Rugstoreonline.co.uk Avis 

The rug was delivered very quickly though we had not paid for a fast delivery.The rug was as good a quality as expected and the colours displayed on the computer screen were a true likeness.

We have purchased from Rugstore previously and would happily use again and recommend. We ordered a medium sized vintage rug online. As previously, delivery was quick, the rug is beautiful and in good condition (as described), and we are very happy with the product and service.

Beautiful ottoman and promptly delivered. Thank you

Beautiful cushion cover delighted with it, arrived quickly, have used this company before and will use it again. Thank you

It was good seeing the actual rug on the website. The description was accurate as regards size and condition, and knowing the approximate age was interesting too. The rug arrived quickly and very securely packed.

Fast and excellent service from the date of purchase. The tracking was easy and precise. I’m very impressed with how you managed the whole process and what I ordered is exactly what I wanted.

Amazing delivery,great communication beautiful rug I couldn’t recommend more highly!.Thank you so much

Everything was perfect.

Superb collection of rugs from rugstoreonline that is easy to use and has true to life color pictures.

Beautiful Kilim. Arrived safely. Good price, very pleased

beautiful quality rug delivered in a timely fashion. described well on website

A superb selection from a web site that is easy to use and has true to life colour pictures.
We received our order very quickly and it was well packed. They even sorted out an error so that we received exactly what we wanted.

Photographs clearly show product. Delivered on time, well packaged and excellent quality.

The pillows and rug I purchased were delivered quickly and have given my living room a beautiful rich glow. When I first saw them I gave out a little scream I was so delighted with them. Beautiful just beautiful.

I've purchased several items from Rugstoreonline, including a stunning Persian rug and authentic kilim cushions. The quality is excellent, and delivery was quick. Customer service was helpful when I needed assistance, and refunds are processed smoothly if issues arise. The products match their online descriptions well. A reliable and trustworthy company. Four stars!

The cushion covers are beautiful and exactly as described. The aspect that let the purchase down was the delivery. First of all £12.50 which seems far too much, and it took five or six days to arrive via UPS. Please change your courier. Love the cushion covers though.

BUYERS BEWARE!

I bought a kilim stool from this company. The quality was poor, as was the packaging in which it was delivered. It was clear that the kilim used to cover the seat was of low quality and it had been overstretched, so it looked like there were holes in the seat cover. I immediately contacted the store indicating that it was of an inappropriate quality; they reluctantly accepted the return and issued a refund excluding delivery and return costs (of £50). The store disputed my claim that the stool was of a poor quality (- they define their own standards!) and referred to their Terms and Conditions, and specifically their Returns Policy. However, the Returns Policy fails to mention the return of goods that are of a poor quality, even though it is covered in the Consumer Rights Act 2015.

More importantly, there was not a permanent fire safety label on the stool. Under the Furniture and Furnishings (Fire) (Safety) Regulations 1988, used furniture must meet the same standards as new furniture on sale in shops; permanent fire safety labels are legally required on upholstered items, with the intention of letting people know that the item complies with British Fire Safety Regulations. Whilst I was expecting to see such a label, there was not one present on the stool, and I had no idea if the stool contained foams, fillings or other materials, that could potentially be flammable. The Rug Store was not interested in this point!
A poor quality (and arguable dangerous) product, combined with arrogance and ignorance of the law by the Rug Store has left me out of pocket and wasted my time.

BUYERS BEWARE!

Very happy with my new rug. Thank you for your good service.

Kazakh carpet runner:
Our second on-line purchase from Rugstore.
A good product, keenly priced, promptly packaged and delivered.
Very straightforward and would recommend