RTS Tactical Avis 

It took well over a month for the product got to my doorstep, but the quality is worth waiting for. 5 stars no matter what.

I wanted to share my honest experience in case it helps someone else make an informed decision.

I was contacted by RTS Tactical after my purchase and asked for feedback on their plate carrier. I responded honestly and let them know I was not impressed with the product and would not purchase from them again based on its functionality and overall quality.

To their credit, they did offer to swap out the plate carrier for a different model. However, they required me to pay $20 for shipping to do so, which I declined—especially considering I was already dissatisfied with the original product.

I then requested to return the item entirely, but was told that because it is considered armor and sold as a kit, they do not accept returns. This was disappointing, as it left me stuck with a product I’m unhappy with and no reasonable resolution.

Key issues:

Product did not meet expectations in terms of function/quality
No full return option offered
Replacement required additional cost to the customer
Customer service policies felt rigid and one-sided

Bottom line:
While they did respond and attempt a partial solution, the lack of a proper return option and requiring additional money to fix a bad experience didn’t sit right with me. I would not purchase from them again.

Very good set of plates. Fast shipping, and overall a great buying experience.

Great, affordable product! Thank you RTS!

Shipping was done in a timely manner. Both pillowcases showed up as well as the item. Only problem is the pillowcases did not fit. Clarification and clarity would have helped in this regard.

Really love the product comfy not too have fits snug but not too snug. Highly recommend.

Benjamin M Julian
Precision Point Armory LLC

Thanks again to The company RTS for having a great sale on vest and other sales as well. Once I pulled the vest out of the box in knew it would work best for my training at home. Great load bearing vest and comfortable compared to military lbv.

Great product. Quick delivery after purchasing.

I received everything I ordered in a timely fashion and it was all of good quality

I did appreciate the option to pay the balance in four payments. However the product will clearly not ship until all of the money is received. So why offer it? I called to check status and was told the item was not in stock and had to be made. Why offer the item if you don't have it? There are several other manufacturers that have the same quality and the item is in stock and will ship the same day. I'm not happy with my experience and wish I had cancelled the order.

The quality. Fit and finish top notch. Thanks again - Joe V

Fantastic shipping and packing. Great plates and vest.
Only thing that might be helpful would be basic instructions for 1st time buyers (side plate placement inside cummerbund, break down of parts of vest and ways to adjust accordingly, etc).
Great experience!!!

Let me start off saying I’m a vip customer with these guys and I’ve bought two carries so far already got the one and it’s good quality but when I ordered their Rico vest I thought it’d be shipped fast but I didn’t realize they have to make the soft armor and it takes 2-4 weeks to rlly make so soft armor which is kinda ridiculous so I have to wait just 1 whole month to get my order I don’t know if I’ll be ordering from them again after this and they claimed also to put my order at the top of list but I really don’t think that’s the case just be cautious ordering from them

Great product: form, fit and function. Quick delivery, very satisfied with my purchase.

Good pricing especially when factoring in the discount codes. Delivery was prompt and there were no issues.

As a combat Army veteran we are particular on our gear and its durability. I can say so far the stitching and the overall durability and comfort is there. It arrived fairly quickly, and overall I’m impressed with the quality. It fits level 4 plates comfortably and feels pretty comfortable against the chest and stomach.

Very helpful when having questions