I was hesitant to order because linen can look so different in person, but the orange set is exactly the shade in the photos. I constanty get asked about it as it's hard to find non-boring colors in l... Voir plus
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DO NOT ORDER FROM HERE. I submitted a return and have not received my refund and this company has ghosted me - it has been weeks and I’ve sent three follow up emails and they are not responding. They... Voir plus
L'entreprise a répondu
I absolutely love ROVE. I’ve purchased their pieces for myself before and the quality, comfort and effortless style are always beautiful. I recently placed an order as a gift for a friend who’s j... Voir plus
L'entreprise a répondu
Ich habe bei rovedesigns auf der EU Website das JOIE Midi dress und das Alegria dress gekauft. Ich liebe beide! Tolles Material und sehr schöne Verarbeitung! Lieferung nach Deutschland (BaWü) erfolgt... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Women's Summerwear Label - Designed to last in Byron Bay | Obsessed with French Flax linen - Need help? Our team will be happy to assist - Contact us on our website or email hi@rovedesigns.com for assistance.
Coordonnées de contact
3,8
Bien
66 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Les gens ont aussi consulté
I ordered a dress that I needed to…
I ordered a dress that I needed to return. You need to email to get a returns request but they have not replied to any of my emails so I’ve been unable to return it. I would never order from Rove again
1 juin 2023
Réponse de ROVE
Hi Chloe,
Thanks for your patience - your return request has since been responded to via email.
We’ve extended your return window to ensure you’re still able to send the item back without any issue.
If anything further is needed, feel free to reach out via hi@rovedesigns.com.
If I could give 0 stars I would
If I could give 0 stars I would. Similar to another review, I received a damaged item with multiple holes in the fabric. I asked to return it and I was sent labels to return to Germany. Parcel did not arrive in Germany. I contacted Rove a couple of times but they have not replied to any emails. I will never be purchasing anything from Rove again nor will I ever be recommending them.
6 juin 2023
Réponse de ROVE
Hi Sophie,
We’re sorry to hear about your experience.
As confirmed via email, this has since been fully resolved with a full refund for your order, and we worked to make this right.
In rare cases where an item arrives faulty or a return is lost in transit, we ensure the customer is not left out of pocket.
If there’s anything further you’d like us to clarify, our team is always available via hi@rovedesigns.com.
Beautiful dress and above and beyond service
I decided on the Daydream dress in Marigold for my bridesmaids. They love it so much that one bridesmaid is also buying it in white just to wear this summer. The design means it’s adjustable to fit different body shapes and the material is really high quality. The best thing about Rove - which is why I’m writing this review - is their customer service. I emailed to ask about the jewellery worn by the model in their ads, and they went above and beyond to contact the shoot stylist and ask, then send me the links to buy, as well as to source for me a similar style for a necklace that had been bought at a market in Bali. It was really nice of them. Highly recommend this brand.
13 janvier 2023
Avis spontané
Réponse de ROVE
Hi Megan!
We are so happy to hear it! We are over the moon that your bridesmaids wore our dresses!
Thanks for the great review. Anytime you need anything, Zoe or Jessy from customer service will be happy to help again!
TK and the team
I ordered one of the over-sized cotton…
I ordered one of the over-sized cotton shirts, the size XS was absolutely ridiculous, it was more like XXXL and way too big to look good even for an oversized piece. The colour also was more of a muddy shade than the beautiful bright colour online. Not impressed with the quality either, I have better cotton clothes from others. Return also left me $16 out of pocket so def wouldn’t recommend this brand to anyone, I won’t be ordering from them again.
20 décembre 2022
Réponse de ROVE
Hi Anniina,
Thanks for your feedback.
The SUMMER shirt dress is designed to have a very relaxed, oversized fit, which can feel quite different depending on personal preference. It is made from 100% French flax linen rather than cotton, which also gives it a different feel and structure.
We do offer full refunds on returned items, with return shipping arranged by the customer - this allows us to keep our pricing consistent.
If there’s anything further you’d like us to clarify, feel free to reach out via hi@rovedesigns.com.
HUGE import tax bill
I have been wanting to buy things from this brand for a long time so during lockdown I took the leap. The clothes are so beautiful and looked like good quality.
Although they are based in Australia and I am in the UK I qualified for free shipping which was great. However after placing my order I got an email from customs telling me that I had to pay a £60 custom tax bill. It was either pay that or the clothes get returned to ROVE and I don't get a guaranteed refund.
The website did not make it clear that I was going to have to pay any more tax or custom duties which was very annoying.
The clothes are nice quality and I really like them but I wouldn't have spent over £200 on them on reflection. If you are in the UK I just don't think it is worth it - even if you qualify for free shipping as I did.
19 juin 2020
Avis spontané
Réponse de ROVE
Hi Eliza-Anne,
Thank you for your review - we’re glad to hear you loved the pieces.
For international orders, customs duties can apply depending on the destination country, which is set by local authorities rather than us.
We now ship EU orders from our warehouse in Germany, which helps avoid additional duties within the EU. For UK orders, customs charges may still apply following Brexit.
If there’s anything further you’d like us to clarify, feel free to reach out via hi@rovedesigns.com.
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