Rotimatic Avis 

The tech consultant Harsha was very helpful, he took his time to help me get the settings fixed for my Rotimatic next, it took time but I am glad that now I can enjoy my new Rotimatic next.
The consultant Harsha was very helpful in explaining the process of how to fix the issue of uncooked roti.
Thanks for your support.

Varshini was really helpful in troubleshooting the problem. She was helpful, patient, knowledgeable and most importantly was able to resolve my problem.

It did take some time to get through to customer service chatbot to help me book time for resolution.

I purchased a Rotimatic machine in February 2025, and my experience has been extremely disappointing from both a product quality and customer service perspective.

The original unit developed a burning smell and stopped working, which is a serious safety concern. After a long and difficult warranty process, a replacement unit was provided. Unfortunately, the replacement is also faulty and unsafe.

Key issues:

The machine fails frequently (around 50% of the time with dough errors)
It has exposed sharp screws that are not fitted correctly, posing a real risk of injury
I have children at home, making this even more concerning

Customer service has been equally frustrating:

Multiple delays (over 2 months without a working machine)
Missed appointments and unfulfilled commitments
Repeated automated/AI responses instead of real support
Having to send multiple follow-ups just to get basic replies

Despite raising a formal complaint, there has been no proper resolution and no accountability.

This product is not fit for purpose, and more importantly, not safe to use. I expected much better from a premium appliance and a paid warranty service.

I would strongly advise others to consider these risks carefully before purchasing.

Harsha m was very supportive. First time after four months of constantly trying to contact you. This is the first time someone from Rotimatic has helped us. He was very efficient and polite and calm . Excellent customer service

Almost 1 month since order cancellation before even delivery and no refund. Company didn't even reply to my messaging. Very poor service. Fraud company.

Extremely poor customer service. My rotimatic had a manufacturing defect & it took me over an year of follow up for them to acknowledge the defect. They agreed to replace the machine only if I bought an extended warranty. I did buy it & now it's been over 4 months they have not shipped the replacement. No body responds. They just take your money & then do not deliver.

I ordered Rotimatic Next and received it on time but stopped working after a week of use. Had multiple calls with support wasted hours with them and instead return they requested to have a replacement. Went for it and that too stopped working within 2 days and again I have wasted hours with support and no resolution. Finally I have to return it and till date I haven't received the refund on my order.
Very poor customer service and no responses to emails once you return the product.
I do not recommend purchasing their products at all.

Before placing my order they were so proactive kept sending messages on my WhatsApp.
I saw the delivery time as 15 - 20 days after placing the order. But its been more than a month that I have ordered and nothing yet, no reply to WhatsApp messages no reply to customer support. I think my money is lost. BE AWARE.

I had a very frustrating experience with delayed delivery and an unresponsive support team—so much so that I was seriously considering cancelling my order. However, everything changed after I connected with Nicole from the customer support team.

Nicole was extremely understanding, patient, and proactive. She listened to my concerns and took full ownership of the situation. She ensured that my order was expedited right away—the machine was dispatched the very next day, and I received it within just 3 days.

Her professionalism and commitment to resolving my issue truly stood out. Nicole turned a very negative experience into a positive one, and I genuinely appreciate her support. She is a great asset to the Rotimatic team.

I experienced an issue with my Rotimatic Next machine and was very sure that it was a hardware related problem. But the Rotimatic support team resolved my concern with an over-the-air firmware update. I'm highly grateful to them.
I took away 1 star from my review, since the support team took longer than expected time for providing resolution.

Terrible service and experience. After spending around $1895, we have received a shit product. This is a fraudulent company (takes no accountability for their faulty machine and software). They sell this product to US customers(with long wait time) but no proper customer service; also, it's a waste of time and builds unnecessary pressure during machine usage(as95% times it never works; so don't even try when you are planning to use this machine when you are hungry :P). I have collected all the videos and photos, but they didn't even care. if you notice, they don't have a straightforward option to return on their website; they only provide an email ID, which is useless, and they delay your return process, and later, after 60 days, say the return window is closed and bla bla bla. I tried posting a comment on their Instagram page; they instantly removed the comment and the option to post. So in the end, we declared them a fraudulent company, and fortunately, we are high-end customers with our credit card company, which provided us with a refund. But overall it's a fraud company. I would suggest saving your time, energy, and "money".

Terrible .. terrible customer experience.. order placed but absolutely no response to anything.. AI bit gone mad; same question and no response..
for the price they charge; it should be 50% discounted soon and this company might get sued for their support

I am based in Germany. Soon after 1 year passed, started getting trouble with continuous reboots. took 2 months of back and forth with Customer care. they diagnosed and told me to ship the machine on my own cost. My initial warranty status was incorrectly shown as 1 year. But when I told them I have 2 year extended warranty. then my machine started working again. It appears they deliberately tried to create issue on my machine thinking my warranty expired. How did the issue get resolved when I told them I have extended warrenty. So it's a complete scam. do not buy the machine. I am even today asking them to ship a replacement machine and no response even after 6 months from the start of problem.

Good support rep. However the product itself is not something that is promised over the internet

Harsha was knowledgeable and quick enough to fix my rotimaker. He even shared the steps to resolve such issues in future with me so that I’m not stuck without my rotis. Thank you so very much for the best customer service experience Harsha.
I give him 5 stars for his patience and machine knowledge.

Such a worst experience, i ll recommend not to get this machine, the worst customer support, I got my broken rotimatic machine 6 days ago . Tried to reach out to there team through email, chats and no one ever responded.Still holding this broken machine and i dont know what to do with it.

Please stay hungry if you want to eat roti but don't by Rotimatic from this company. No customer service at all. I bought machine almost two years before. Since I bought, it never worked. First of all you never able to connect with their staff. Sometimes it takes couple of days to connect with someone. Once you connect, they just waste your flour to test from their end. I wasted so much flour. Machine was faulty from the beginning but they never accepted it and kept wasting my flour. I had to stop using it at one point because it was not working as expected and always display an error. Whenever they say issue has been fixed, it works only couple of days and the issue appears again.
Finally their electric motor burst so they had to accept it and told me to return it so they can send me replacement. After this they are like totally ignoring me. I didn't know what to fill out in customs forms in the process of return. I contacted them almost everyday and they replied after one week. They said as soon as they receive faulty machine, they will deliver within couple of days. They received my faulty machine on 23/03/2026 and till date no replacement sent. I have contacted so many times but no reply. I tried to contact via Whatsapp and Rotimatic app and they just read the message but don't reply.

We had the worst rotimatic experience.
The order arrived after 4 months. It broke down i.e machine will not power up after we using it only once.
I tried reaching their CC, but its complete scam.
Their app itself keeps asking it and pointing itself to be updated..when it is all updated. They do not have a phone support.
They should be banned from operating in US with no customer support.

All promise, no delivery. Do not get fooled by this by this company. They had a great idea and and decent product that works intermittently well. But their customer service is the WORST. Delivery times take forever, and no updates on the status of delivery. Different customer service reps providing different stories. In short this company should not be doing business.