Rundle & Co Avis 

I was forced to pay Rundles £310 in compliance and enforcement fees after a disputed liability with Doncaster Council.
Holds had been placed on the account, the revised balance was paid directly to the Council within the hold period, yet Rundles still chased the fees aggressively. Their process feels designed to extract maximum fees with little regard for fairness or the circumstances.
Using enforcement agents like this is not fair treatment of council tax payers. I regard their approach as employing thugs to recover money. Extremely poor experience from start to finish.

Take them to court for herasment thay will soon stop b-----ds

These people are terrible. I got behind with my council tax. I made an offer to pay monthly. They refused unless I paid half the outstanding balance first. Which is more than I earn in a month. Could not afford it. They threaten me with bailiffs vising and even prison. I contacted the council I owed council tax to and they accept my offer of repayment. Rundles get paid more by the client the more and quicker they get the money. If rundles refuse your offer go to the claimate. Rundles are ment to ask the client if they accept your offer. Not refuse off their on back so they can earn more.

If I could give 0 I would. What an absolute joke of a company. Work off a script and have absolutely no human common sense element at all. Telling me the minimum they could accept was £200 per month - the debt came from me not being able to afford £140 per month so make that make sense! I explained this to them…. Also explained several times to ‘Georgina’ that I couldn’t complete my income and expenditure as I’ve just started a new job and haven’t had a wage yet, and that I wasn’t sure who I owed what money to (half of my debt isn’t even mine it is due to an ex partner running up debts in my name…) - explained I was in the process of finding out what I owed where, and how much I was actually going to get a month so I knew what I can afford to pay out as a single mum to a baby… also explained I was suffering post natally… Georgina’s helpful response as per her script was I either provide proof of my post natal struggles (which I have been supported by family, not medically so cannot provide this which I explained to her), or complete the income and expenditure form (which I’d already explained also)….so after clarifying all of this, Georgina decided to simply ask if there was anything else she could do for me today, after doing absolutely nothing for me except arguing via her script and being extremely patronising. I absolutely won’t be dealing with them, will go to the original people I owe to and will resolve it directly and will be contacting the relevant agencies to report these absolute nonsensical humans and their disgusting attitudes and practices. Literally the worst company I have ever had the misfortune of being in contact with.

Bully boys threatening my vulnerable father who suffers with dementia. Scared him silly with vile threats

Called them today to ensure my account was closed. They told me it was yet they have taken money from my account today. I will be contacting them tomorrow to hopefully resolve the situation.

RUDE RUDE STAFF!! ATTITUDE STINKS! OBVS NO OTHER JOBS AVALIABLE FOR THEM!! AGENT HIMSLEF WASNT THAT BAD EXPLAINED ADVISED AND SORTED IT HIS END APOLOGISED FOR THERE AGGRESSIVE TACTICS,

MEDWAY COUNCIL HAVE A LOT TO ANSWER FOR ESP WITH VUNERBALE CLIETS WHO ARE REALLY STRUGGLING!! HARD TO AVOID THESE PEOPLE BUT MY WOULD LOVE TO MEET HALF OF THEM ON DAY ON THE STREET!!!

If I can I would rate it at -1, I would. Complete rude behavior and making my little sister cry for four hours feeling absolutely unsafe and unstable at her home. I understand your job, but you have no right to pose your collection tax as treats. Do they really collect your jewelry and TV if you don’t manage to get the payment through in 24 hours? Because this is what we were told. Disgusted by the service and the rudeness. Completely and utterly disappointed!

I received a bill that is saying I owe £75 more than what my instalments on my last payment due to my payment being late.

I called previously asking for automated payments as I knew I was on holiday and would not be able to make the payment. They told me that it had gone through back in January and now saying it didn't go through because my bank card has changed.

My bank card has remained the same and asked for them to review the payment details and they will see January and February payments were made from the same card.

They apparently do not hold any payment information as it's "an unsafe way to store details because anyone would have access to them" but in the same breath told me that for recurring payments to go through you must verbally tell them the card details so they can input it in the system.

Showing distrust in their own team members and contradicting themselves in 1 sentence.

People that work at these places are sadly the people that get kicks out of laughing at people in bad situations. I had a period of financial difficulty as I was a victim of sexual harassment at work, and had a 3 month legal process with no pay, and no job for 3 months after this, they asked me for evidence of the sexual harassment case and subsequent fear of getting a new job/stress/anxiety. Making me go through all my old legal paperwork about it would only bring it all back at a time I was starting to move on. They probably laughed at my misery after the call! Awful people.

Just wanted to post this advice to anyone having issues with Rundles, as much as they say they will enter your home to remove goods, for council tax debts they are not allowed to break into your home, they can only enter if you let them, or if you have previously let them in.

Speak to the council directly about the payment plan if you need one, they are the ones that make the decision on the payment plan amounts, not Rundles. The council ultimately review the payment plans and accept them, and they would rather have a consistent lower payment, than an unmanageable one that you miss on occasions. These guys use bully tactics to scare you to make you borrow money to pay it all off fast, they dont care about your household goods unless its expensive jewellery etc. Be strong, communicate via email only, or record all calls making them aware you are recording them as this is a legal requirement, so you have evidence to go to the council with about you trying to make arrangements to pay and them refusing. This advice is from the Citizens Advice Bureau.

Received a menacing call from one of their feral enforcement agents and experienced rudeness from their telephone operative. I can only imagine that they employ violent ex-criminals as their 'enforcement agents'.

What a despicable company. An Enforcement Agent left a notice stuck to the window of the entrance to a block of flats, one of which is owned by our daughter. If he'd opened the door, there were letter boxes for all the flats which can be seen from the outside so this was presumably done to cause maximum embarrassment. When you peeled the letter off the glass, it left behind a resin which isn't easily removed.
The letter was addressed to someone we'd never heard of and was threatening to enter my daughters property and start taking items of furniture.
The agent ignored voicemails, calls, texts so I contacted the head office who asked me to email my daughters council tax bill, which I duly did but received an email back saying the email may not be attended to for 7 days.
I called he head office again, as I was keen to stop these idiots forcing their way into my daughters house and helping themselves to her furniture, this rather unmotivated person said she can't stop them - in other words is it happens before they've processed the email, thats tough.
Shame on the council for recruiting thugs like this to do their dirty work.

I can’t believe these are a legitimate company that are used by government departments. I spoke to my local council who confirmed multiple times they have no debt to collect but the representatives refuse to listen, I asked for my data to be removed via GDPR as I’ve had enough of entertaining them then a representative refused and said they would put a note on the system. This is not legal - by reading other reviews it suggests that their practices aren’t in line with legislation. Mortified they still have the government contracts

Very rude and disrespectful

Demanding an upfront fee in order to set up a payment plan is not actually legal. It states on a government funded website which states “No, you do not have to pay a debt collector a fee to set up a direct payment or a repayment plan. Debt collectors are paid by the original creditor (often a percentage of the debt) or they buy the debt for a reduced amount; they should not charge you for making payments

Whenever you speak to anyone on this team they’re incredibly snotty and combative. I spoke with Samantha via WhatsApp and the condescending attitude and tone was vile. They do not want to help you. They do not act reasonably providing notice or explanations or reminders before taking any action or sending someone to your property. I spoke directly with the council myself to reset an arrangement and they agreed - this company is unreasonable, unsympathetic and money hungry. Ignore what their letters say as they try to purposely intimidate you by saying things like “full payment ONLY” and tell you you can’t contact the people you owe directly as they want the debt to stay with them so they can continue making money off of you. Call the people you owe directly and you will likely speak to people far more reasonable and understanding that aren’t interested in capitalising on your financial difficulties. Utterly vile company and vile people

If I could give a zero review I would. I asked that a Council Tax enforcement be placed on hold as the person who runs the business in question is suffering from Parkinson’s Disease, is in a nursing home, and does not have the capacity to attend to their business affairs. I explained that we are waiting for Power of Attorney (PoA) to be authorised to the Deputy PoW, at which point the business bank account will be accessible and the dept paid. Rundles were very clear to me that the matter would not be placed on hold, thereby inferring that they will proceed with harassing and prosecuting a very sick man, even though there is currently no access to funds. Rundles should be ashamed of themselves.

After numerous attempts to explain we no longer own a property? They keep sending threatening emails and texts to which you can’t respond!! not very professional at all .have been told we have go back 6 years to prove we have sold said property . Find it very frustrating and annoying.

These people are evil. They are everything wrong with the world. Shameful!

Rude, savages even if you’re calling to sort out the matter. Operator was rude and non negotiable straight away I could afford 33% up front then 3-4 payments to pay the rest completely refused would rather charge more money coming out then dealing with you in the compliance stage.