Royal Enfield Avis 

6 month ago I ordered a new Meteor 350 and some accessories from the Royal Enfield dealership in Cambodia. When it got close to time to pick up the bike I asked if the bike and accessories were in the country and could not get a straight answer (I had to make non-refundable hotel reservations as we live three hours away from the dealer) Come to find out they never ordered the accessories. When I made the order I tried to have them order riding gear for me and my wife. They said they couldn't as they only order in bulk. They let $400 in riding gear money walk out the door and $300. in accessories. I tried get hold of Royal Enfield customer service in India and was ignored!! I will never buy another Royal Enfield motorcycle!!!

My royalenfield interceptor 650 front brake caliper sized on on my 2021 bike at 70mph. I ask my royalenfield dealer and moto gb the importer for help they where not interested at all. So be aware you have no back up with royalenfield when you make your next purchase you are on your own.

I had Booked a Royal Enfield Himalayan on July 20-07-2021 and at the time of booking I had clearly asked the sales Representative Md Shafiq by when will the bike be delivered and he had clearly mentioned 45-60 days. I asked the person on 25th August by when he would be delivering the bike and he mentioned that on 10 Sept 202 the bike would be delivered.
Today on 3rd Sept 2021 when I went to the showroom to take an update he mentioned that it will take another 20-25 days.
When asked why did he give false commitments he mentioned that his area sales manager Mr Pravesh Kumar Negi informed him that the bike would be delivered.
The best part about all this is the dealer had taken ₹25,000/- as the booking amount were as it's just ₹10,000/-
The sales representative should be fired for his work ethics that he shows towards customers.
Now he is denying all the charges and is saying that he had not committed any thing.
I am a travel explorer and I had clearly informed him that with the bike I do a bussiness and to which he was very sure that he would get the bike.
Today I have travelled all the way frm Ladakh to Jhunjhunu Rajasthan just to take the delivery and all I come to know is it was all fake promises that were made.
I assure u I have alot of followers on social media if I don't get any resolution I would take this matter up till the social media.
I need my bike that was ordered asap so that I don't incure any more losses or else I'll put and end to my life and a strict action should be taken again Md Shafiq and Pravesh Kumar Negi.

Booking Id:-BKG011185DE00065

BEFORE I POST MY EXPERIENCE ALL OVER THE SOCIAL PLATFORM. I WOULD SINCERELY APPRECIATE A CALL BACK FROM THE PERSON WHO CAN SPEAK PROPER ENGLISH OR HINDI AND MOST IMPORTANTLY WHO KNOW THE VALUE OF CUSTOMER SERVICE... I WANT A CALL BACK FROM OFFICIAL @ROYAL ENFIELD NOT CHEAP DEALER.

Just Booked in India => Maharashtra => Mumbai => Bhandup => THE MOST PATHETIC EXPERIENCE FOR DROWNING THE BRAND NAME OF ROYAL ENFIELD.. SUCH A PATHETIC EXPERIENCE NEVER EXPECTED WITH NO PROPER INFORMATION AT THE TIME OF BOOKING

RE, a lovable bike for Indian folks. I'm using it from past 2 years, good but, I love BS3 model.

Here is a brand that is living on past glory. The brand is plagued with numerous challenges... primarily horrendous quality, apathy towards the customer and shoddy service.
This adds to the high maintenance, unreliability and overall poor customer experience.
What is appalling is that no one at Royal Enfield seems to care. Not even the bossman!

Great product BUT bad dealer / importer service. No information at all about warranty or breakdown recovery nearly 3 months after purchase of new 650 twin. Royal Enfield make a big selling point in the UK about the 3 year warranty. Have Emailed the UK importer - no reply.

One of the best vintage motorcycle in world and good performance and lookable bike ever I had

RE Himalayan ... the best motorcycle i have ever owned. Round the block or round the world, they are not joking. After 40 years riding motor bikes of all sizes and shapes this bike is amazing. A 36k a year motorcycle commuter for 15 years and now a long distance rally competitor this bike is ideal .... try one, buy one ....

They after-sale service of Royal Enfield is amazing.

They take very good care of your bike and they manufacture the best bikes according to the Indian Road and market conditions.

Love RE.