Rubymoves Avis 

83
•
TrustScore 3.5 sur 5

3,6

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I hired Ruby Moves. They packed, they loaded, they unloaded. When we opened everything, the result was a catalog of pure negligence: 2 65" TVs: Screens destroyed with visible imp... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The movers that are contracted at both pickup and delivery are exceptional. They are courteous, professional and efficient. We shipped 700+ cubic feet of household goods and the boxes all arrived in g... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Emelie Shany my agent for freight consignment I have nothing but praise for this girl as she handled a difficult freight issue to Australia with the greatest of ease Emelie has gone above and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I used Ruby International to ship hose hold (mainly dishes) from Philadelphia to Itaaly and had a great experience!. Andrea Moreno responded to my first email within an hour and provided me a great q... Voir plus

À propos de l'entreprise

  1. Service de transport

Écrit par l'entreprise

Ruby International Consultants is a woman owned international relocation company specializing in relocating families and individuals worldwide from and to the United States. With 30 years of experience, we are well versed in the most efficient and cost-effective transportation methods. We understand how stressful it may be moving, let alone moving to another country where customs, language and mentalities may differ to those we are accustomed to. Hence, our number one priority are our clients and providing the most seamless and stress-free experience while your possessions are in our possession. We have learned from experience that not everything may go as perfect as we intend, however, communicating with our clients and keeping you updated is a major key to a successful move. We like to consider ourselves a “concierge style” service. We respond to clients’ emails within an hour or less of receipt and always answer our phones. We provide consulting pertaining to destination customs requirements to ensure you are aware of your document responsibilities abroad. We only align ourselves with quality partners door to door well versed in providing the highest quality of packing services to insure your goods arrive in the condition they have left your hands. We ensure the smoothest clearance process and expedited delivery to avoid additional port and storage charges. Since ocean freight transportation has experienced delays and last-minute schedule changes in the last 18 months due to “global supply chain shortages”, we offer very competitive air freight options as well which allows you to receive more urgent packages within 3-7 days of shipping. Ruby International Consultants is fully insured, licensed, and bonded with the Federal Maritime Commission and the US DOT and has an A+ rating with the Better Business Bureau. Whether you require a full service move or just need to move a few boxes door to door, please reach out to us for a quote.


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

83 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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3,6

Tous les avis

(83)

11 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

HELEN was professional and helpful from…

HELEN was professional and helpful from the very first email to the last email. Her response time is very quick, usually within the hour. She is so very knowledgeable about the entire process from start to finish. The forms to fill out have guided instructions so you can’t make a mistake. The moving crews in both the US and Italy were amazing! Also the agent in Italy was easy to work with. The entire international move was so positive for us and we will be forever grateful for the expertise of Ruby Moves.

THIS IS OUR LEVEL OF SERVICE !!!

21 juillet 2022
Avis spontané
Noté 1 sur 5 étoiles

Dozens of complaints operating under different names!!!

Do not use this moving company “Ruby International” operated by Helen Shany and Ayal Shany. They “lost” the majority of our shipment from the US to Ireland, after charging us 6000+ USD for it, and what they delivered was badly damaged. Their packers were inexperienced and ill equipped to pack for an international move.

They also took almost a year for a shipment they said would usually take 1 month but quoted 2 months on account of the pandemic. The customer service agent Helen is a gaslighter. She will say anything to avoid the company taking responsibility. For instance, she claimed they crated my shipment when they “packed” it but they only wrapped individual furniture in black plastic without any other protective packing, and the few pieces they delivered were still in that black plastic (except torn.) She also said their movers (arrived 2 hours late) were delayed because they were pulled over by police — but the movers (two very inexperienced teens with a slightly older “supervisor” who is their cousin/friend) arrived and said that wasn’t true. They just couldn’t get a crew together and so were delayed.

Heartbreaking and devastating experience for our family.

I subsequently looked under the two owners’ names and found that they have changed company names many times with many complaints lodged against their other companies in New Jersey and in Colorado, including a warning from the FMA not to do business with one of their company names.

30 mars 2022
Avis spontané

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