Roko Health Clubs - Gillingham Avis 48

Lee has been great swimming teacher for the boys and my daughter

Dirty gym. I get a sore throat after every workout. The steam rooms just a room, no steam. Full of weird little men. If something’s broken, it might aswell be forgotten about. It’s just been bought so I’d wait to join but I can’t see much improvement. Serious money needed.
*update. The hairdryers don’t work and people have been choosing a £13 month gym over this place*

Just received a disgusting call from their sales representative Tina asking if I wanted to come back (haven’t been there for over a year because they put me in a horrible 3month notice cancellation contract) after I politely declined to join the gym she had the audacity to say “when you hit 16 st again don’t be afraid to come back” then proceeded to hang up.

Paul’s Pilates class was very good as usual, fun and informative 😊

Avoid this place at all costs!!! It is an absolute nightmare trying to cancel as they threaten you with debt collectors. They also don't care about people's mental health they just demand money. PLEASE AVOID terrible place. You will get to self into a long contract with out realising.

Roko health club provides a fantastic experience. The facility is truly fantastic, the Roko team are exceptionally friendly, helpful and always available to provide guidance and support.
I have been undergoing personal training sessions with Taylor for the past 15 weeks, and I cannot recommend all there PT’s highly enough.
The progress I have made in my fitness level has far surpassed my expectations.
The classes are well organised, enjoyable and most importantly offer a supportive environment.
Thank you for providing such an outstanding experience.

ROKO Gillingham is an excellent health club. The gym facilities are great, with plenty of cardio fitness machines, weight lifting machines, free weights etc. There’s a good size swimming pool, and a small training pool, as well as a jacuzzi, steam room and sauna. The reception and gym staff and personal trainers are friendly and helpful, and available for any advice. There are also dozens of varied classes throughout the week, that cater for all age groups and abilities, which are included in the membership fee. There’s also a comfortable coffee lounge, with drinks and snacks available. I use ROKO five mornings a week, it’s a very friendly club, and I think it’s terrific value for money, and would highly recommend it! - David

This is my happy place. Great range of equipment, great classes and friendly knowledgeable staff. Can't recommend highly enough.

Excellent across the board. Staff are friendly, approachable, knowledgeable and available. Gym is well equipped with high tech equipment. Plenty of classes available in the studios. Spa area and changing rooms are clean and consistent and well maintained. After a good workout and spa, the restaurant is waiting to rejuvenate you.

Lovely sauna! I enjoyed the gym area as well and was impressed by the quality of the cable machines.

A great morning had, popping in with a day pass today. Such a friendly environment created by both staff and members. So lovely to catch-up with everyone. Brilliant classes, boxing with Dean and lbt with Sarah. Both exceptional at what they do and make the time whizz by.

Outrageous behavior from the reception/PT staff when wanted to hand in my 3 months notice to quit.

Refused to take the hand written letter as stated in their terms and conditions and threw my letter back over the counter into the floor!

When emailed them to make a complaint there not bothered I was told that the member of staff in question “acted in a professional manner”

I have video evidence of the whole conversation and sent it in for the so called manager to see who funny enough hasn’t got back to me regarding this.

Think there staff need some customer service training and maybe updated on your term and conditions policy

Changing rooms are dated
Swimming, steam and sauna is poor I would recommend Reynolds Fitness Spa all day long!

A pleasant gym with good facilities including good sized swimming pools and a sauna. I have been using the gym for some time now. Equipment has been upgraded recently. Staff are friendly and there is also a onsite nursery. There is a pleasant area to relax in downstairs with food and drink available. There is also plenty of parking in addition to being located next to a convenient bus stop on the A2.

Dom was brilliant in explaining what the membership offers and how to use the facilities. Very impressive establishment.

I started at Roko back in January of 2024 having not been in the gym for over 6 months. I had my induction with Jenny and she was AMAZING. She had a long talk with me to understand my goals for the gym, my motivations and how often I planned to attend. Not only did she talk to me about the gym side of things but she helped to give me an understanding of the nutrition and the importance of nutrition alongside a good workout routine. Having my initial induction with Jenny was so helpful to make the gym feel less intimidating and in the 10 weeks I’ve been going so far I’ve felt supported every step of the way. Whenever I see Jenny she is so friendly and always checking in on how I’m doing. Follow ups with her are always so valuable to me in ensuring I continue to progress on my fitness journey. I have seen SUCH amazing progress since starting at Roko and following the plan provided by Jenny and I can’t wait to see the future progress I will make. To anyone who is nervous about the gym or just looking for more guidance I would 1000% recommend asking for Jenny.

Roko is a big part of my life now. I basically live there. I do a combination of classes and weights in the gym floor. In terms of choices of machines it's not great and could be better but classes are fantastic especially Mark's one such Zumba,LBT ,pilates and over 50's are absolutely brilliant 👏. He is amazing instructor and he can move oh yeah he can. Its a pleasure to watch him dance. So definitely recommend it !!!

My daughter has swimming lessons with Elaine,my daughter has cerebral palsy and Elaine has been amazing and encouraging from day one,with one to one lessons for a period of time and now in a group lesson which she loves now swimming 15 metres it really has been an amazing journey,thank you so much Elaine and to Roko fab swimming pool facilities.

Welcoming staff and great facilities - gym has plenty of equipment and pool area is great too

As a sedentary, 58-year-old lady, I was apprehensive and lacked confidence at my induction, but Jenny was friendly, welcoming and made me feel at ease straight away. She explained everything in detail to me and was both motivating and inspiring! I can't wait to return! 💯💪

Great gym
From the reception who are always helpful to Dave the cleaner!
The classes are exceptional- Taylor, Dean Jenny & Cara are very knowledgable and really put us through our paces.
Of course, the big boss Sarah is always a pleasure to deal with.