Riogrande Avis 

I have bought jeweler’s brass here a long time and have always loved it for its wide selection of wire shapes and sizes. Lately though they have stopped selling the different shapes and now they only stock the round wire. It pretty much destroyed my business. Not real happy.

I purchased a 14ga sterling silver sheet, but the sheet I got was only 0.05 in thick that corresponds to 17 ga. The shop doesn't care about it, manager said me to get to another shop since I'm unhappy. Great service, bravo!

I tried to make a purchase as a new customer. They would not accept my credit card because they have no history with me. Rio Grande told me to re-enter all my items in the shopping cart and purchase with a wire transfer or PayPal. Frustrating. Inconvenient. The reason a billing specialist gave was the Patriot Act. Are you kidding me? Terrible customers service. So I went over to Ottofrei.com and easily made my purchase with the credit card of my choice. No problems and I saved myself a lot of money. Prices are better. And, Ottofrei.com shipped within hours.

Have been a Key Account Customer for over 15 years. Their customer service used to be phenomenal, and they always shipped same day. Now they just make excuses for delayed shipping because they are understaffed and will not hire more employees. They use the excuse of pandemic, when it is clearly OVER. They randomly stop carrying very commonly ordered products that have been available for the last 15 years. Called customer service and they are RUDE, condescending and unhelpful most times. They often have no product knowledge, no catalogs, and say "well we are working from home so I am not sure about that... I will have to get back to you later." Since Berkshire has taken over the company has severely declined.

Better watch your credit cards here. They have over charged me in the past. Tonight they did it a lot because they charged my little bar tab someone else's dinner. I told them it was wrong and they wouldn't credit my credit card and start over. They wanted to give me cash back. This is illegal. When I told Alma, the manager that, she refused to serve me. I only had a beer and some chips. $25 is way too much. Something isn't right about the salsa, either. Police won't do anything, but my bank is charging her.

This was a terrible client experience for me, never again will I use Riogrande.com. I repeatedly emailed Rio about my order with zero response. Still to this day my order of 2 weeks ago has not arrived. I do not have a tracking number and I assume it has not shipped.

The hard issue here is that I have reached out via email a half a dozen times. I have called the 800 number and left messages. No one has returned my emails or calls. How can you run a business this way? I have written them to please cancel the order, nothing in return. How do you deal with a company where you as the client mean so little to them?

I used Riogrande.com because a jeweler friend recommended them to me. If I had done the research that I've completed now there's no way I would have ordered from them. They've even made the Rip Off Report! I wish I would have checked.

I have no had to report to my CC company this as a fraudulent transaction because it is. I've been charged and ripped off. I had to change my credit card number. Do yourself a favor and avoid this company at all cost.

Utterly useless. First ever order. And last! Recommended by Lucy Walker. Not sure why. Charged me $60 “express” shipping (with DHL Express - the very worst, as it turns out) for a small but expensive package of supplies. Almost a week after the package was due to be delivered but failed to arrive in the UK, I was the only one who noticed it had gone AWOL, and having emailed them FIVE times, with no response from them at all, I finally got PayPal involved, and, by pure coincidence, they decided to make contact! In the meantime, I was left to chase DHL Express myself, even though the contract was between Rio Grande and DHL Express (and that whole firm is not fit for purpose. No clue how they are still allowed to operate as they sell expensive, “real-time”, “trackable” services that are nothing of the kind - when my package disappeared, they couldn’t even say which continent it was on! They scanned a shipping container it should have been in, apparently, but not the parcel itself! Try to contact them and you go round in circles for days! Hopeless!), who have just dragged the whole thing out. Two weeks after ordering I’m back to square one and have now requested a full refund as I need a supplier that communicates willingly and actually cares about their customers.

Just received my order, really fast with great customer service! I had problems with my bank on this order, they thought it may be a fraudulent purchase. I was notified quickly by the biling department via email and despite having to make multiple attempts to clear things up with the bank, the folks at Riogrande were super understanding and fast-I wasn't expecting to get my order for at least 2 more days, but it's here and it's perfect! Great prices too! Can't wait to start making things! Thank you!

The best deals on sterling and gold jewelry supplies--wholesale rates for the public. Fast shipping, quality merchandise. As an independent jewelry designer, I depend on Rio Grande for ear wires, sterling and gold-filled wire, and sterling ball-head pins.They also carry top quality tools, like wire-cutters with blades that won't immediately dull due to cheap steel, and at reasonable cost. My go-to for supplies.

I love this company. I have placed dozens of orders over a few years. They are very professional and if there is a problem they are quick to sort it out. I would recommend Rio to everyone.

Fast, affordable, and quality material. If I ever need a quick bit of material I always use this company. I highly recommend it.