Great communication and glass unit very well made. I had to reschedule delivery, sent an email and got a reply within an hour with new delivery date. Slight problem with the upstand not being de... Voir plus
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Lisez les avis des autres
I found Roofglaze online. I chose two 1500x1500 rooflights for our office. Excellent product, delivered promptly. Having tried and tested Roofglaze on our own office, and being so impressed, we will... Voir plus
We have been thoroughly pleased with our Roofglaze skylights. The build quality is excellent: they are very well made in every aspect. We have been especially pleased with the larger, electrically... Voir plus
Ordered a bespoke Korniche roof lantern, price was cheaper than same product elsewhere. Arrived in time and well packaged. Being very diligent I checked everything thoroughly, the lantern itself was p... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
From Flatglass rooflights, to large area roof glazing systems and fully bespoke rooflight solutions, we will help you to bring beneficial natural daylight into your living spaces.
Coordonnées de contact
Royaume-Uni
- www.roofglaze.co.uk
4,4
Excellent
96 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very happy with our purchase item…
Very happy with our purchase item delivered on time and as per order
6 mai 2026
Quick delivery quality of the product…
Quick delivery quality of the product is fantastic, I will always continue to use this product on our builds
10 juillet 2026
Nothing but a shambles from the word…
Nothing but a shambles from the word go. Delivery date note kept. Communication a nightmare
Would never use again.
13 mars 2026
Réponse de Roofglaze
Hi Paul, thank you for taking the time to leave a review — we are sorry your experience left you feeling this way.
Unfortunately, your order was impacted by an unexpected machinery breakdown at one of our third‑party manufacturing partners, which affected the delivery timeline. While we were not in a position to change the outcome, we did share updates as soon as we received confirmed information.
We know delays are frustrating, and we’re reviewing how we communicate during supplier disruption so expectations are clearer throughout. Thank you again for your feedback.
Kind regards,
The Roofglaze Team
We have used roof glaze on 5 occasions…
We have used roof glaze on 5 occasions now and the experience is always good
2 novembre 2025
Trading for years now
We have been dealing with Roofglaze Rooflights Ltd for many years now. Always courteous, professional and they have a solution for almost everything involving Skylights. Capable, efficient and a pleasure to deal with.
12 février 2026
Avis spontané
Excellent customer service
Excellent customer service. Detailed delivery instructions. Great communication. Light well arrived super speedy.
18 novembre 2025
The best roof suppliers
Roofglaze are very easy to deal with, the quotes are provided quickly, the whole ordering process is seamless and we are always updated with the progress of orders, Figen in transport is always accomodating and goes above and beyond when assiting us with deliveries, Rooglaze is the only place to go for any roofs!
20 novembre 2025
Avis spontané
Excellent service
21 octobre 2025
Always good and to the point and very…
Always good and to the point and very effective on delivery details
12 novembre 2025
Avis spontané
Great company to deal with.
Great communication and glass unit very well made.
I had to reschedule delivery, sent an email and got a reply within an hour with new delivery date.
Slight problem with the upstand not being delivered with the unit.
Told delivery driver, he contacted roofglaze and I recieved a phone call from them very quickly and lady had one dispatched.
Unit has now been installed and looks great.
25 juin 2025
Very good product good communication…
Very good product good communication
Always there to answer any questions.
28 mai 2025
You are asking me to reflect on your…
You are asking me to reflect on your service but my purchase is not scheduled to arrive until 9 June!
22 mai 2025
Réponse de Roofglaze
Good afternoon John,
This delivery date is well within the timeframe stated on our website and order confirmation from the date of your order; the email you received is automated. We will take your feedback into consideration going forward, but would ask for more information as to why you feel that this has warranted a 1-star review. Please call us on 01480 474 797 or email in at info@roofglaze.co.uk and we will do our best to resolve this situation.
Kind regards
Over £500 out of pocket due to miscommunication/failure to deliver on confirmed delivery day, and replacement glass is damaged yet company refusing to compensate
I am over £500 out of pocket thanks to being provided with erroneous information regarding delivery dates and having been sent damaged glass twice which I have also had to pay to remove/dispose of. The replacement glass is also damaged and despite me alerting them to this and providing pictures on the same day it was finally delivered (late), the supplying company are refusing to provide any compensation for the damaged product despite the legal obligation to do so as per Sale of Goods Act and Consumer Rights Act. Currently seeking advice and considering taking to small claims court.
18 mars 2025
Avis spontané
Réponse de Roofglaze
Hi J, thank you for taking the time to leave this review —we are very sorry to read this and we take these concerns extremely seriously.
From what you’ve described, there are several issues here: delivery communication, the condition of the glass on more than one occasion, and the way the matter has been handled afterwards. That’s not the experience we aim to provide.
We can’t comment on the specifics of an individual order publicly on Trustpilot, but we do want to be clear that we will always meet our obligations under consumer law, and we investigate any reports of damaged goods and associated costs as part of our complaints process.
We’re reviewing this internally to understand exactly what happened and why you feel you’ve been refused a fair resolution. Thank you again for raising it — feedback like this is taken on board to improve both our delivery updates and how issues are resolved when things go wrong.
Kind regards,
The Roofglaze Team
Brilliant service from start to…
Brilliant service from start to finish,roof lantern arrived exactly on time,packed really well and a fantastic bit of kit
4 mars 2025
Cupola
Ordered 2 products.
They came on time and the delivery method used was fast and communicative.
Products were as described, very good value and are now fitted, customer delighted.
3 mars 2025
First class outstanding products and customer service!
We’ve been carrying out extensive refurbishment work at our home and decided to remove the 8 skylights we’ve had for decades and go for the more modern roof lanterns.
We contacted numerous suppliers over several months all over the UK, but one of the suppliers stood out more than any of the multitudes that we contacted; Roofglaze Rooflights.
What an amazing experience we had during the specification through to ordering the roof lanterns period. We’d give 5 stars just for the customer services aspects of this company as they were absolutely amazing.
I personally had the pleasure of dealing with Charlotte, Beth, Mark and Karen, all of whom dealt with all and any questions, amendments and complications that we had in a courteous, expedient and most professional manner.
From start to finish, I can honestly state that it was absolutely clear that all of the above mentioned are customer focused and can’t do enough to help make the customer feel welcomed and valued.
In a nutshell, they were brilliant, so, well done to all the aforementioned members of staff at Roofglaze, you’re all a credit to the company, so please keep up the great work.
Vincetestarossa
19 octobre 2024
Avis spontané
We ordered an electric walk on roof…
We ordered an electric walk on roof window and are very satisfied. The product is high quality, works perfectly, and the service was professional and responsive at each times of the design process . Highly recommended!
1 octobre 2024
Avis spontané
Great Lantern
Fantastic service, great product, and looks great
We are really happy,
thank you
8 janvier 2025
Avis spontané
Good value
Good value, fast response and lead times. Always with the solution and easy to work with.
28 novembre 2024
Avis spontané
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