Salon Equipment Centre UK Avis 

For a company that claims to deal with trade and businesses they offer no trade terms - so don't be fooled - this is a retail only operation.
We drove half-way up the country to view the 'biggest showroom' in the UK and were a little disappointed at the lack of variety.
The used selection is simply messy and items seem 'dumped' without any cleaning of preparation.
Given their prices, this is disappointing.

We needed to kit our whole salon out - backwashes, styling chairs, mirrors, footstools, the lot.

Their lack of trade terms for 'the trade' they perpetuate to represent however ultimately resulted in them getting no business from us at that time.

We called back to order some LED mirrors however a month later and would have ordered the chairs etc to match these in a year or so, depending how things had gone.

We paid for the mirrors in full as their sales agent was pushy and said they are likely to sell out - they were needed for a few months time and with tradespeople booked in specifically we needed to ensure we had them. They agreed to hold onto them for us.

Delivery was arranged in good time for the electrician. When the mirrors turned up the box shape seemed wrong and upon checking they had sent the wrong shape.

We telephone and was told these are the ones on the invoice which we had had for months and to check the product code - as If we would know one stock number from the next. During our visit their sales agent had made a point of taking to show us the 'half-arch' mirrors as the round ones were a tad too wide. When we subsequently phoned up we were very specific and kept re-affirming it is the 'half-arch' versions we need.

They agreed to send a driver to delivery the correct units and at the same time pick up the round ones.

This was booked for the day after next. However the next day a driver called to say he was at our house and where were we. Our home was the billing address, not the delivery / pickup address - the salon.

Upon calling again their agent said 'the code was on the invoice you could have told us it was wrong' - so trying to shift the overall blame to us for not realising their mistake! I asked to speak to a supervisor and was told there was no one else who could help us. They claimed to not have the correct delivery address, despite the incorrect items having been delivered there!

No one could answer why a driver had been sent a day early to the wrong address to pick up the wrong items but without the correct ones to deliver.

It's resolved now - but their attitude has been awful and we will not be using them again. You get this feeling that they think they are doing you a favour by letting you buy equipment from them.

A very unprofessional and arrogant outfit, please give this firm a wide berth and shop elsewhere. I wish I had read the other reviews on here first.

We will go elsewhere for our chairs and backwashes next year. Some items are just ridiculously overpriced as well - £90 for a footrest! We got four for £80 on Amazon - just as sturdy!

cant get a hold of customer service and it states they are available 24/7. i've been calling for 24 hours straight. i've emailed. this is the second company i've gone through trying to order salon equipment. they didn't apologize for the inconvenience. they were rude. and there seemed to be no rush or any interest in my issue. I will be filing a BBB report. He asked why I called several times, but yet their mailbox is full for voicemails and no one is answering my emails. I'll be cancelling my order, and going somewhere else. Don't waste your time.

This is the second time we've used SEC to buy furniture for our salon and each time we've received great customer service and fab equipment.
Jade went out of her way to make the experience easy.

Thank you.

I was concerned about Salon Equipment Centre's review and was not going to buy because of it. But I was very pleased.

I saw a backwash basin on a group for people with home salons and fell in love with a basin that someone has. After doing a Trustpilot search I was disappointed with 3 stars and always avoid unless it is a minimum of 4 stars.

However, I contacted the person on Facebook and she gave a glowing report of SEC. She said she had a scratched item and SEC speedily replaced this and they gave her a free neck cushion. She said their customer service and manner were also really good.

So I did it.... I decided to call SEC as I wanted to get a feel for customer service myself and the lady I spoke to was very helpful. She explained that stock was due in at the end of January and that they would contact me to give me a date for delivery. The basin came earlier (they contacted me to arrange delivery so that I would be in) and the packaging was extremely impressive. The backwash was in excellent condition and I fell in love. The quality of the upholstery is fantastic and I cannot wait to get it plumbed in.

So thank you SEC.

My experience of this Company is totally unprofessional And I’m not even going to name and shame customer service, but you know who you are it’s disgraceful how you deal with people I’m guessing it depends on what kind of day you’re having I shan’t be buying anything from you again and we’ve used you for over 11 years never had any problems like we incurred this time so disappointed not even willing to listen 🙁 didn’t even get our product we requested
Just DONT USE

we have been using SEC for some years and always been over the moon with the service Tracey helped me replace a couple of units for our existing basins today literally within 5 mins they were sent out so we get them next day delivery! super helpful and cheerful staff, thanks.

I had my platinum wash basins delivered Nov 19, straight away I knew there was something wrong with the design clients smler than 5ft3 couldn't get their heads to reach the basins themselves. I spoke to Tracey who tried to help with the tilt but this didn't resolve the issue, I resigned myself there was nothing to be done and that was that. I bought a boaster cushion to help clients get to the basins to have their hair washed. After lock down I called SEC to ask about another matter, whilst on the phone the lady asked what I thought of my basins. I told her I hated them and the troubles I had been having, she stopped me in my tracks by saying she would replace them and that the basins had been redesigned.My new basins were delivered free of charge and the old ones collected by a lovely South African man (sorry I never got his name) who carried them in and out. I found out that i was talking to the owner and she kept her word. Thank you so much the new designed basins are great. 😊VALENCIA SALON

Whilst their service was friendly and lovely Jade was outstanding but when it came down to us canceling our order because of the pandemic their customer service department referred us to the website and pointed out their terms and conditions, which basically allowed them to keep our deposit. No one told us that once cancelled they are entitled to keep the deposit. We asked why they did not point this out at the point of sale, and we were told that they dont have too. Wow we were stunned, The country was on lock down yet they point out terms and conditions and they also reduce me to tears - like every other business was struggling to survive lockdown and keep everyone in a job. You were helped by the government as much as the rest of us. We tried to discuss other options but they were not interested in helping. Was sent on a massive goose chase told to send in an email to the Sales Manager and never ever got a reply we have learnt a valuable lesson to read reviews first!

I spoke with someone about my Salon/cart not coming he said they out of stock & they never toke money out my account. (Sounded very unprofessional)But hen could not look my transaction Up under my name ,When clearly the transaction went thru on my end. I wil have to tract thru my bank, I wish I had of seen reviews first

Massively disappointed. I purchased a section, basin and styling chair. I couldn't go in the check due to Covid-19 and was raining so we loaded up and went. When I got home I found a crack in the basin, the sides of the leather had been stapled and is a huge health and safety problem. The section is OK but was absolutely covered in hair. The chair is filthy, wonky and stained with hairspray. When I phoned to complain I was told SOLD AS SEEN so I contacted trading standards and a solicitor I was advised to give them another chance to rectify the situation. I was promised a new styling Chair last week and a solution for the stapled basin seat and guess what...... ABSOLUTELY NOTHING so I'm taking legal action. Absolutely fuming

I was fuming on Thursday. Never again willi use Salon Equipment Centre. I was recommended these by a lot of people for.a backwash unit. I paid £70 for delivery and over £500 for the unit itself. Had to wait weeks for delivery then when it finally turned up on Thursday, i asked the bloke to drop it where i wanted it and i was gobsmacked when he said sorry but it was only put down for a 1 man delivery and its kerbside only. He was ok and it wasn't his fault, so didn't have a go it him, but said theres nothing i can do. How on earth was i meant to get a backwash unit in a shop on my own. Luckily my hubby was off and he had to come down otherwise it would have been on the kerb/path all day until he could help me.
When i phoned SEC i had a right go at them. I don't pay £70 for delivery for them to drop it off at the kerb.

I told the woman on the phone i was going to leave a negative review and you know what she said to me, her exact words. " we won't be held to ransom by you and thats all we offer kerbside delivery. Not a happy bunny at all

PLEASE DO NOT BUY FROM THIS COMPANY. WE ORDERED OVER 4K WORTH OF EQUIPMENT FROM THEM WHICH AFTER JUST ONE MONTH HAS GOT WEAR MARKS. SUPPOSEDLY WE HAD A 1 YEAR WARRANTY BUT THE COMPANY WON'T EVEN ANSWER MY MESSAGES, EMAILS, PHONE CALLS OR LIVE CHATS TO BE ABLE TO USE THIS 1 YEAR WARRANTY. WE ARE A NEW BUSINESS THAT OPENED 3 WEEKS BEFORE THE PANDEMIC HIT, WE HAVE HAD NO FINANCIAL HELP AND ON TOP OF THIS THIS AWFUL COMPANY WON'T HELP US AT ALL! I WISH I COULD UPLOAD PHOTOS ON HERE TO JUST SHOW THE AWFUL QUALITY. HOWEVER, I WILL BE UPLOADING THEM ON GOOGLE SO LOOK THERE. PLEASE DO NOT GIVE THIS COMPANY ANY MONEY!

Tracy was more than helpful and got us the right taps and hoses at the right price. Thank you!

Very poor quality of furnishing, very poor customer service. We spent on a lease £10,000 pounds with this company. When you go and choose your furniture they are helpful but as soon as you complain no one is interested.
The furniture definitely did not meet our standards and was full of scratches and faults. We simply asked them to come and inspect but no one could be bothered. The problem we have is that this is on a lease for 5 years but definitely the furniture will not last that long...
The lease company is simply not interested and neither is the furniture company.
After nearly 5 months three chairs have been replaced which were sent with a driver who took pictures of the existing furniture to show his company but nothing has happened.....
I was told that if I wanted to exchange the furniture with a more expensive brand that would be acceptable.
- very poor furniture only looks good in their show room as it is displayed in dim lighting screwed into walls.... to make it feel heavy and look attractive....
Trading standards have been informed and lease company has also been informed but it appears that no one is bothered ....
Up to date the manager of the company has not even bothered to get in touch we are always referred to Tracy the despatch lady who just can’t be bothered....