Ruark Audio Avis 

My beloved (but aging) Ruark R7 developed an intermittent fault when ejecting CDs. As it's not just a stereo, it's also a piece of furniture that adds retro character to my flat, I was loathe to replace it.

I contacted Ruark and was pleasantly surprised that they could fix it for at a reasonable cost. Terry and David were helpful, proactive, clear and personable throughout. I felt confident my unit would be looked after.

After arranging a courier to deliver it to Ruark, it took just a week for the company to fix it. The stereo was returned to me carefully and thoughtfully packaged and with a letter explaining what they had done to fix the issue. Not only had the issue I reported been fixed, but their technicians had also identified and fixed another fault I had not picked up on.

Some of the best customer service I can recall receiving. Thank you Ruark for your eschewing today's throwaway culture and being commitment to ensuring a long lifespan for your products - you've made a life-long customer.

It is almost unheard of in modern times to get the level of exceptional service and customer care that Ruark provides.

My Ruark R1 Mk2 radio, purchased in 2013, was not working properly. On the off-chance, I contacted Ruark to see if the problem (low volume) could be fixed. Within hours, Ruark confirmed that an out of warranty repair was possible for a fixed cost of just £84 (including return postage). Bear in mind the current R1 model is £239 and to my eyes not such a pleasant design this was worth a punt.

Ruark fixed my radio and returned it to me within 4 working days. AMAZING. The sound must have been failing over time because the repaired R1 sounded better than ever.

Thank you Ruark.

Great aftersales service from Ruark Audio who have just repaired our much loved R2! Great communication, prompt service and clear pricing. The only slightly annoying thing was having to pay £20 for a return transit box because I couldn't find the original box in our loft! I know it's in there somewhere!

C. 5 year old R2 mk3 screen stopped working. Incredibly good and responsive communication from Ruark, really easy to use repair service, and they do a health check on the unit overall (ie outside of the specific fault needing a fix). Great service. Thanks

Ruark are a local company to me and I first came across them through my local Waitrose Food & Home. Loved the design and more to the point the sound there speakers produced. I had a problem with one of my devices and they went above and beyond to sort it for me. I dropped the item off to them and within a week it was fixed and ready to be collected. Most impressive for me was how it was returned to me. Packaged up in a new box which showed great care anr attention to detail.

I recently bought a Ruark R3S, a purchase I spent time thinking about and researching against other products. I was keen to buy British, and even though the products are not longer here (thanks to Governments incompetence when it comes to business) I appreciate the main business is still based in England and the production abroad is strictly supervised. I love my new Ruark R3S, the sound is clear and loud, it looks beautiful and it's a joy to be able to play CDs again which I can pick up very cheaply. A true investment in future years of pleasure. Thanks to all the team at Ruark.

My 9.5 year old Ruark R4Mk3 stopped working. Contacted Ruark and despite the unit being well out of warranty they fixed it for s fixed price (£132)including return postage. Whole process took a week. Now enjoying the rich sounds it provides once again.

I had a very good experience using this firm. My 6 year old (out of guarantee) R4 developed a fault. After contacting them by email, I received a fixed quote to do the repair. I received my fixed R4 back within one week. Great service.

Ruark410 - easy to set up but also very fiddly due to the jog wheel control and no touch screen display and why why no app !
After a software update it wasn’t showing Qobuz connect in the menu, a quick call to Ruark who suggested a factory reset which did solve the problem, however I had to go through the installation process again
Once set up and the remote is fully charged and paired it’s fairly easy to use but would be so much easier and user friendly with an app.
Qobuz connect works well
Stunning sound and looks make this a 5 star product
Last point why no app ??

From initial conversation with Terry O'brien and subsequent repair process I would have no hesitation in recommending Ruark to anyone. Customer service was second to none.

Fast , friendly and eficient service.
So many larger companies could learn from Ruark!

I had issues with the CD transport in my Ruark R4 which I explained to Ruark. My R4 was well over ten years old and had always performed well. A member of the Ruark team responded swiftly and suggested I return my unit for attention. I was able to purchase a substantial transport carton from Ruark at a small cost and returned my R4 by Royal Mail. Less than a week later I received an email confirming repair completed. The cost, £132, was notified to me at the outset of my enquiry and no additional charges were added. Excellent, prompt, friendly support and service. This all helps to build confidence in a company which already produces very high quality products. Well done and thank you Ruark.

I have a much-loved R4 player but the eject button was playing up. Ruark were quick to respond and repair the player and it's great to have it back, playing physical CDs.

My Ruark R4i suddenly had no sound across all the sources. I contacted Ruark and they organised despatch of my unit to their workshop. Within 2 days of me sending it to them they informed me it was now in full working order and ready for return. Absolutely brilliant customer service!!

The display on my R1 had failed, so I contacted Ruark by email to ask if there was any way of resetting it. They suggested I try clicking one of the buttons repeatedly. That didn’t work, so they asked me to return the radio for an out-of warranty repair. I bought a packing box from them and returned it by DPD. Precisely one week later, the radio was returned. It had been fully serviced and looked absolutely like new.

The whole exercise (including packing and transport) cost me around £105, which was certainly worth it to have by beloved R1 back in pristine condition.

Ruark, your products are great and your service is the very best. Huge thanks to you.

Excellent service. My R2 units volume control failed. Sent to Rourk but arrived damaged Rourk sorted the problem and also found a replacement carcass.

Prompt reply to queries leading to a full and speedy repair to my R1 MkII.

I have had my R4, MK1 for over fourteen years! There has been no issues since purchase until two weeks ago when a corrupted CD would not play. When inserting a new CD the CD drive would not work. I contacted Ruark who advised that it could be fixed and gave an approximate quote for repair. One week later received email confirming it has been repaired, and cost only £9 more than originally quoted. Have paid. Very impressed that a: given the unit's age it could be repaired, b: the speed of repair, and c: the relatively cheap price.

R4 mk3 repair

Very professional in dealing with my repair thanks again
Guys
Colin Wise

The display on one of my 10-year old R4 Mk3 had started to fail and since contacting Ruark their response and service has been exemplary. They received the unit from me on Friday 16th May and today, 22 May, I received a mail to say that the unit had been repaied and is on the way back to me.

Outstanding products and superb after-sales service, thanks very much.