Rowlands Pharmacy Avis 

778
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Absolute piss poor excuse for a pharmacy!!! If you need your meds DONT go here. I've dropped prescriptions in here and didn't get them for 2 Weeks at times with excuse "Didn't have them in stock" w... Voir plus

Noté 5 sur 5 étoiles

I've been using Rowlands Pharmacy for several years now and I am always impressed with the ease at which I can order my prescriptions. From placing an order on their simple to use App I am kept consta... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I would like to say how amazing Slobhan in the BRI pharmacy, I sometimes dread having to pick meds up with the queue and waiting times. She is always helpful helping people with babies, getting the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Well organized pharmacy. I always use Rowlands Pharmacy online app for ordering GP prescribed medicines online. They get delivered promptly buy Royal mail to home address with free service. The enti... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Pharmacie

Écrit par l'entreprise

Established in 1810 and with over 300 locations across the UK, Rowlands Pharmacy stands as the longest-established chain of community pharmacies in the UK. For over 200 years, we have remained a hub of healthcare support, continually evolving to become a more dependable and accessible pharmacy. With our experience and knowledge, we proudly work with local GPs to dispense thousands of prescriptions to customers nationwide. You may have noticed that your local Rowlands may look a bit different. As proud members of the Numark family, we’re showcasing the Numark brand to highlight our togetherness and commitment to our communities


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

778 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

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A répondu à 96 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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3,9

Tous les avis

(778)

237 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I was dubious before as I had failed…

I was dubious before as I had failed with the equivalent to champix quit smoking medication, but stuck with it, doing as advised.
On occasions it was testing, especially when I had no will power in general over the addiction of being a smoker of 44 years.
But I battled on and completed the course. On occasion I would get thoughts in my head but needed to shift my thiught to something g else until the slight thought passed.
I honwstly cant stand the smell of it now, knowing and thinking of how I must have smelt, my clothes, my breath and how my health had suffered. I am 7 months smokeless now and feeling amazing with every breath I take and with so much more energy and confidence.

13 mars 2026
Avis spontané
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Réponse de Rowlands Pharmacy

Good Morning,

Thank you for your wonderful feedback, I will ensure that this reaches the Brynteg Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Noté 5 sur 5 étoiles

Competent and helpful

Competent, helpful staff, clean store with plenty of items in stock. A really great public service, thank you.

12 mars 2026
Avis spontané
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Réponse de Rowlands Pharmacy

Good Morning,

Thank you for your wonderful feedback, I will ensure that this reaches the Sandiway Team and that they are recognised for all of their hard work.

Kind Regards
Chelsea

Noté 5 sur 5 étoiles

Great service and always cheerful.

I find that service is always excellent. I receive a text when my prescription is ready and service is always with a smile.
This morning I emailed regarding a pending prescription, and received a reply within an hour! Brilliant.

12 mars 2026
Avis spontané
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Réponse de Rowlands Pharmacy

Good Afternoon,

Thank you for your wonderful feedback, I will ensure that this reaches the Tarporley Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Noté 5 sur 5 étoiles

Ellon Rowlands a great team.

Staff are helpful friendly and very kind. Whilst I was waiting they were able to help so many people. Great to have such support in our community.

12 mars 2026
Avis spontané
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Réponse de Rowlands Pharmacy

Good Afternoon Anne,

Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?

Kind Regards
Lauren

Noté 1 sur 5 étoiles

pharmacy used to be amazing

This pharmacy used to be amazing as of the last month with the complete change of staff it’s gone down hill severely scrips never ready weekly scrips take two weeks to get and then no one can help highly recommend using another pharmacy

11 mars 2026
Avis spontané
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Réponse de Rowlands Pharmacy

Good Afternoon Davi,

I am sorry to learn of your recent poor service when using our Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards
Lauren

Noté 5 sur 5 étoiles

Honestly this pharmacist is the best…

Honestly this pharmacist is the best I’ve ever come across. The staff and pharmacists are really very helpful. Especially when my surgery is not. They are really calm, helpful and professional. Shout out to Tony and Lucy. Always very lovely people. Thank you.

10 mars 2026
Avis spontané
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Réponse de Rowlands Pharmacy

Good Afternoon Nicola,

Thank you for your wonderful feedback, I will ensure that this reaches the Loanhead Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Noté 1 sur 5 étoiles

Don’t bother buying any products here

Don’t bother buying any products here , they will deny you for it every time , even though other pharmacies in the uk will give you the exact same product with less hassle. Seems like they don’t like serving custom, so disappointed. Don’t waste your time or money.

5 mars 2026
Avis spontané
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Réponse de Rowlands Pharmacy

Good Morning,

I am sorry to learn of your recent poor service when using our Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards
Chelsea

Noté 5 sur 5 étoiles

Crossgate was amazing

Crossgate was amazing. Visitor to Cupar and needed a prescription. I’m from England. They sorted a guest surgery appointment and I got a prescription which they issued in minutes. Staff were outstanding. So grateful. Kat

3 mars 2026
Avis spontané
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Réponse de Rowlands Pharmacy

Good Morning Kat,

Thank you for your wonderful feedback, I will ensure that this is reaches the Crossgate Team and that they are recognised for all of their hard work.

Kind Regards
Chelsea

Noté 5 sur 5 étoiles

Visit for appointment with Pharmacist…

Visit for appointment with Pharmacist for consultation regarding cold/flu condition that may of been chest infection.
Pharmacist was very good and went through everything making sure I understood.

2 mars 2026
Avis spontané
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Réponse de Rowlands Pharmacy

Good Afternoon Paul,

Thank you for your wonderful feedback, I will ensure that this is reaches the Ellon Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Noté 5 sur 5 étoiles

Again having to talk to pharmacist…

Again having to talk to pharmacist about issues woth meds which had nothing to do with them.
Again..they sorted my prescription in super quick time and after two days without meds, thankfully feeling better now.
Thank you team for always.answering the phone helpfully and thank you for your willingness to sort out issues not caused by you. You are wonderful ❤️

Couldn't find on the list of locations. So a shout out to the team at Main street. Barrhead Glasgow

2 mars 2026
Avis spontané
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Réponse de Rowlands Pharmacy

Good Afternoon,

Thank you for your wonderful feedback, I will ensure that this is reaches the Barrhead Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Noté 1 sur 5 étoiles

Ive now given a review on the n h s…

Ive now given a review on the n h s review website about this discusting place and the pharmacist who likes to see people suffer. .....this pharmacy is in Chadwick street Morton wirrell

27 février 2026
Avis spontané
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Réponse de Rowlands Pharmacy

Good Afternoon Gary,

I am sorry to learn of your recent poor service when using our Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards
Lauren

Noté 1 sur 5 étoiles

They used to be a really good chemist

They used to be a really good chemist. Then claire the pharmacy manager left and it all went downhill. You can never get them to answer the phone, no matter what time you ring and yet they always have enough staff in. I get regular meds 2x monthly and from ordering via gp to getting them, its around 5 days. However, on multiple occasions I have had a text to say my prescription is ready for collection, only to get there and find items missing and they have had to order them in. I was advised originally that the 5 day turnaround was to make sure all meds were ordered in on time and patients didn't have to wait again for their medication to finally come in.

27 février 2026
Avis spontané
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Réponse de Rowlands Pharmacy

Good Afternoon Caroline,

I am sorry to learn of your recent poor service when using our Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards
Lauren

Noté 5 sur 5 étoiles

Great pharmacy been going here for…

Great pharmacy been going here for years now and the staff are always helpful, Shama is amazing if you have any questions she is really helpful and Humaira shes always lovely and any help I need she's there ☺️

27 février 2026
Avis spontané
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Réponse de Rowlands Pharmacy

Good Afternoon Mr Rehman,

Thank you for your wonderful feedback, I will ensure that this is reaches the Nithsdale Road Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Noté 5 sur 5 étoiles

Customer service is second to none

Customer service is second to none. Wendy and the team are so helpful, knowledgeable, patient, just lovely.

27 février 2026
Avis spontané
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Réponse de Rowlands Pharmacy

Good Afternoon Jacqui,

Thank you for your wonderful feedback, to ensure that this is reaches the correct Team and that they are recognised for all of their hard work, please can you confirm which pharmacy this is in relation to?

Kind Regards

Chelsea

Noté 5 sur 5 étoiles

My son had a rash and dry skin on his…

My son had a rash and dry skin on his hand and arm, we couldn't get a doctors appointment for 3 days so went to our regular chemist for to have look, quickly diagnosed the problem and gave us the treatment. Thanks you to ghe dtaff

27 février 2026
Avis spontané
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Réponse de Rowlands Pharmacy

Good Afternoon Keith,

Thank you for your wonderful feedback, I will ensure that this is reaches the Corstorphine Team and that they are recognised for all of their hard work.

Kind Regards

Chelsea

Noté 5 sur 5 étoiles

Rowlands pharmacy.

All the staff I've personally came in contact with have been very helpful.
Turnaround time from handing in a prescription to dispensing is very good.
Certainly recommend Rowlands Pharmacy, Glasgow east end.

26 février 2026
Avis spontané
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Réponse de Rowlands Pharmacy

Good Afternoon Will,

Thank you for your wonderful feedback, I will ensure that this is reaches the Bridgeton Cross Team and that they are recognised for all of their hard work.

Kind Regards

Chelsea

Noté 5 sur 5 étoiles

No complaints at all!

Friendly, helpful staff. Medication arrives quickly. Communication is good. No complaints at all!

26 février 2026
Avis spontané
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Réponse de Rowlands Pharmacy

Good Afternoon Joanne,

Thank you for your wonderful feedback, I will ensure that this is reaches the Wrenthorpe Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Noté 1 sur 5 étoiles

Why is rowlands still open

As am writing this review I have had no medication delivered. I have my medication delivered weekly. Im on weekly scripts for certain reasons. Ive complained once already about, it was fine for two weeks and now its gone back to square 1. When I asked why my meds wasn't delivered. The excuse that I got was they are short staffed and everything is all over the place which is why I was missed.off the delivery list. I explained to them. They have left me without medication tomorrow morning. They said that they will make sure am delivered to first due to not having medication. The girl on the phone didnt even sound bothered at all. She sounded.more.bothered that they were shirt staffed. This is a stress for me every week Some of my medication is my mental health ones. Ive already put a complaint in so just waiting for a reply.

24 février 2026
Avis spontané
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Réponse de Rowlands Pharmacy

Good Afternoon Laura,

I am sorry to learn of your recent poor service when using our Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards
Lauren

Noté 5 sur 5 étoiles

Helpful understanding staff

Staff were most helpful and got a remedy for my ailment.

20 février 2026
Avis spontané
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Réponse de Rowlands Pharmacy

Good Afternoon,

Thank you for your wonderful feedback, I will ensure that this is reaches the Crossgate Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Noté 5 sur 5 étoiles

Been using here for years

Been using here for years. Always a great service and great care given

20 février 2026
Avis spontané
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Réponse de Rowlands Pharmacy

Good Afternoon Amie,

Thank you for your wonderful feedback, I will ensure that this is reaches the Corstorphine Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

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