Rocksteady Music School Avis 

850
TrustScore 4.5 sur 5

4,4

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Noté 5 sur 5 étoiles

My son thoroughly enjoyed the lessons he had with Kirsty. Over 3 years she taught him on the keyboard, guitar and drums and it is a skill he thoroughly enjoyed! He loved the concerts and having the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My daughter loved her time with Rocksteady, learning the keyboard developing her skills and playing with her group. It was lovely to see their development at the concerts. She left primary school wit... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My 2 boys love having Rock steady lessons with Daz at Colney Heath school. He has raised their confidence and their team listening skills so much and play various notes in time to the music! They look... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

We pay over £44 a month because it seems that the paying parents subsidise the cost for the parents that don’t have to pay, which is very frustrating. My son has been doing this since October... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. École de musique
  2. Institution éducative

Écrit par l'entreprise

Weekly in-school band lessons that celebrate fun, individuality and creativity! Rocksteady’s inclusive approach helps children find a sense of belonging through new friendships and a shared love for music, whilst boosting social skills, wellbeing and confidence.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

850 avis

5 étoiles
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4,4

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(850)

238 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Money making scheme...would not recommend

Would not recommend Rocksteady at all! they are a modern day con artists exploitation through young children, a waste of money and time with false hopes! They are not transparent how the costing for these sessions actually work, their costing model makes no logical sense, it just leaves parents confused whilst they waffle down the phone how it works. Where is the transparency on their website? Its an upfront monthly DD payment taken but if the school is closed for 1/2 term or music teacher is ill and lesson is cancelled, they don't make up for these sessions and no refund is given. The reason they give instead is 'your child is making expected progress and the cost would thus cover this' we don't give refunds on these occasions. Also on one occasion my child was not collected for her lesson and I had to raise this with rocksteady who said she wasn't in school that day to which I replied she was but wasn't collected. After they investigated they did apologise and made up an extra session for her. In my experience, I find Rocksteady very defensive and does not take accountability for their own mistakes. Its too expensive for what its actually worth and together with a lack of costing transparency which I've never come across anywhere else I would go elsewhere if your child wants to take up learning a musical instrument/sing in a band. Progress is very very slow, but the only positive is the kids who attend are having fun

11 juin 2026
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Réponse de Rocksteady Music School

Hi there,

Thank you for sharing this feedback.

Please accept our apologies for any confusion relating to Rocksteady’s subscription model, and we hope the following helps to clarify how it works: Within the academic year (September to July), there are 36-39 teachable weeks that band lessons could be available to you. We know things like unexpected band leader sickness or school closures may occur, so to account for this, the monthly subscription guarantees a minimum of 33 lessons per academic year. If your child joins later in the year, the minimum number of lessons is adjusted to reflect their start date.

The number of lessons delivered at your school are reviewed on a regular basis, and in the unlikely event it looks like you are not on track to receive your minimum lesson count, and extra catch-up lessons are not possible, we will, of course, provide a credit or refund.

We’re also very sorry to hear there was an occasion when your child was not collected for their lesson. This must have have been disappointing and frustrating – and for that we apologise.

All feedback is taken seriously and we'd really like to chat this through with you further. Please don't hesitate to get in touch by calling 0330 113 0330 or emailing info@rocksteadymusicschool.com.

Many thanks,
Rocksteady Music School

Noté 5 sur 5 étoiles

The music lessons are amazing my son…

The music lessons are amazing my son loves them and your customer care team is amazing phebie is amazing

8 juin 2026
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Réponse de Rocksteady Music School

Hi Andrew,

Thank you for your 5* review! We're so pleased your son is loving his Rocksteady lessons and that you've had a wonderful experience with our team too.

Many thanks for sharing,
Rocksteady Music School

Noté 5 sur 5 étoiles

Highly recommended!

These drum lessons have been a wonderful experience for my son. They have helped build his confidence, teamwork skills, and enthusiasm for learning. He enjoys every session. Highly recommended!

6 juin 2026
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Réponse de Rocksteady Music School

Hi Marina, thank you for this wonderful review!

It's brilliant to hear that your son is loving his drum lessons and that the experience has helped build his confidence and enthusiasm for music.

Many thanks for sharing,
Rocksteady Music School

Noté 5 sur 5 étoiles

My daughter has been doing Rock Steady…

My daughter has been doing Rock Steady with Marcus for a term and a half and has loved every minute of it.
The show was incredible, and Marcus's enthusiasm is infectious. The level of detail he goes into to recognise every child's achievement is so encouraging and makes each child feel valued and proud of their progress. I would highly recommend Rock Steady to any parent looking for a fun, supportive, and confidence-building music experience for their child.

4 juin 2026
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Réponse de Rocksteady Music School

Hi Victoria,

Thank you for this great review and recommendation.

It's so good to hear how much your daughter has enjoyed her Rocksteady experience so far - and that you enjoyed the concert too!

Seeing children grow in confidence as they progress, whilst having fun alongside their bandmates, is what Rocksteady is all about. Marcus will be really pleased to hear your kind words too.

We hope your daughter continues to love every minute of her musical journey!

Many thanks,
Rocksteady Music School

Noté 5 sur 5 étoiles

We've not started yet but I rang to ask…

We've not started yet but I rang to ask some questions and got very thorough answers to my queries. This assured me a great deal of the type of company they are. I hope my child gets a place and enjoys the sessions!

2 juin 2026
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Réponse de Rocksteady Music School

Hi there, thank you for this lovely feedback.

It's great to hear our team were able to help with your queries. We hope to get your child rocking with us soon and that they'll enjoy every moment of their musical journey!

Many thanks,
Rocksteady Music School

Noté 5 sur 5 étoiles

An amazing musical journey and exceptional teaching!

Rocksteady Music School has had a profound impact on my son’s life. He has been part of a Rocksteady band from Year 3 to Year 6, and it has been a truly wonderful and rewarding experience. His music teacher, Oliver, showed exceptional patience, dedication, and care throughout these years. Thanks to Oliver’s incredible guidance, my son's musical potential was fully unlocked. He has blossomed into a formally recognized, talented young musician, even earning a Trinity College London qualification. Music has immensely helped his personal development, confidence, and well-being. As he transitions to Year 7, we want to express our deepest gratitude to Oliver and the whole Rocksteady team for these unforgettable years of music. Highly recommended!

2 juin 2026
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Réponse de Rocksteady Music School

Hi Seyed,

This is incredible to hear, and what a journey your son's had from Year 3 to Year 6!

It's brilliant that he's grown throughout his time with Rocksteady, not just as a musician, but in his confidence and wellbeing too. Earning a Trinity College London qualification is a fantastic achievement, and something he should feel incredibly proud of as he heads into secondary school.

Oliver will also be delighted to know the impact he's had on your son's musical journey. We wish your son all the best at his new school, and hope his love for music continues to grow.

Many thanks,
Rocksteady Music School

Noté 5 sur 5 étoiles

My daughter has thoroughly enjoyed her…

My daughter has thoroughly enjoyed her lessons with her Rocksteady teacher, Greg. She says the lessons are fun and she has learned a lot about musicality and performance.
As a parent, dealing with Rocksteady has been incredible. Communication is brilliant and the service they provide to families is amazing.

8 mai 2026
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Réponse de Rocksteady Music School

Hi Mark, thank you for this lovely review!

It's brilliant to hear that your daughter is having so much fun while learning new skills in her band lessons - this is what Rocksteady is all about!

It's also wonderful to know you've had such a positive experience as a parent too, thanks so much for sharing.

Rocksteady Music School

Noté 5 sur 5 étoiles

Great enrichment opportunity

Rocksteady is a great enrichment opportunity for the kids. It doesn't only teach them music and playing an instrument but gives them also confidence to play and perform in front of an audience. It shows how fun it is to play in a band and how all the band (team) members have their own importance. My son loves the lessons and playing the keyboard!

21 mai 2026
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Réponse de Rocksteady Music School

Hi Maaret, thank you for this great review!

It's brilliant that your son is enjoying learning the keyboard and being part of his band. The confidence children gain from learning together and performing in front of an audience is such a special part of the journey, and it's lovely to hear this shining through for your son.

Many thanks,
Rocksteady Music School

Noté 5 sur 5 étoiles

My daughter loves her music lessons and…

My daughter loves her music lessons and says that her teacher is really kind

21 mai 2026
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Réponse de Rocksteady Music School

Hi Laura, thank you for this lovely review.

It's wonderful to hear that your daughter is enjoying her Rocksteady lessons and that she feels so well supported.

Many thanks for sharing,
Rocksteady Music School

Noté 1 sur 5 étoiles

Massive waste of time and money

Massive waste of time and money. Started off well. Then the teacher missed a few lessons consecutively. Followed by a concert in which they were expected to perform despite the lack of actual lessons... then Rocksteady cancelled the classes altogether. We were given a refund for the month already paid. But refused a refund for the missed lessons. Massive con. Don't waste your time or money.

21 mai 2026
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Réponse de Rocksteady Music School

Hi Lucy,

Thank you for your feedback. We know how much children look forward to their band lessons, and how important consistency is for their progress and enjoyment. We're so sorry this wasn't the experience we were able to provide.

There are times when pausing lessons at a school is the most appropriate course of action, as this allows us to resolve any issues and ensure a better experience going forward. Payments are frozen immediately when this happens, and we work closely with schools to resume lessons quickly. Unfortunately, this is not always possible – and we sincerely apologies lessons did not resume at your school.

Please be assured that concerts only ever go ahead if the children feel ready and confident to perform, and your band leader will always make that call based on what is right for the group.

To explain a little more about how payments work, our monthly subscription guarantees a minimum of 33 lessons per academic year, or the equivalent based on when your child started. Where that minimum hasn't been met, we will, of course, issue a credit or refund.

We'd really like to look into this further for you. Please don't hesitate to get in touch on 0330 113 0330 or at info@rocksteadymusicschool.com.

Many thanks,

Rocksteady Music School

Noté 5 sur 5 étoiles

A really amazing scheme

A really amazing scheme, the instructor at our school was wonderful and very patient, my son has gained so much confidence, so thank you!

19 mai 2026
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Réponse de Rocksteady Music School

Hi Pam,

It's wonderful that your son has gained so much confidence through his band lessons. Learning to play alongside bandmates in a fun and supportive environment is what Rocksteady is all about, so it's brilliant to hear that this has had such a positive impact on your son!

Many thanks,
Rocksteady Music School

Noté 5 sur 5 étoiles

Brilliant- highly recommend

My son absolutely loved his time doing rock steady. He performed and gained a certificate in less than a year. Unfortunately he had to change schools due to relocating, and his first words when we told him were “will I still get to do my drumming?” He loved his music teacher and couldn’t recommend it to other parents enough. It’s honestly brilliant for the kids!

15 mai 2026
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Réponse de Rocksteady Music School

Hi Hayley,

Thank you for your 5* review!

It's great to hear how much your son enjoyed his Rocksteady experience, and what an achievement to have gained a certificate as part of our exam-free music qualification - he should be really proud of himself.

We wish him all the best at his new school and hope he continues to enjoy his musical journey.

Many thanks,
Rocksteady Music School

Noté 5 sur 5 étoiles

My daughter has started to learn the…

My daughter has started to learn the electric guitar the beginning of this academic year. Her band leader Liam is amazing, was totally made for his job. My daughter is absolutely loving the guitar and is doing amazing. I would truly recommend rock steady

14 mai 2026
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Réponse de Rocksteady Music School

Hi there, thank you so much for this lovely review and recommendation.

It's brilliant that your daughter is enjoying her Rocksteady experience and learning the guitar with her bandmates! Liam will be really happy to hear this too.

Thanks for sharing,
Rocksteady Music School

Noté 5 sur 5 étoiles

My son absolutely loves this class

My son absolutely loves this class. He says it is so much fun. My eldest son has now joined so he also start learning an instrument and having fun 😁

13 mai 2026
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Réponse de Rocksteady Music School

Hi Wendy,

Thank you for this lovely review.

It's great that your son is loving his band lessons, and that this has inspired his brother to join too! Learning an instrument in a fun and supportive environment is what Rocksteady is all about, and it's great that this has shone through.

Many thanks,
Rocksteady Music School

Noté 5 sur 5 étoiles

My daughter originally started on the…

My daughter originally started on the bass guitar, however singing was truly what she wanted to do but lacked confidence. I couldn’t persuade her but when I contacted Rock steady, with their help and encouragement, she eventually had the confidence for vocals. Paul her teacher is absolutely amazing! Thankyou for all your praise and encouragement because it has given her so much confidence 🙂🙂

12 mai 2026
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Réponse de Rocksteady Music School

Hi Neelam,

Thank you for this great review!

It's wonderful to hear that your daughter's confidence has developed, and she's felt supported and encouraged to take on the vocalist role in her band. Paul will be thrilled to hear this feedback too!

Thanks for sharing,
Rocksteady Music School

Noté 5 sur 5 étoiles

My son has been doing rocksteady for 3 yrs

My son has been doing rocksteady for over 3 years, it has been a great experience for him, he has learnt to play different instruments and has grown in confidence, especially when he performs in his concerts.

12 mai 2026
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Réponse de Rocksteady Music School

Hi Siobhan,

Thank you for your 5* review!

It's great to hear how much your son's confidence has grown throughout his time with Rocksteady! Seeing that confidence shine through at the end of term concerts is always a special moment.

Having the chance to learn different instruments along the way also makes it such a rewarding experience, and we hope he continues to enjoy his musical journey!

Many thanks,
Rocksteady Music School

Noté 4 sur 5 étoiles

Excellent for building confidence and promoting team work

All of my children have loved being part of Rocksteady, the band environment supports team building and the concerts build confidence.

6 mai 2026
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Réponse de Rocksteady Music School

Hi Jenny, thank you for taking the time to leave this lovely review!

It's wonderful to hear that your children have loved being part of their Rocksteady bands. Learning to play together, support each other and then perform on stage are such a big part of the experience, and it's great that this has shone through.

Many thanks,
Rocksteady Music School

Noté 1 sur 5 étoiles

Poor experience with billing not…

Update: Following the company response, it has now been clarified that the remaining £10 credit was intended to be applied against a future payment. However, as my subscription has since been cancelled, it remains unclear how this outstanding amount will be refunded.
Poor experience with billing not reflecting the service provided.
I was charged £44.68 on the 1st of the month for what is normally a package of 4 lessons. However, only 2 lessons were scheduled for that month, despite the full monthly fee still being taken.
This was during a period where the school had already confirmed they would be ending their arrangement with Rocksteady Music School at the end of the academic year, yet the level of service had already reduced.
There were also instances of last-minute cancellations, with assurances that lessons would be made up and reviewed at the end of term. However, from my experience, this did not result in a clear or timely resolution.
In addition, a £20 refund had previously been agreed, but only £10 was actually paid, leaving £10 still outstanding.
I raised these issues directly but did not receive a proper resolution and ultimately had to go through my bank under the Direct Debit Guarantee to recover the overpayment.
Based on my experience, the billing did not align with the service delivered, particularly during a period of reduced provision and cancellations. I would strongly recommend that other parents carefully check how many lessons are actually being provided compared to what they are being charge

1 mai 2026
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Réponse de Rocksteady Music School

Hi Hannah,

Thank you for your feedback and we do apologise that your Rocksteady experience hasn't been the positive one we aim to provide.

Your monthly direct debit spreads the total cost for the academic year evenly across 11 equal payments, with no payment taken in August. This is because the number of lessons available each month varies depending on school holidays and bank holidays, so the subscription evens this out rather than charging per lesson. Across the academic year, this guarantees a minimum of 33 lessons in total, including termly concerts.

We're also very sorry for any disruptions to your child's band lessons this term. Whenever a band leader is unable to teach, we will always look to arrange a cover teacher to minimise disruption to your child's lessons, but unfortunately this isn't always possible. To make up for this, a £20 credit has been issued to your account which has been allocated against your regular May and June direct debit payments - therefore you can expect the second £10 credit to come off your next payment.

We apologise again for any inconvenience caused. If you have any further questions, please do give us a call on 0330 113 0330 or email info@rocksteadymusicschool.com and we'd be happy to help.

Many thanks,
Rocksteady Music School

Noté 5 sur 5 étoiles

My son has been doing rocksteady for 2…

My son has been doing rocksteady for 2 years and Thursday was his favourite day of the week as his lesson was on Thursday. Unfortunately, we had to drop him out because of some situations but I would recommend it. And his teacher Will was so nice and friendly.

30 avril 2026
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Réponse de Rocksteady Music School

Hi there,

Thank you for your great review!

It's brilliant to hear how much your son enjoyed his Rocksteady experience and that it became the highlight of his week.

We hope he continues to enjoy his musical journey and would love to welcome him back in future!

Many thanks,
Rocksteady Music School

Noté 5 sur 5 étoiles

Rocksteady has been amazing for bits of…

Rocksteady has been amazing for both of our children, they are both autistic, and will has been incredible for them,he's kind, considerate and understanding and teaching them at a pace they are both happy with.
They have grown in themselves, and in confidence with others aswell, and have made some fantastic friends in their bands.
Highly recommended if your children are quite and withdrawn from social interactions, this helps they to grow in so many ways.

3 mai 2025
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Réponse de Rocksteady Music School

Hi Laura,

Thank you for your 5* review!

It's great to hear that both of your children are loving their band lessons, and that it's been a really supportive environment for them to grow and gain confidence. Making new friends and having fun learning a new instrument is what it's all about.

Thanks for sharing,
Rocksteady Music School

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