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Rockdoor Avis 

810
•
TrustScore 4 sur 5

4,1

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Noté 5 sur 5 étoiles

Door is extremely well made , solid and has made a massive difference to the temperature in the hallway from how cold it was before. Feels secure with a thumb turn lock on the front inside, long bar h... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I bought a Rockdoor for the front of the house and it's been excellent. The build quality is immediately obvious, it's heavier and more solid than a standard composite. The 3-star lock as standard giv... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Im looking for a stylish composite door with side panels and I’ve repeatedly browsed Rock, Solidor and Endurance literature online. Rock doors have visual appeal but I can’t access a showroom or find... Voir plus

Noté 5 sur 5 étoiles

Our new stable door is absolutely fantastic. We couldn't be more pleased with it. It replaced our very old wooden one and looks ultra modern and feels rock solid. It was expertly fitted by Mick Booth... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant de portes
  2. aussi dans
  3. Fournisseur de portes

À propos de Rockdoor

Écrit par l'entreprise

Love your Rockdoor

The UK's most secure composite door. Designed and built in Britain for nearly 30 years.

Rockdoor Astoria composite door

Exclusive Design
and Innovation

From distinctive door styles to stunning glass designs and bespoke furniture, every product we create is crafted with timeless design and built to last.

Rockdoor front door

Our range includes front doors, back doors, stable doors and French doors – each created with individuality in mind. With distinctive styles, bespoke S-Glaze technology, and a carefully chosen colour palette.

Rockdoor security

Security
Built In, Not Added On

What truly sets a Rockdoor apart is what lies beneath the surface. From reinforced inner frames and high-density cores to secure glazing and advanced multi-point locking systems.

Every Rockdoor is rigorously tested to meet and exceed demanding security standards, giving you complete confidence that your home is protected day and night.

Trusted
by Over 1 Million Homes

We've earned the trust of over a million homeowners across the UK by combining innovation, craftsmanship, and an unwavering commitment to quality.

Rockdoor Hudson
30 Years
1M+ UK Homes
30+ Styles

We are different. We are Rockdoor.


Coordonnées de contact

Promotion box for Rockdoor

Transform your home with a Rockdoor

Unrivalled security and exclusive designs, made just for you.

4,1

Bien

TrustScore 4 sur 5

810 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,1

Tous les avis

(810)

86 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Just purchased my second Rockdoor!

I have recently purchased my second Rockdoor and couldn't be happier. Amazing service from start to finish again. There are so many options to choose from and gives me peace of mind that my home is secure.

3 février 2025
Avis spontané
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Réponse de Rockdoor

Thank you for the great review! We are thrilled to hear you are happy with your Rockdoor – your satisfaction means a lot to us.

Best regards,

The Rockdoor Team

Noté 5 sur 5 étoiles

Rock doors are an excellent product

I am delighted with my new front and back doors and they are smart and are of excellent quality. I feel much more secure in my home and my house feels warmer.

30 mai 2025
Avis spontané
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Réponse de Rockdoor

Thank you for the great review! We are thrilled to hear you are happy with your Rockdoor – your satisfaction means a lot to us.

Best regards,

The Rockdoor Team

Noté 5 sur 5 étoiles

We've just had a Rockdoor fitted by TL…

We've just had a Rockdoor fitted by TL window services whole process was fantastic from start to finish. The door ( we chose the vermont in light oak )i is completely amazing and has excelled our expectations. The locking system is really fantastic with numerous locks for added security. All in all first class

16 juin 2025
Avis spontané
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Réponse de Rockdoor

Thank you for the great review! We are thrilled to hear you are happy with your Rockdoor – your satisfaction means a lot to us.

Best regards,

The Rockdoor Team

Noté 5 sur 5 étoiles

New front door

We are absolutely delighted with our new Rock door! From the moment it was installed, it was clear that this is a top-quality product—solid, secure, and beautifully designed. The craftsmanship is outstanding, with every detail perfectly executed, giving our home an instant upgrade in both appearance and security.

A huge thank you as well to the expert fitter, whose professionalism and skill made the whole experience seamless. The installation was carried out with precision and care, and it was evident that we were in the hands of a true professional who takes great pride in their work.

We couldn’t be happier with the final result. The door not only looks stunning, but it also gives us real peace of mind knowing it’s built to such a high standard. Highly recommend

12 juin 2025
Avis spontané
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Réponse de Rockdoor

Thank you for the great review! We are thrilled to hear you are happy with your Rockdoor – your satisfaction means a lot to us.

Best regards,

The Rockdoor Team

Noté 5 sur 5 étoiles

Recently ordered a Cottage View light…

Recently ordered a Cottage View light from GAP in Chartwell Green. The whole process was seamless, efficient and delivered in a few days to my door by the guys at Bolton Depot. The installation was simple and now have quite a few admirers of the look and quality in my cul-de-sac. Thank you

2 mai 2025
Avis spontané
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Réponse de Rockdoor

Thank you for the great review! We are thrilled to hear you are happy with your Rockdoor – your satisfaction means a lot to us.

Best regards,

The Rockdoor Team

Noté 5 sur 5 étoiles

Fab Rockdoor

Absolutely love this back door for my late mums house the stunning Cottage View Light with Cat Flap, after 26 years of having an old wooden door that had gaps in and was letting all the cd in. my late mums partner is very pleased with it and highly recommend Rockdoors 👌☺️

5 octobre 2024
Avis spontané
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Réponse de Rockdoor

Thank you for the great review! We are thrilled to hear you are happy with your Rockdoor – your satisfaction means a lot to us.

Best regards,

The Rockdoor Team

Noté 5 sur 5 étoiles

“Best door on the street”

I was a little reluctant if I’m being honest. They look like a great door and the security is supposed to be excellent. But they’re not the cheapest door and whatever you choose you’re stuck with. Decisions, decisions

I did my research and I still always came back to looking at a Rockdoor. So I went for it.

Super impressed, the difference it made to the noise level’s from outside, that cold spot you get behind your door disappeared and when you close and lock it, it just feels secure and the look on the neighbours faces, when you know that they know you’ve just upped the game

So impressed I got myself a back door too and my mum popped one on her house too “Best door on the street” she says proudly

I can’t fault it guys. Well done

26 septembre 2024
Avis spontané
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Réponse de Rockdoor

Thank you for the great review! We are thrilled to hear you are happy with your Rockdoor – your satisfaction means a lot to us.

Best regards,

The Rockdoor Team

Noté 5 sur 5 étoiles

Hi Absolutely love my new composite door

Hi
Had my composite door fitted today by Tiger home improvements (Dale Barker)
Really really pleased with the door and professional way it was fitted.
5 stars!!!

12 juin 2025
Avis spontané
Logo de Rockdoor

Réponse de Rockdoor

Thank you for the great review! We are thrilled to hear you are happy with your Rockdoor – your satisfaction means a lot to us.

Best regards,

The Rockdoor Team

Noté 5 sur 5 étoiles

Recently had two Rockdoors fitted to my…

Recently had two Rockdoors fitted to my property and I must say the difference in Quality compared to my UPVC doors is amazing. The noise reduction too is great.

12 juin 2025
Avis spontané
Logo de Rockdoor

Réponse de Rockdoor

Thank you for the great review! We are thrilled to hear you are happy with your Rockdoor – your satisfaction means a lot to us.

Best regards,

The Rockdoor Team

Noté 5 sur 5 étoiles

I have just had fitted the 'Newark'…

I have just had fitted the 'Newark' Rockdoor after having issues with a composite door that was fitted 9 years ago. The quality is amazing compared to our last door. It opens and closes easy and looks incredible.

30 mai 2025
Avis spontané
Logo de Rockdoor

Réponse de Rockdoor

Thank you for the great review! We are thrilled to hear you are happy with your Rockdoor – your satisfaction means a lot to us.

Best regards,

The Rockdoor Team

Noté 1 sur 5 étoiles

Really disappointed with our door and…

Really disappointed with our door and service from this company. We have been complaining ever since it has been installed that it expands in the heat. They tell us it is a problem with the installation- which we have checked twice. Installation is perfect! The door is not fit for purpose. We want an exchange and this company will not supply one. Their warranty is worthless. Avoid.

29 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent quality Rock doors!

Had Rock doors fitted to the front and back of the house , really pleased with the excellent quality and fit of the doors.
We used Broadview Windows ( one of their recommended fitters) and they were absolutely brilliant.
Nothing was too much trouble for Terry and Steve, they overcame an unforeseen problem and resolved the issue with minimum fuss.
They cleaned up behind them and left everything spotless ,would highly recommend.

25 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Recent Rock Door fitted…

Recent Rock Door fitted by approved fitter Gary Parker. The door is gorgeous and fabulous quality, the fitting was exceptional. Very pleased.

26 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

I paid a lot of money £1400, for a Rock Door

I paid a lot of money for a Rock Door, to be fitted, and had nothing but trouble with hinges, alightment and the latest it the draft excluder fitted under the door required changing, fitters took it off to order the new part, 6 months ago, Rock still not proving the part, even when I said I would pay for it, we are in our 70s and we have 1" 1/2 gape under door, our living room is like living with a door open, the draft cuts right through us, our heating bills are over £220 amonth due to this, and we still can not get the part,
This company is the worst I have ever bought from.

19 mars 2025
Avis spontané
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Réponse de Rockdoor

Good morning William,

I requested more information through the find reviewer tab on the 19th March, but you have failed to provide me with this within the 3 days Trustpilot give you to reply, please can you send me your contact details through our customer service team at customerservice@gap.uk.com so I can help get this issue resolved, please mark this FAO Jason and relate it to your Trustpilot review and i will get in touch with you to help resolve the issue with your Rockdoor.

best regards

Jason @ Rockdoor

Noté 1 sur 5 étoiles

Regret buying a rockdoor

We've had a new rockdoor fitted about 6 months ago now and continually have problems with the bottom hinge where it seems to come loose and drop the door so it's out of alignment. We've had the hinge replaced three times now and the hinge drops 2-3 times a week leaving us unable to shut the door and from a security point of view this is dreadful. Rockdoor won't speak to us so we are reliant on a very busy and short of time installer and in the meantime we are left with this continuous problem. I really regret buying a rockdoor now which is a shame as it is an attractive door and sold to us as being of high quality.

6 février 2025
Avis spontané
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Réponse de Rockdoor

hi Sophie,

I have reached out to you by calling you and requested more information but you have not sent it me, please can you send the information we discussed on the phone and by email so i can help resolve your issue.

best regards

Jason

Noté 2 sur 5 étoiles

Issues with door alignment and door handles

I bought a rock door approximately 3and half year ago recommended by my builder who renovated our bungalow. We thought we bought a door with a 10 year warranty but turns out not everything has a 10 warranty as our builder did not pass on the warranty leaflet to us. We have had issues with the door opening after being locked and the lacquer on the door handles chipping and discolouring.we contacted our builder who is next to useless at adjusting the door he has fitted on as an approved fitter for GAP.
I contacted GAP about the issues who just told me to contact my installer or as they called him , their customer.trying to contact their customer DBHuntley Ltd my installer is harder than speaking to King Charles.i have found out that the door needs adjusting which is down to their customer,my builder and the door handles called furniture only have a 2 year warranty unlike the door which is advertised with a 10 year warranty.So I am left with a bill for new door handles which I didn’t know only has a 2 year warranty and a door needing adjustment that my installer who has been allowed by GAP to fit their rock door so I assume he is approved but it appears he isn’t he is just a builder.He is not on their trusted installer list .
Nobody at GAP branch or the installer told me about warranty limitations on the components on the door .

6 janvier 2025
Avis spontané
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Réponse de Rockdoor

Hi Steve,

I am sorry that you have had such a bad experience with your installer, we always encourage homeowners to use the services of a RockDoor Trusted Installer (RTI) that way you can rest assured that your door is installed to the correct 5* standard, all RTI's attend our training academy at head office where they are put through a series of tests to gain their accreditation, they are also provided with training in the handover process so that the itemised warranty is conveyed to the homeowner, our warranty is very comprehensive and the 2 years we offer on furniture fittings is comparatively better than our competitors who generally offer a 12 months warranty on the hardware and fittings, it is worth noting that if a Rockdoor is not installed as per the 5* installation guide then the warranty can be null and void especially if the installation is questionable, it is very important that the door is installed correctly this is why we will always encourage you to use the services of an RTI.

best regards

Rockdoor Customer Services

Noté 1 sur 5 étoiles

Unable to replace glass…

So I own a house with a Rockdoor front door. (Installed before I purchased the house) The glass has smashed in the front door and I've just found out that due to Rockdoor's ridiculous S-Glaze technology I am unable to just replace the glass and will have to fork out for an entire new door. This won't be another Rockdoor.

12 décembre 2024
Avis spontané
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Réponse de Rockdoor

hi Joanne,

Thanks for taking the time to leave a review, we are sorry that you felt ii necessary to leave such a poor review, Rockdoors are amongst the most secure doors on the market because of the "S-Glaze Technology" the glass unit is encapsulated within the door itself so it cannot be pushed out unlike cassette glazed doors, this helps protect the property from attackers that push the glass off the beads to gain entry, we are sorry that you wish to go for a door with cassette beads, please do consider the pitfalls in doing this, your property will be exposed to potential weaknesses at the cassette beaded area of any replacement door that you may choose.

best regards

Rockdoor Customer Services

Noté 5 sur 5 étoiles

Fitters turned up on time

Fitters turned up on time, fitted the door within the day and left the site as they found it. I made various Add Hoc requests re the old door all accommodated. Perfect well done GAP !

5 novembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Do not buy a rock door.

I purchased my rock door in 2015. Due to bowing, warping etc I have had it replaced a few times I am now on my 5th. The last was fitted in 2019 by Gap themselves, change of style and a new frame. I was assured that this one is the ‘Rolls Royce’ of doors and there wouldn’t be any further issues.
This has now bowed and is cracking, basically I have been told by Gap customer services I need a new front door.
My original door was sold by Gap to the retailer in 2013 therefore they have now stated I am no longer under warranty, obviously only buying the door in 2015 I wasn’t aware of this. As Gap fitted the current door in 2019 I now have a door that is only 5 years old and needs replacing! As a goodwill gesture they have sent an engineer to try to adjust the door, this has caused issues in Itself. My advice is do not buy a rock door! They are very expensive and not fit for purpose I thought I would have this door for the foreseeable not 5 years.

9 octobre 2024
Avis spontané
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Réponse de Rockdoor

Hi Michael,

I have investigated this case in some detail and I am sorry that you have issues with your door, I have checked the records and your door was sold to your installer in 2013, I am not sure why they sold you the door in 2015 but we would be happy to work with your installer to help mitigate the full cost for a new door, we can look at a supported rate for a replacement given the door warranty has lapsed now but this would have to be actioned through your installer, my understanding was that you were in discussions with your installer/retailer following our last conversation, I am assuming that this has failed to materialise in any further support by them? my records show we are again sending an engineer out free of charge today to help with your door which is out of warranty, we can adjust the door and make the operation better but its a shame your installer/retailer is not as keen to help you out as we are, apologies for this.

best regards

Rockdoor Customer Support

Noté 5 sur 5 étoiles

At last, great follow on customer service

We had a Rockdoor fitted a few years ago and it has got worse and worse to close, I thought it may have warped and tried to contact the company that installed it who had ceased trading therefore meaning I had no warranty. I contacted Gap, the door manufacturer. They confirmed I had no warranty but Jason from Gap took on my case and arranged for the issue to be rectified by a local installer. Contact from Jason was excellent and he kept me informed of the situation with my repair throughout. The door was fixed and fits better than when it was new.

Thanks Jason

Good to see good customer service still exists.

24 septembre 2024
Avis spontané

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