Rwjbh Avis 4

Dr Mitchell Weiss & His Team Were Absolutely On The Mark, Spot On Phenomenal, Totally Professional In Every Way! The Ladies Were Awesome, Thank You Shu, Kim, Jennifer & Everyone Who Got Me Through The Procedure, Shu Kept Me In Line!

Deeply troubling experience with the RWJBH Transplant Center, and I feel obligated to speak up given the seriousness of what is at stake. The level of disorganization we have encountered is unacceptable for any medical setting—let alone a transplant center responsible for patients whose lives depend on timely, coordinated care.
For more than six months, we have waited for something as basic as coordinating my father’s routine testing results. Despite repeated attempts to follow up, there has been no meaningful progress, no clear communication, and no sense of urgency from the team. As of today, my father is still not on the transplant list.
What is even more concerning is the lack of internal communication among the clinical staff. Each time we meet with the doctor, nurse, or social worker, we are asked the exact same questions—as if nothing has been documented. Instead of using proper medical records or structured notes, we’ve repeatedly watched staff scribble on the back of loose pieces of paper before rushing out of the room. This does not inspire confidence, nor does it reflect the level of professionalism expected from a transplant program.
At a center where accuracy, coordination, and timely action are literally matters of life and death, this kind of fragmented, inconsistent, and careless approach is simply inexcusable. Families deserve better. Patients deserve better. And this system must acknowledge and fix these issues before more people fall through the cracks.

I want to say how wonderful they treated me at the Hamilton OP Wound Care Center. The receptionist Natasha was so pleasant and helpful. Kellie Vansaghi my nurse was extremely helpful and took excellent care of my wound, explaining how to care for it and answered all of my questions, she really made me feel comfortable. Dr, Suja Mathai was very patient and nice too.

They DO NOT fill your medications on time and they document stuff incorrectly. Someone added a race that I never gave them to my medical report based on someone's own biases and my pharmacy has been trying for 3 days to get my prescription filled. When I called them today, they said they documented THAT I called 3 times before. (I did not call 3 times before, the pharmacy did.) The rep said that 'oh, it must have been documented incorrectly." They also told the pharmacy that the precription would be filled the first thing this morning and it still has not been filled despite it being necessary. The office is completely mismanaged and putting people's lives at risk.