Rubberduck Bathrooms Ltd Avis 

AVOID!!! Bath panel completely damaged in 3 places. Refused to help, take accountability or provide any refund as I didn’t report it within 24 hours. Never heard anything like it. Rude and would avoid at all costs as they have zero care for their customers.

I have had nothing but excellent help and support from this team and company. I needed help after messing up an order and nothing has been too much trouble to get me sorted out. The delivery has been well organised and the ordering and payment process is easy. I wish o had more bathrooms !

This company provides great customer service. I have spoken with Nick, both in person and via email several times. Having no experience of shower panels, he has spent time, explaining and advising how to fit these, and emailed detailed instruction.

I had been searching for a supplier of a certain size and make of bath and Rubberduck seemed to have the one required. After a few e-mails the deal was done,and was delivered at the time and date that was agreed.Very good service and price.

everything was amazing except for the delivery, which is not the suppliers fault, they left the pallet on the pavement and called me after they had left, luckily i had help to move it. HOW EVER , the service from beginning to end was a pleasure and a charming experience, HIGHLY RECOMEND

Absolutely brilliant,
I found Rubberduck bathroom and was impressed with what they had and the price is very good,
I will buy again from this company

Love these bath panels. Easy to fit, strong and good looking and don't suffer from water damage. Delivered in 2 days. Fantastic.

I ordered this ‘bum gun’ a few weeks ago, and it has finally been fitted today. The parcel arrived promptly, well packaged. It is good quality and has good pressure…does exactly what it says on the tin. I’m very pleased. A from Poole

Brilliant company, certainly saved the day day for me and at no charge. Not many company's do that these day's. Thankyou so much.

Excellent service. Odered online and the following day someone rang me to confirm the order and it was delivered to me in 3 days.
Thank you Rubberduck Bathrooms.

Excellent service with delivery and goods.

The order process is straightforward and the delivery was on time. They are good value for money.

Purchased a Carron bath which was competitively priced. Simple online ordering process and item was delivered in a timely manner .

Excellent assistance in processing an order & answering all questions. No hesitation in recommending these guys

Ordered via telephone. The salesperson that I spoke to was extremely professional and was fully aware of the product that I was purchasing and he managed to save me £30 by researching other colour options for the towel radiator that I was purchasing. The delivery was prompt.

Excellent service as always

Very good product’s excellent customer services use them all the time can’t fault them

Wrong product sent. Had to pay extra for the right product. And 5 days later still waiting for a refelivery date

My Order hasn't received in time , it has delivered by bit by bit ,Bath arrived 8days later then after 3 days time Base bracket and Front panel arrived,after 6 days time that bath handle arrived , also I have several telephone calls with Rubberduck to complete my order

A Complete Disaster — Avoid Rubberduck Bathrooms at All Costs.

I cannot stress enough how appalling my experience with Rubberduck Bathrooms has been. I paid £12,000 for a bathroom installation that should have been professional, and what I received was a total nightmare. This company is incompetent, reckless, and entirely untrustworthy.
Here is a full list of the issues, mistakes, and failings:
1. Incorrect internal bathroom door
Despite providing them with the exact link to the Howdens 1930s Oak 4 Panel Door I requested, they installed a different door. The frame and architrave were poorly fitted.
Refund was agreed but has still not been paid, despite repeated requests and unrefuted photographic evidence.
2. Tiles and plastering errors
I returned home to find the wrong tiles installed — cheaper, different material.
They then plastered after tiling, permanently ruining the finish and showing a complete lack of understanding of installation sequencing.
3. Bathroom defects
Creaking bath — extremely concerning noise when standing in certain areas; drains poorly.
Marks and scratches on the bath — polished carelessly.
Two different grout colours — corrections were done using the wrong, darker grout, leaving a mismatched finish.
Toilet leak ignored — dismissed as “condensation” despite multiple emails, photos, and video evidence.
4. Damage to property
Kitchen worktop chipped — caused by their team, despite denial.
Window damaged — a glass panel in my property was broken. They attempted to downplay it.
Back door left unlocked — a serious security risk while the property was unoccupied.
5. Substandard boxing and tiling
Walls were out of square, edges uneven, corrections look messy. The finish will never be as intended.
6. Poor communication and unprofessional behaviour
Emails ignored for weeks; responses were dismissive, rude, and full of excuses.
Promises of refunds, visits, and corrections repeatedly broken.
Attempts to shift responsibility onto me for obvious errors.
Only responded seriously when legal action or public review was mentioned.
7. Warranty and guarantees ignored
Despite work being under guarantee, they have refused to honour the agreed refund for the door and dismissed genuine defects.
Their claim that all work was “accepted in May 2025” is false and misleading.
I attempted to resolve all issues professionally and amicably, but this company has ignored, gaslit, and treated me with contempt. I have zero confidence in their ability to deliver competent work.
Final advice: Do not hire Rubberduck Bathrooms. They are untrustworthy, unprofessional, and will leave you with a defective installation, damaged property, and months of stress chasing them for accountability.