Rotimatic Avis 

I wish I could give this company a zero.

I ordered a rotimatic on Feb 13th with an originally promised delivery date of April 26th. After several delays, I was fed up at the sheer lack of communication and when it came, it was like trying to untangle a spider's web or reading a complex cipher - as clear as mud. I eventually requested a full refund on June 26th and here I'm a month later and they still haven't refunded my money and of course I don't have a rotimatic still! DO NOT BUY FROM THESE SCOUNDRELS!

I would have given negative marks if I could. The company lies twice about delivery dates and yet no reply to my last email around 4 weeks ago. It's been almost 4 months since I placed order and have not received item. They are an extremely unprofessional bunch of people.

This has been one of the most frustrating purchases I’ve made.

I ordered my Rotimatic in January 2026, waited months for delivery, and finally received it in May. After only a few uses, the machine completely broke down. For a premium-priced appliance, that is simply unacceptable.

What has been even more disappointing is the customer service. I’ve followed up multiple times and still haven’t received a replacement shipping date or a clear timeline for resolution. The responses have been vague, with no sense of urgency or accountability, leaving me chasing updates for weeks.

Rotimatic promises convenience, but my experience has been the exact opposite. Instead of saving time, it has wasted my time and caused unnecessary frustration. When you invest in an expensive product, you expect quality, reliability, and support if something goes wrong. Unfortunately, Rotimatic has failed on all three.

I cannot recommend this product based on my experience.

I have had the worst possible experience from rotimatic.

I bought rotimatic next. It stopped working in 4 months. Then i have been waiting for 3 months already and support team tells me that they will take at least a month more to send me a replacement.

The support team is unresponsive. You have to follow multiple times in a week before you get a response.

PLEASE DO NOT BUY ROTIMATIC NEXT! The product is not ready.

I am extremely disappointed with my experience with Rotimatic, not because the machine developed a fault, but because of the complete lack of customer support afterwards.
My Rotimatic has not been functioning properly, and over the past several months I have made multiple attempts to contact their technical support team through the available channels. Despite repeated requests for assistance, I have been unable to obtain any meaningful support or resolution.
When you invest in a premium appliance, you expect not only a quality product but also reliable after-sales service. Unfortunately, my experience has been the exact opposite. The lack of responsiveness and accountability has seriously undermined my trust in the company. As a customer, I feel completely let down.
A company should be judged not only by the products it sells but also by how it supports its customers when things go wrong. In my case, Rotimatic has failed on that front.
I sincerely hope the company improves its customer service and technical support. Until then, I would advise prospective buyers to carefully consider whether they are comfortable purchasing an expensive product from a company that appears to be so difficult to contact when support is needed.

Horrible terrible customer service. The dough part which is made of cheap plastic broke. I ordered a replacement 2 months ago. They have not responded to any of my last few emails or their customer service chat which is clearly just AI generated replies. For a $1000+ machine using such cheap plastic itself is just pathetic and they can't even be bothered to help with replacement. Money making tactics. Stay away from them and just buy store bought rotis

I am extremely disappointed with the continued lack of communication from Rotimatic. It has now been 12 weeks since I placed my order, and despite multiple attempts, no one from your customer service team has provided any update, timeline, or support.

This level of service is unacceptable, and based on numerous recent customer reviews showing similar issues with long delays and unreachable support, it appears your customer service has significantly degraded.

Given the complete absence of updates, I am formally requesting immediate cancellation of my order and a full refund. If I do not receive confirmation promptly, I will have no choice but to contact my credit card company to dispute the charge.

I ordered a Rotimatic in April 2026, and the original delivery date was July 5. That was delayed to July 11, and since then, there have been no updates whatsoever.

I've tried repeatedly to get an update, but there appears to be no customer support at all. There's no one to call, no one responds to emails, and the chat is nothing but automated replies that never answer any real questions.

To make matters worse, my order status suddenly lost all of its history. It previously showed that my order was under quality check, but now that information has completely disappeared, with no explanation.

At this point, it honestly feels like they took my money and vanished. The complete lack of communication and transparency is unacceptable. I'm so frustrated that I'm now looking into whether I can report this company for fraud because, based on my experience so far, that's exactly what it feels like.

I strongly advise anyone considering buying from this company to think twice unless they're prepared to risk paying thousands of dollars with no meaningful customer support or updates.

Poor Communication. I am trying to replace my damaged Rotimatic next, and no one is helping me out. It's been more than a month now since I requested the reverse shipment details. I can't use the machine and can't replace it. Very disappointing.

My first Rotimatic experience with them was good. 1.5 years back, I tried to upgrade and ordered Rotimatic Next. The machine they sent wouldn't power on in just a few days. After several emails, they sent a replacement, which again stopped powering on in a few days. I sent both units back, and now it has been more than 1.5 years with no refund. I sent messages via email, chat, and their website. They will never reply. Every time, a different agent. They say we will escalate, but nothing happens. It has become a fraudulent company that boldly sells defective products with no concern for customer service.

Terrible experience, after using it only for a month or so the unit has been down and no one is responding on customer support.

Big Scam. One of the worst products I can imagine. Pls do not spend $$$ on it. Complete waste money and stress. I made 300+ rotis and machine collided during normal operation, they asked me to ship faulty machine to replace. Once shipping has been done, they totally disappeared, no response to chat on the app, no phone no to call, no response to emails ( even founder Pranoti is not responding to emails). They have unregistered Australian business entity as well. Unsure how Singapore is letting this company operate, given such strict laws are enforced. Stay away!!!

This is a scam .Machine is a piece of junk . We placed order 8months ago still stuck with them . No one is responding to your emails ,phones or chats. After placing order machine not arrived for more than 4months then I wanted to cancel. Finally they send the machine. It’s not making roti properly my kids were getting sick. They agreed to return. They emailed us with the fake and invalid return label and made up time for pickup. They made me to stay home for the whole day no one turned up. Then o find out from the star track they mentioned the details in email . They said the label is invalid. We have no lodgement or pick up arranged for this label. We r still stuck with the machine no one turned up to pick up . They asking us to wait for the logistics team to contact you directly in a month time . Now on 3rd of July they asked us another 4weeks to wait for a logistics team to get back to us . Which is going to be complete on 31st of July . No one reached out to us . Couple of days they send another email it can take 3 to 4 weeks . How can you estimate time, they can take years to pick up the trash and we just keep waiting for our refund . Never ever buy this trash. It’s only a stress buying from them. Thanks

The performance is never consistent, sometimes it makes rotis sometimes it would just keep getting stuck and wastes so much time. Everytime it gets stuck it initiates from the start and takes 12 minutes to start making rotis. For the price I should give this machine a negative rating and not even 2. When it makes rotis it looks promising but you know next time you turn it on won’t be the same.

Everything has gone wrong - the Product & the Customer Service

The product broke down several times and each time it was impossible to get in touch with Customer Service

Finally my $2,000 machine is sitting idly incapable of being used

Pathetic customer support. Did not receive my machine in time and I asked for cancellation and it did not happen as well. Finally showed up after 2 months of placing the order and customer support immediately reached to ask how was the experience. Had many issues with the machine and no one responded when asked for help. Waste of money and waste of kitchen counter space. Absolute nightmare. Stay away.

I had worst experience with the product as it stopped working after 15 days of delivery. Price of good was over $2000. I bought 3 years of warranty. But they never supported us so far. It’s took us over 1.5 months to get a call from their representative after continuous follow-up and reaching their so called CEO over LinkedIn and even after the call with representative who promised to sent return label in 3 days. Even return label was never sent and it has been over 1.5 months to this call. I contacted split as I financed my rotimatic plus to refund my amount. I understand product may fail but their callous customer support really pissed me off and forced to write this review. I never give negative reviews and you really have to be worst to forced me write this. Their support falls in this category.

Keeps erroring out and the support says "mam it's like that only, we can't do anything. Everyone has the same problem".

I’ve been following up it the call since then no response to the ETA on the parts or on refund. Absolutely frustrating to deal with this company.

Rotimatic is sitting in garage, taking full rest. Such a useless product with worst customer service. Transfer Arms are broken nothing is working