recommend
26 mai 2026
Avis spontané
Never again
I called your company, I think on the 9/5, to arrange for a plumber to come and give me a quote, he arrived 14/5 and told me he would submit his assessment to the company, and they would get back to me. I called on the following Monday 18/5 to find out what was happening and I was told they would get back to me by lunch that day. Today is 26/5 and I still haven't had a quote. This means that I haven't been able to use my bathroom for over 2 weeks and have had to rely on my local gym.
14 mai 2026
Avis spontané
Boiler
It was a struggle at first trying to find right item but they never gave up and kept me informed
18 mai 2026
Avis spontané
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