RUSEEN Reflective Apparel LLC Avis 312

TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

My wife and I chose RUSEEN because I am a blind athlete and she is my sighted guide through life and adventures. When running and hiking, I needed a symbol of my blindness so my fellow runners, hikers... Voir plus

Noté 5 sur 5 étoiles

Just what we wanted! I found Ruseen's website quite by accident and what a find it has been! My husband is blind and we've ordered T-shirt, tank top, vest, and hat in bright orange with BLIN... Voir plus

Noté 5 sur 5 étoiles

I had an awesome purchasing experience, highlighted by an extended email exchange with Amy Bird. I was so please to find fitness apparel for people with disabilities! I haven't gotten to use m... Voir plus

Noté 3 sur 5 étoiles

The item came quickly but was expensive for the size. Not sure why it cost so much I was expecting something larger.

À propos de l'entreprise

  1. Magasin de vêtements de sport (activewear)
  2. Magasin de vêtements

Écrit par l'entreprise

High Visibility/Reflective athletic clothing and safety apparel to keep you safe, seen, and stylish day or night. Guaranteed the brightest on the market.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

312 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 5 sur 5 étoiles

Run Seen

Text is easily read by runners, and cyclists. Helpful in alerting others of my visual immpairment.

6 juin 2023
Noté 5 sur 5 étoiles

Great product! Very reflective!

We just bought the 3rd hat for my husband from your company. He loves them and wore the old ones out, even though he still wears them, too. He loves that they are so light weight. I love that they are reflective and that not too many runners wear orange hats, so I can pick him out during races! We bought an Air Force shirt with the hat this time and it fits great. Love your company!

30 mai 2023
Noté 5 sur 5 étoiles

Simply Love RUSeen Tops

I love running in RUSeen tops; especially during my LR. Reflective, moisture wicking and high quality tops that I’ve been enjoying for years. The cute sayings on their tops are a bonus. I highly recommend this brand.

25 mai 2023
Noté 5 sur 5 étoiles

Custom design

I wanted a custom design in reflective material for a themed midnight half marathon and Amy was so helpful. She walked me through the process and options and her first proof was spot on to what I was picturing. We got the shirts a few weeks later and I love the way they came out. We're looking forward to wearing them for the race.

5 avril 2023
Noté 1 sur 5 étoiles

The measurements were wrong

The measurements were wrong. I need to return. I called and no one responded to me or returned my phone call.

16 février 2023
Logo de RUSEEN Reflective Apparel LLC

Réponse de RUSEEN Reflective Apparel LLC

Hi Traci,
I'm sorry, I didn't have a voice mail from you. My email is all over the website. The measurements of those arm bands are correct, I just checked it myself.

(From the product description)
*Measures 2” x 13” and stretches to 20”
Wording can be customized if desired, email before purchasing. They are not eligible for returns or exchanges since they're custom made on demand.*

I'll make an exception & allow a return on this order if you'd consider amending your review above a one-star even though we don't normally take them back. I hope that you'll respond, thank you.

Noté 1 sur 5 étoiles

International delivery nightmare - and bad behaviour by Ruseen

Ordered two shirts, to be shipped to the UK. Paid significant postage and packaging charges.

After three weeks, they still hadn’t arrived and so sent a query to their contact email. I was informed that it looked like it was still shipping, and that they couldn’t provide me with any more information.

2 weeks later (and after plenty of emails from me, none of which were responded to), it transpires that they are suck in customs as Ruseen didn’t pay the correct tax on them. I email Ruseen asking about this, why they haven’t paid the right sums, and whether they can cover this - all to no reply.

Eventually I had to shell out from my own pocket to allow them to pass customs. But not happy.

Terrible customer service, and just downright scummy for a company to a) screw up the import taxes, and b) not admit their mistake and pay for them when they are asked for - especially after charging for such high export fees in the first place.

23 octobre 2020
Avis spontané
Logo de RUSEEN Reflective Apparel LLC

Réponse de RUSEEN Reflective Apparel LLC

https://www.gov.uk/goods-sent-from-abroad
This is a link to your country's law.

It's illegal for me to click gift--I have to declare that it's merchandise & its' value on the customs declaration when I ship every package out of the US. There is absolutely no option for my company to pay your country's taxes & duties, that's not how it works. I was unable to track the package on my end either, I saw it sit at Heathrow for weeks just like you did. I told you our post office doesn't help once it's overseas. And we did not inflate your shipping price at all--there were no packaging or handling charges, that's the USPS rate and that's cheaper than UPS or other shippers.

I see I missed one email when I was out of town on a Saturday (when we were closed), you have my apologies for that. The one thing in my power to resolve and you leave a one-star review. We'd appreciate you amend your review. Perhaps you should contact your government about their policies instead.

*Once again, RUSEEN is not responsible for the shipping price, time delay & taxes that your country requires of its' residents.*

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