Roselondon Avis 

Scum based in china. Nothing to do with London. Really bad quality products. Impossible to get a refund even if you will send the item back. Avoid at any cost.

I have this morning been sent a glossy fashion advert , from Roselondon with exactly the same fashionable dress and other beautiful designs (on what must be a computer generated fashion ad.) at greatly reduced prices, that I was foolishly enticed by another so called ‘…..London’ firm ‘MovaLondon’ ( for a fashionable blouse)-another with similar tempting high fashion ad ‘Vintango’ to order the same fashion dress advertised on Roselondon today (for £34.99 then, in May).that materialised as a cheap shapeless unwearable tube of material,shipped from China with no ref.to the order number-just Chinese writing ! —The blouse was a roughly sewn shapeless T-shirt arriving at the same time! I I e’mailed the firms , just as I see one reviewer of ‘roselondon ..’has done on trustpilot, I I was politely told so sorry you are not satisfied, but that I had to send it back to an address given for China, at a cost of £40 in taxes, if I wanted a partial refund! I entered into a back & forth dialogue whereby ( I think the clerical side was in Netherlands)I threatened to report them to trading standards & Watchdog when I had seen reviews that there were many victims some not recognising them as scamming .Watchdog apparently did one of their Wednesday BBC Reports on these so called London’ U.K.

DO NOT BUY, AWFUL, AWFUL EXPERIENCE!!

I saw a dress on instagram that looked lovely in the picture. When it arrived it was absolutely nothing like the picture, really poor cheap fabric and an absolutely rubbish fit.

Contacted the company to ask about a return and refund and this is where the problems really started.

Very slow to respond, after several emails, I was eventually told that because the return had to be shipped to China, it was v expensive. Still no return address given, constant fobbing off.

I eventually threatened them with trading standards etc and they finally responded. Offered me 20% refund as a gesture of goodwill! We eventually settled on 60% refund just to close the situation down.

Awful company to deal with, shoddy quality and appalling customer service.

AVOID

I wish I could give 0 stars. Worst experience ever, slow to reply to emails, items not as described, cheap looking. I actually paid to return product overseas as I wanted no part of the insult they tried to offer me. I sent screenshot of dispatch and return sheet. I've heard nothing since. I've contacted on many occasions, no response and no refund. Avoid!!!

Items poor quality and color does not resemble pictures on website. Bought a 2 piece set with w items different colours. Would not recommend.
Returns difficult

Bought a bag for £30 that you can get on temu for £8, joke.🤣

Like to give it no stars!
Bought a Stussy hoodie.
No replies to emails.
Long delivery time.
Absolutely terrible quality, very disappointing.
Don't buy from here!

Family business that supports cheap labour in Asia etc for their products, don’t want to refund you , or they expect you to return overseas , item colour not as described and I have to incur costs ?!!!!!

i bought a sweatshirt size medium and washed on 30 degree wash. now it’s extra small and the transfer print is peeling after just 1 wash. Wasn’t expensive but i had expected it to last a season of wash and wear. I bought in Chapel St Leonards where throughout Skegness and Chapel this brand was prevalent

Love the clothes.. but omg why does a company that obviously wants orders not respond EVER to any messages!?? I wanted to add another item to an existing order, clearly they don't want orders!! No phone number at all, website messaging (which states they will reply immediately!) no reply, Facebook messenger don't even read the message, Instagram do not read or reply. But yet really nice clothes W T F!?!?

I ordered co-ord bottoms and t-shirt set. The bottoms had marks on them when I took them out of the sealed packaging. Used the contact form on their site to let them know and have not had a reply. It's a shame as I've ordered a few things from them and have never had an issue but the moment they no longer have the time to respond to customer issues is the moment they no longer receive my money.